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Night Shift At&T Customer Service Representative Jobs

T&A Supply Company

Customer Service Representative

Kent, WA · On-site

$18.25 - $25/hr

We're excited to welcome a new Customer Service Representative to our team! If you're looking for a ... Must be able to lift up to 15 pounds at times. T&A Supply Company Inc. is an equal opportunity ...

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Night Shift At T Customer Service Representative information

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How much do night shift at&t customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for night shift at&t customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a night shift AT&T customer service representative?

Night Shift AT&T Customer Service Representatives are professionals who assist AT&T customers with inquiries, technical issues, billing questions, and service requests during overnight or late evening hours. They handle phone calls, emails, or live chats to provide support outside of regular business times, ensuring 24/7 customer care. These representatives are trained to handle a variety of customer needs and often work in call centers or remotely to maintain continuous service for AT&T users.

What are the key skills and qualifications needed to thrive as a night shift AT&T customer service representative?

To thrive as a Night Shift AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes bilingual capabilities are typically required. Patience, resilience, and the ability to stay positive during challenging interactions are important soft skills for this role. These skills ensure that customer issues are resolved efficiently, satisfaction remains high, and the company maintains a positive reputation, especially during less supervised night shifts.

What are some common challenges faced by night shift AT&T customer service representatives, and how can they be managed?

Night Shift AT&T Customer Service Representatives often encounter challenges such as managing fatigue due to non-traditional working hours and handling a higher proportion of urgent or complex customer issues, as support is limited at night. Effective time management, maintaining a consistent sleep schedule, and utilizing company-provided wellness resources can help mitigate fatigue. Additionally, strong communication skills and collaborating closely with team leads or escalation teams ensure that customer concerns are addressed efficiently, even during off-peak hours.

What is the difference between Night Shift At&T Customer Service Representative vs Night Shift Verizon Customer Service Representative?

AspectNight Shift At&T Customer Service RepresentativeNight Shift Verizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, remote work, fast-pacedCall centers, remote work, fast-paced
Employer & Industry UsageTelecommunications, customer support for AT&TTelecommunications, customer support for Verizon

Both roles involve providing customer support in a call center environment during night shifts. They require similar credentials and work in comparable settings within the telecommunications industry. The main difference lies in the employer, with AT&T and Verizon being the respective companies. Candidates should consider their familiarity with each brand and specific customer service protocols when choosing between these roles.

How long are shifts at AT&T?

Night shift AT&T Customer Service Representatives typically work 8-hour shifts, which may include evening, overnight, or early morning hours. Shift lengths can vary based on scheduling needs and company policies, with some roles requiring mandatory overtime or flexible hours to meet customer support demands.
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Night Shift At T Customer Service Representative jobs near you
Infographic showing various Night Shift At&T Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Nights)

Customer Service | Full-Time

Killeen, TX • On-site

$14.25 - $19.50/hr

Other

Posted 17 days ago

Job description

Customer Service Representatives (Nights)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!

We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism, empathy, and efficiency
  • Troubleshoot and resolve customer issues, focusing on first-call resolution
  • Research and retrieve information using internal systems; collaborate with other teams as needed
  • Accurately document and process customer claims and interactions
  • Follow scripts, policies, and procedures while using training resources to provide accurate answers
  • Handle sensitive information with discretion and maintain confidentiality
  • Escalate complex cases to the appropriate team or manager
  • Stay updated on products and processes by attending ongoing training
  • Meet all attendance, reliability, and night shift scheduling requirements
Candidate Qualifications

Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • 18 years or older with a high school diploma or equivalent
  • Excellent verbal and written communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong problem-solving, conflict resolution, and troubleshooting skills
  • Reliable, punctual, and motivated with a strong work ethic
  • Ability to multi-task, stay organized, and self-manage
  • Customer-first mindset: empathetic, patient, and responsive
  • Positive attitude and a team-player spirit
  • Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
  • Prior experience with contact centers or government-related accounts

Apply