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Aetna Customer Service Jobs (NOW HIRING)

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Growth ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

Aetna

Case Manager RN

Charlottesville, VA · Remote

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

Aetna

Case Manager RN

Charlottesville, VA · On-site

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

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Aetna Customer Service information

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How much do aetna customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for aetna customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Aetna have remote jobs?

Aetna offers remote customer service positions that allow employees to work from home, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve standard business hours and may require specific certifications or training. Remote opportunities are available depending on the position and business needs.

What is an Aetna Customer Service job?

An Aetna Customer Service job involves assisting members with their healthcare benefits, claims, and coverage inquiries. Representatives help resolve issues, provide policy information, and ensure a positive customer experience. Strong communication and problem-solving skills are essential for this role. Employees may handle phone calls, emails, or live chats to support members efficiently.

Does Aetna pay well?

Aetna customer service representatives typically earn an hourly wage that is competitive within the insurance industry, with salaries varying based on experience, location, and role complexity. Entry-level positions may start at or slightly above minimum wage, while experienced agents or those with specialized skills can earn higher pay and benefits. Overall, compensation is considered average for customer service roles in the healthcare sector.

What are the key skills and qualifications needed to thrive in the Aetna Customer Service position, and why are they important?

To thrive as an Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of health insurance policies, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and company-specific databases is usually required. Patience, empathy, and active listening are valuable soft skills that help build rapport with members and resolve concerns efficiently. These abilities are crucial for delivering excellent service, meeting member needs, and supporting the company's commitment to customer satisfaction.

Is Aetna remote jobs legit?

Aetna offers remote customer service jobs that are legitimate employment opportunities. These positions typically involve handling customer inquiries via phone or online platforms and often require relevant communication skills and computer proficiency.

Is it hard to get hired at Aetna?

Getting hired as an Aetna customer service representative typically involves a standard application process, including submitting an online application, completing assessments, and participating in interviews. Candidates with strong communication skills, healthcare knowledge, and customer service experience have better chances, but the hiring process can vary based on location and role demand.

What does a typical day look like for an Aetna Customer Service representative?

A typical day for an Aetna Customer Service representative involves handling inbound and outbound calls from members, answering questions about benefits, claims, and coverage, and resolving any issues related to their health plans. You’ll also interact with internal teams such as claims processing, provider relations, and technical support to find solutions quickly. Multitasking is common, as you'll manage multiple accounts and inquiries while documenting each interaction in the company’s systems. This role provides the opportunity to develop strong customer service skills and gain experience in a fast-paced, team-oriented environment.

More about Aetna Customer Service jobs
What cities are hiring for Aetna Customer Service jobs? Cities with the most Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Aetna Customer Service jobs? States with the most job openings for Aetna Customer Service jobs include:
What job categories do people searching Aetna Customer Service jobs look for? The top searched job categories for Aetna Customer Service jobs are:
Aetna Customer Service jobs near you
Infographic showing various Aetna Customer Service job openings in the United States as of July 2026, with employment types broken down into 27% Locum Tenens, 25% Internship, 37% Full Time, 5% Part Time, 1% Contract, and 5% Summer. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative-Operations

Customer Service Representative-Operations

CVS Health

Franklin, TN • On-site

$17 - $28.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,278 frontline employees who took The Breakroom Quiz

80th of 104 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Summary:

Customer Service Representatives are the face of Aetna andimpactthe agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence arehandled. Engages,consults,and educates members based upon themember'sunique needs, preferences and understanding of Aetna plans,tools,and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage,consultand educate agents based upon the agent's unique needs, preferences and understanding of Aetna plans, tools, and resources.

Our department has a history of growth and is an encouraging and positive place to work. If you have a strong work ethic,cheerfuloutlook,and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.You willfunction asa primary resource for product and agent service support for field sales and/or customer teams.

In this role, you will act as a primary resource forourproductsandprovidesupport oragentsand/or customer teams.In this roleyou will learn how to help our agents growtheirsales in the Medicare health market while building a strong and collaborative relationship with your team.

What will you do:

  • Possessesknowledgeall Aetna health products available to the senior market.

  • Gives guidancewithsalesinquiries.

  • Manages various software applications while taking calls when needed and documents processeseffectively.

  • Cultivates positive and successfulrelationshipwith field salesforce/broker/consultantcommunity/customerteams.

  • Navigates and instructs the customer on how to useagentsupportwebsite.

  • Completes sales orders and requests formaterials.

  • Trains and mentor other employees ifneeded.

  • Assist Supervisor andManager withproviding support to theteam.

  • Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.

  • Anticipates agent's needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e.,assistancewith agent self-service tools).

  • May provide technical or subject matterexpertiseconcerning policies, procedures, and function-related applications/systems tools.

  • Documents and tracks all contacts, events, and outcomes with clients usingappropriate systemsand processes.

Required Qualifications

  • Customer Service - 1-3 Years of Experiences

  • Strong Analytical Skills

  • Basic computer skills

  • Insurance Knowledge - Plus

  • Critical Thinking

  • Multi-Tasking

  • Written and verbal communication are necessary skills.

Essential Qualifications

  • Ability to read andcomprehendsimple instructions, short correspondence, andmemos.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

  • Working knowledge of problem solving and decision-making skills

Education

  • High School Diplomarequired;associate'sdegreepreferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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