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Night Shift At&T Customer Service Representative Jobs

T-Cetra

CUSTOMER SERVICE LEAD

Dublin, OH · On-site

Customer Service Team Lead - Night Shift Location: Dublin, Ohio Full-time, Hourly Department ... at all levels within T-CETRA. To create a safe and positive environment for employees, all ...

AMPM

Customer Service Representative

Ramona, CA · On-site

$16 - $21.75/hr

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that ... Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) REQUIREMENTS

nathr

Customer Service Representative

Monroe, WA · Hybrid

$21 - $26/hr

If you thrive at problem-solving, and are passionate about providing exceptional customer ... Shiftdifferentials for afternoon and night shift positions * On demand pay * Emotional Health

nathr

Customer Service Representative

Monroe, WA · Hybrid

$21 - $26/hr

If you thrive at problem-solving, and are passionate about providing exceptional customer ... Shiftdifferentials for afternoon and night shift positions * On demand pay * Emotional Health

nathr

Customer Service Representative

Monroe, WA · Hybrid

$21 - $26/hr

If you thrive at problem-solving, and are passionate about providing exceptional customer ... Shiftdifferentials for afternoon and night shift positions * On demand pay * Emotional Health

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Night Shift At T Customer Service Representative information

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How much do night shift at&t customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for night shift at&t customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a night shift AT&T customer service representative?

Night Shift AT&T Customer Service Representatives are professionals who assist AT&T customers with inquiries, technical issues, billing questions, and service requests during overnight or late evening hours. They handle phone calls, emails, or live chats to provide support outside of regular business times, ensuring 24/7 customer care. These representatives are trained to handle a variety of customer needs and often work in call centers or remotely to maintain continuous service for AT&T users.

What are the key skills and qualifications needed to thrive as a night shift AT&T customer service representative?

To thrive as a Night Shift AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes bilingual capabilities are typically required. Patience, resilience, and the ability to stay positive during challenging interactions are important soft skills for this role. These skills ensure that customer issues are resolved efficiently, satisfaction remains high, and the company maintains a positive reputation, especially during less supervised night shifts.

What are some common challenges faced by night shift AT&T customer service representatives, and how can they be managed?

Night Shift AT&T Customer Service Representatives often encounter challenges such as managing fatigue due to non-traditional working hours and handling a higher proportion of urgent or complex customer issues, as support is limited at night. Effective time management, maintaining a consistent sleep schedule, and utilizing company-provided wellness resources can help mitigate fatigue. Additionally, strong communication skills and collaborating closely with team leads or escalation teams ensure that customer concerns are addressed efficiently, even during off-peak hours.

What is the difference between Night Shift At&T Customer Service Representative vs Night Shift Verizon Customer Service Representative?

AspectNight Shift At&T Customer Service RepresentativeNight Shift Verizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, remote work, fast-pacedCall centers, remote work, fast-paced
Employer & Industry UsageTelecommunications, customer support for AT&TTelecommunications, customer support for Verizon

Both roles involve providing customer support in a call center environment during night shifts. They require similar credentials and work in comparable settings within the telecommunications industry. The main difference lies in the employer, with AT&T and Verizon being the respective companies. Candidates should consider their familiarity with each brand and specific customer service protocols when choosing between these roles.

How long are shifts at AT&T?

Night shift AT&T Customer Service Representatives typically work 8-hour shifts, which may include evening, overnight, or early morning hours. Shift lengths can vary based on scheduling needs and company policies, with some roles requiring mandatory overtime or flexible hours to meet customer support demands.
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Night Shift At T Customer Service Representative jobs near you
Infographic showing various Night Shift At&T Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Night Shift)

Bally's Corporation

Jersey City, NJ • On-site

$46K/yr

Other

Posted 8 days ago

Bally's rating

6.6

Company rating: 6.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
Responsibilities:

  • Understanding and addressing their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understand and strive to comply or exceed call center metrics while providing excellent customer service.
  • Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
  • Adhering to all company policies and procedures.

Salary: $46,200 USD
#LI-OP1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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