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Constituent Service Representative Jobs (NOW HIRING)

City of New York

Community Associate

Brooklyn, NY · On-site

$70K - $80K/yr

Company Description Brooklyn Community Board # 16 represents the neighborhoods of Ocean Hill and ... status reports - Constituent Services, responding and resolving constituent service requests ...

City of New York

Community Associate

Brooklyn, NY

Brooklyn Community Board # 16 represents the neighborhoods of Ocean Hill and Brownsville, Brooklyn ... status reports - Constituent Services, responding and resolving constituent service requests ...

City of New York

Community Associate

Brooklyn, NY · On-site

Brooklyn Community Board # 16 represents the neighborhoods of Ocean Hill and Brownsville, Brooklyn ... status reports - Constituent Services, responding and resolving constituent service requests ...

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How much do constituent service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for constituent service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a constituent service representative?

Constituent Service Representatives are professionals who work for elected officials or government offices to assist constituents—members of the public—with their concerns, requests, or problems related to government services. They act as a bridge between the public and government agencies, helping to resolve issues such as social security, immigration, veterans’ benefits, and more. Their role often involves answering inquiries, providing information, and advocating on behalf of constituents to ensure their needs are addressed. Constituent Service Representatives play a key role in maintaining positive relationships between the community and the government.

What are the key skills and qualifications needed to thrive as a constituent service representative?

To thrive as a Constituent Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and a background in public administration or a related field. Familiarity with case management systems, CRM software, and government databases is commonly required. Exceptional listening skills, patience, and professionalism help you build trust and effectively address constituent concerns. These competencies ensure timely, effective responses to public inquiries and contribute to positive relationships between elected officials and their communities.

What are some common challenges faced by constituent service representatives, and how are they addressed?

Constituent Service Representatives often face the challenge of managing high volumes of inquiries and requests from community members, many of whom may be experiencing urgent or sensitive issues. Balancing empathy and professionalism while providing timely and accurate information is essential. These challenges are typically addressed through strong organizational skills, effective use of case management software, and regular team meetings to share best practices and coordinate responses. Ongoing training and support from supervisors also help representatives stay updated on policies and resources.
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Constituent Service Representative jobs near you
Infographic showing various Constituent Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

City Council District 7 Constituent Services Assistant

City of Baltimore

Baltimore, MD • On-site

$15 - $30/hr

Full-time, Temporary

Posted 7 days ago

City Of Baltimore rating

8.9

Company rating: 8.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

120th of 846 rated public administrative organizations

Job description

City Council District 7 Constituent Services Assistant
THIS IS A NON-CIVIL SERVICE POSITION
SALARY RANGE:
$15.00 - $30.00 HOURLY
Job Summary:
A District 7 Constituent Service Assistant receives and processes communications and inquiries from residents, community stakeholders, and the public regarding various matters, including government and city services, community initiatives, policy issues, and more. A Constituent Service Assistant will work closely with the entire District 7 staff, especially the Chief of Staff. The position requires 20-25 hours per week, between 10:00 a.m. and 4:00 p.m., Monday through Thursday. Work will be performed in the office, with the option to work from home as needed. This is a temporary position that will run for a period of three months. The contract may be renewed if both parties agree.
Constituent Service Assistant are expected to provide weekly updates during District 7 staff meetings regarding constituent communications, case statuses, and key findings. Coordinators must become proficient in using the various online databases, constituent management systems, and agency platforms necessary to effectively research, track, and resolve constituent inquiries. Assistants are responsible for acknowledging and responding to all constituent communications within two (2) business days. Ensuring responses are timely, accurate, courteous, and professional. They are also expected to provide clear updates throughout the resolution process and maintain thorough documentation of all constituent interactions and case activities.
This position is not eligible for benefits.
ESSENTIAL FUNCTIONS
  • Serve as the primary point of contact for constituents seeking assistance.
  • Respond to phone calls, emails, letters, and walk-in inquiries in a timely and professional manner.
  • Handle all constituency requests and refer to appropriate agencies for resolution.
  • Follow up with constituents to provide updates and ensure issues are resolved.
  • Monitor office telephone for voice messages.
  • Build and maintain positive working relationships with agency representatives and community partners.
  • Identify trends in constituent concerns and recommend policy or service improvements.
  • Support special projects and perform other administrative duties as assigned.
  • Ensure compliance with confidentiality requirements and office policies when handling sensitive information.

EDUCATION AND EXPERIENCE REQUIREMENTS
  • High School diploma & 3 years of relevant experience
    • Preferably in customer service/constituency services/ etc.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to gather and retain information about the range of services offered by City and State agencies, as well as community organizations, nonprofits, and other institutions throughout Baltimore City and the State of Maryland.
  • Strong problem solving and conflict resolution abilities.
  • Ability to advocate for constituents.
  • Ability to work effectively and independently.
  • Adept in the operation of basic Windows-type applications (i.e. MS Office Suite, Teams, Google Docs, etc.)
  • Ability to communicate clearly (writing, speaking, reading) and concisely in English.

Background Check
Eligible candidates under final consideration for appointments to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
Probation
All persons, including current City employees, selected for this position must complete a mandatory six-month.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.
BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER

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About City of Baltimore

Sourced by ZipRecruiter

Through strategic partnerships and collaborations, DHR ensures human resources services, policies, procedures, and systems are properly aligned with the City's aim to be an employer of choice. By attracting, developing, and retaining a high performing and diverse workforce, DHR guides City Agencies to foster a healthy, safe, and productive work environment for employees, their families, and the community.

Industry

Public administration

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1968

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