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Night Shift At&T Customer Service Representative Jobs

Sila Services

Customer Service Representative

Buffalo, NY · On-site

$21 - $23/hr

At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows ...

AP&T

$24/hr

Customer Service Representative Are you looking for a meaningful career in a close-knit community ... Ability to professionally represent AP&T and promote our services at community events and outreach ...

B&T USA

Customer Service Representative

Herriman, UT · On-site

$15.25 - $20.50/hr

Customer Service Representative B&T USA is seeking a Customer Service Representative to join our ... S. All offers of employment at B&T are contingent upon clear results of a thorough drug and ...

Zelh

(T&T) Operations & Customer Service Representative

$16.50 - $22.25/hr

Entry-Level Operations & Customer Service Representative We are seeking a motivated and dependable Entry-Level Operations & Customer Service Representative to support day-to-day warehousing and ...

JWay Group Inc

Customer Service Agent (Active Pooling)

$15.75 - $21.25/hr

Customer Service Representative At JWay Group, Inc., we excel in delivering innovative and high ... Prior experience in a customer service role, preferably in a remote or night shift setting.

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Night Shift At T Customer Service Representative information

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How much do night shift at&t customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for night shift at&t customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a night shift AT&T customer service representative?

Night Shift AT&T Customer Service Representatives are professionals who assist AT&T customers with inquiries, technical issues, billing questions, and service requests during overnight or late evening hours. They handle phone calls, emails, or live chats to provide support outside of regular business times, ensuring 24/7 customer care. These representatives are trained to handle a variety of customer needs and often work in call centers or remotely to maintain continuous service for AT&T users.

What are the key skills and qualifications needed to thrive as a night shift AT&T customer service representative?

To thrive as a Night Shift AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes bilingual capabilities are typically required. Patience, resilience, and the ability to stay positive during challenging interactions are important soft skills for this role. These skills ensure that customer issues are resolved efficiently, satisfaction remains high, and the company maintains a positive reputation, especially during less supervised night shifts.

What are some common challenges faced by night shift AT&T customer service representatives, and how can they be managed?

Night Shift AT&T Customer Service Representatives often encounter challenges such as managing fatigue due to non-traditional working hours and handling a higher proportion of urgent or complex customer issues, as support is limited at night. Effective time management, maintaining a consistent sleep schedule, and utilizing company-provided wellness resources can help mitigate fatigue. Additionally, strong communication skills and collaborating closely with team leads or escalation teams ensure that customer concerns are addressed efficiently, even during off-peak hours.

What is the difference between Night Shift At&T Customer Service Representative vs Night Shift Verizon Customer Service Representative?

AspectNight Shift At&T Customer Service RepresentativeNight Shift Verizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, remote work, fast-pacedCall centers, remote work, fast-paced
Employer & Industry UsageTelecommunications, customer support for AT&TTelecommunications, customer support for Verizon

Both roles involve providing customer support in a call center environment during night shifts. They require similar credentials and work in comparable settings within the telecommunications industry. The main difference lies in the employer, with AT&T and Verizon being the respective companies. Candidates should consider their familiarity with each brand and specific customer service protocols when choosing between these roles.

How long are shifts at AT&T?

Night shift AT&T Customer Service Representatives typically work 8-hour shifts, which may include evening, overnight, or early morning hours. Shift lengths can vary based on scheduling needs and company policies, with some roles requiring mandatory overtime or flexible hours to meet customer support demands.
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Night Shift At T Customer Service Representative jobs near you
Infographic showing various Night Shift At&T Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Sila Services

Buffalo, NY • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Sila Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative (CSR)

Location: Buffalo, NY
Company: T-Mark Plumbing, Heating, Cooling & Electric
Pay: $21-$23 per hour

Be the Friendly Voice Our Customers Count On!

At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience.

If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you.

What You'll Do
  • Answer incoming customer calls and assist with scheduling service appointments
  • Provide outstanding customer service on every interaction
  • Help customers with questions, concerns, and appointment requests
  • Accurately enter customer information and service details into company software
  • Communicate effectively with dispatchers, technicians, and customers
  • Resolve customer concerns professionally and efficiently
  • Manage multiple tasks while maintaining accuracy and attention to detail
  • Support the team in delivering a five-star customer experience
  • Assist with outbound calling campaigns as needed
  • Help maintain appointment schedules and maximize booking opportunities
What We're Looking For
  • 1+ years of customer service experience
  • Experience working for a residential HVAC, plumbing, electrical, or home services company is required
  • Strong understanding of how residential service businesses operate
  • Experience scheduling service calls and supporting technicians
  • Service Titan experience strongly preferred
  • Strong verbal and written communication skills
  • Ability to handle high-volume customer interactions
  • Strong problem-solving and conflict resolution skills
  • Excellent attention to detail and accuracy
  • Ability to multitask and stay organized in a fast-paced environment
  • Customer-focused mindset with a positive, professional attitude
  • Dependable, team-oriented, and eager to learn
Bonus Points For
  • Previous CSR, dispatcher, or call center experience in the home services industry
  • Experience with memberships and maintenance agreements
  • Experience with outbound calling and rehash campaigns
  • Experience booking appointments and converting inbound opportunities
  • Familiarity with HVAC, plumbing, electrical, or drain service terminology
What We Offer
  • $21-$23 per hour
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Career growth opportunities
  • Ongoing training and development
  • Supportive team environment
  • Stable, year-round company
Join the T-Mark Team

This is not an entry-level CSR role. We're looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment.

If you're the type of person who enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes, apply today and join the T-Mark team!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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