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Aetna Customer Service Jobs (NOW HIRING)

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

CVS Health

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

Your performance will be measured by: • Customer satisfaction with the service you provide. • Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ...

CVS Health

MI · On-site

$17 - $31.30/hr

Customer satisfaction with the service you provide ... Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ...

CVS Health

Customer Service Representative

High Point, NC · On-site

$17 - $25.65/hr

Your performance will be measured by: • Customer satisfaction with the service you provide. • Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ...

CVS Health

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: Customer satisfaction with the service you provide. Demonstrating CVS/Aetna's "Heart at Work ...

Aetna

Case Manager RN

Charlottesville, VA · On-site

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

Aetna

Case Manager RN

Charlottesville, VA · Remote

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

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Aetna Customer Service information

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How much do aetna customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for aetna customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Aetna have remote jobs?

Aetna offers remote customer service positions that allow employees to work from home, often requiring strong communication skills and familiarity with customer management tools. These remote roles are part of their flexible work options, depending on the position and business needs.

What is an Aetna Customer Service representative?

An Aetna Customer Service job involves assisting members with their healthcare benefits, claims, and coverage inquiries. Representatives help resolve issues, provide policy information, and ensure a positive customer experience. Strong communication and problem-solving skills are essential for this role. Employees may handle phone calls, emails, or live chats to support members efficiently.

What skills and qualifications are needed to thrive as an Aetna Customer Service representative?

To thrive as an Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of health insurance policies, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and company-specific databases is usually required. Patience, empathy, and active listening are valuable soft skills that help build rapport with members and resolve concerns efficiently. These abilities are crucial for delivering excellent service, meeting member needs, and supporting the company's commitment to customer satisfaction.

What does an Aetna Customer Service representative do?

A typical day for an Aetna Customer Service representative involves handling inbound and outbound calls from members, answering questions about benefits, claims, and coverage, and resolving any issues related to their health plans. You’ll also interact with internal teams such as claims processing, provider relations, and technical support to find solutions quickly. Multitasking is common, as you'll manage multiple accounts and inquiries while documenting each interaction in the company’s systems. This role provides the opportunity to develop strong customer service skills and gain experience in a fast-paced, team-oriented environment.

More about Aetna Customer Service jobs
What cities are hiring for Aetna Customer Service jobs? Cities with the most Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Aetna Customer Service jobs? States with the most job openings for Aetna Customer Service jobs include:
What job categories do people searching Aetna Customer Service jobs look for? The top searched job categories for Aetna Customer Service jobs are:
Aetna Customer Service jobs near you
Infographic showing various Aetna Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

HelloGov AI

Miami, FL

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction

Requirements

  • Conduct up to 200 outbound customer calls daily
  • Support customers through passport, visa, and registration application processes
  • Manage escalations with professionalism, resolving concerns effectively and efficiently
  • Strengthen customer retention by proactively addressing cancellation and refund requests
  • Gather and share customer feedback to help enhance services and internal processes
Qualifications
  • 1+ years of experience delivering exceptional customer service in a fast-paced environment
  • Proven de-escalation skills and ability to manage high call volume
  • Strong verbal communication and problem-solving ability
  • Experience with CRM or customer-facing tools (training provided)
  • Highly organized, punctual, and self-directed
  • Positive, team-oriented attitude with a results-driven mindset
  • Bachelor's degree preferred
  • Must be legally authorized to work in the U.S. (background check required)

Benefits

  • $50,000/year
  • Parking pass provided
  • Complimentary breakfast and snacks
  • Aetna Medical, Vision, Dental & Life Insurance
  • 10 PTO days + most federal holidays
  • Growth opportunities within a fast-scaling startup

HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.