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Aetna Customer Service Jobs (NOW HIRING)

HelloGov AI

Customer Support Representative

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

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Aetna Customer Service information

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How much do aetna customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for aetna customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Aetna have remote jobs?

Aetna offers remote customer service positions that allow employees to work from home, often requiring strong communication skills and familiarity with customer management tools. These remote roles are part of their flexible work options, depending on the position and business needs.

What is an Aetna Customer Service representative?

An Aetna Customer Service job involves assisting members with their healthcare benefits, claims, and coverage inquiries. Representatives help resolve issues, provide policy information, and ensure a positive customer experience. Strong communication and problem-solving skills are essential for this role. Employees may handle phone calls, emails, or live chats to support members efficiently.

What skills and qualifications are needed to thrive as an Aetna Customer Service representative?

To thrive as an Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of health insurance policies, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and company-specific databases is usually required. Patience, empathy, and active listening are valuable soft skills that help build rapport with members and resolve concerns efficiently. These abilities are crucial for delivering excellent service, meeting member needs, and supporting the company's commitment to customer satisfaction.

What does an Aetna Customer Service representative do?

A typical day for an Aetna Customer Service representative involves handling inbound and outbound calls from members, answering questions about benefits, claims, and coverage, and resolving any issues related to their health plans. You’ll also interact with internal teams such as claims processing, provider relations, and technical support to find solutions quickly. Multitasking is common, as you'll manage multiple accounts and inquiries while documenting each interaction in the company’s systems. This role provides the opportunity to develop strong customer service skills and gain experience in a fast-paced, team-oriented environment.

More about Aetna Customer Service jobs
What cities are hiring for Aetna Customer Service jobs? Cities with the most Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Aetna Customer Service jobs? States with the most job openings for Aetna Customer Service jobs include:
What job categories do people searching Aetna Customer Service jobs look for? The top searched job categories for Aetna Customer Service jobs are:
Aetna Customer Service jobs near you
Infographic showing various Aetna Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Plantation, FL

CVS Health

Remote

$17 - $28.46/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,332 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary:
We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
This position pays $18.50/hour.
Key Responsibilities:

  • Actively listen and be an advocate for customers, understand their needs and provide guidance and support
  • Resolve customer inquiries and issues efficiently while documenting all interactions.
  • Educate customers about available resources and assist them in navigating their options.
  • Anticipate customer needs and provide proactive solutions to enhance satisfaction.
  • Collaborate with team members and other departments to address service issues and improve outcomes.
  • Document all customer correspondence and maintain confidential records of patient information.
  • Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Your performance will be measured by:
  • Customer satisfaction with the service you provide.
  • Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces, and Inspiring Trust.
  • Your ability to resolve customer issues the first time they call.
  • Quality and accuracy of interactions with customers.
  • Reporting to work and adhering to your assigned schedule.
Our Leadership and Welcome Teams will help you succeed by providing:
  • New colleague orientation to learn about our company and your role.
  • Engaging and comprehensive training ranging for about 10 weeks onsite.
  • A supportive and inclusive culture that will allow for continuous learning and growth.
  • Ongoing coaching and mentoring support.
  • Equipment and resources needed to complete assigned work.
Key Competencies and Behavioral Requirements:
  • Demonstrated empathy and effective communication skills.
  • Respectful and kind demeanor in all communications while being an advocate for our customers
  • Strong problem-solving and decision-making abilities.
  • Ability to manage multiple resources and tasks in a fast-paced environment.
Required Qualifications:
  • 6+ months of customer service experience.
  • Basic computer skills.
  • Must live within 50 miles of 261 N University Dr., Plantation, FL.
Preferred Qualifications:
  • 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
  • 1+ years of claims, provider, dental, medical or other related healthcare experience.
  • Microsoft office experience preferred.
Education:
High School Diploma, GED, or equivalent experience.
You must have:
  • High-speed internet access with adherence to workplace model and potential telework agreements.
  • Willingness to work specific hours, with flexibility.

Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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