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Constituent Service Representative Jobs (NOW HIRING)

City of New York

Press and Constituent Services

Manhattan, NY · On-site

$18 - $23.75/hr

... represent. - Work closely with the Press teams in City Hall and other city agencies and ensure good communication and coordination. - Respond quickly to constituent calls and triage the call to the ...

City of New York

Press and Constituent Services

Manhattan, NY · On-site

$18 - $23.75/hr

... represent. - Work closely with the Press teams in City Hall and other city agencies and ensure good communication and coordination. - Respond quickly to constituent calls and triage the call to the ...

Moore

Customer Service Representative

Frederick, MD

$15 - $20.25/hr

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth ... We're currently seeking a dependable and customer-focused Customer Service Representative to join ...

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How much do constituent service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for constituent service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Constituent Service Representative, and why are they important?

To thrive as a Constituent Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and a background in public administration or a related field. Familiarity with case management systems, CRM software, and government databases is commonly required. Exceptional listening skills, patience, and professionalism help you build trust and effectively address constituent concerns. These competencies ensure timely, effective responses to public inquiries and contribute to positive relationships between elected officials and their communities.

What are some common challenges faced by Constituent Service Representatives, and how are they addressed?

Constituent Service Representatives often face the challenge of managing high volumes of inquiries and requests from community members, many of whom may be experiencing urgent or sensitive issues. Balancing empathy and professionalism while providing timely and accurate information is essential. These challenges are typically addressed through strong organizational skills, effective use of case management software, and regular team meetings to share best practices and coordinate responses. Ongoing training and support from supervisors also help representatives stay updated on policies and resources.

What are Constituent Service Representatives?

Constituent Service Representatives are professionals who work for elected officials or government offices to assist constituents—members of the public—with their concerns, requests, or problems related to government services. They act as a bridge between the public and government agencies, helping to resolve issues such as social security, immigration, veterans’ benefits, and more. Their role often involves answering inquiries, providing information, and advocating on behalf of constituents to ensure their needs are addressed. Constituent Service Representatives play a key role in maintaining positive relationships between the community and the government.
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Constituent Service Representative jobs near you
Infographic showing various Constituent Service Representative job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, and 62% Part Time. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative

Navistar Direct Marketing by Moore

Frederick, MD

$16 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Customer Service Representative

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people that is the largest marketing, data, and fundraising company in North America serving the nonprofit industry with clients across education, association, political, and commercial sectors.

We're currently seeking a dependable and customer-focused Customer Service Representative to join our team on a full-time basis. This role is responsible for providing exceptional customer support, ensuring accurate documentation, and assisting with daily office operations.

Responsibilities:

  • Working with a team of CSRs and other departments to find appropriate solutions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Provides seamless full-service production coordination, from beginning to end, as the primary internal point of contact for the customer, sales, production, and administration. Customer Service is ultimately responsible for achieving this goal regardless of the level of support provided by sales and/or production.
  • In conjunction with the sales representative obtains job information from customer that is complete, concise, current, and in writing. When instructions are required in addition to the estimate and are not provided by the customer a brief written confirmation of instructions is provided to the customer for confirmation.
  • Works in collaboration with Prepress and Data Processing departments to review proofs as needed. (New or complex work, changes).
  • Develops key relationships with internal resources to assist with problems.

Duties/Responsibilities:

  • Uses CRM continuously to monitor and update customer needs and expectations.
  • Notifies everyone with the "need to know" (Sales Representative, Customer, Production, etc.) if there are changes, if schedules are off, or if customer expectations can't be met.
  • Escalates to Supervisor or Production Manager, when necessary if schedule changes or problems occur.
  • Reviews reports, QA Letters, M/P, and inventory.
  • Reviews QC checklists and Customer SOP.
  • Enters, on an ongoing basis, any relevant account information into CRM to ensure that customer wants, needs, and expectations are consistently realized.
  • Writing SOPs for accounts as needed.
  • Uses CRM continuously to monitor customer needs and expectations.
  • Minimal travel anticipated; may consist of auto and air travel.

Required Skills/Abilities:

  • Sets business and personal goals and develops clearly written action plans.
  • Excellent time management and organizational skills.
  • Knowledgeable of Print Stream, CRM, and SOPs.
  • Microsoft Office Suite, Work Queue, and Trello (Tech-Savvy).
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills and attention to detail.

Education and Experience:

  • High School Diplomat with 3 -5 years of Printing and/or direct mail production experience is preferred.
  • College Degree.

Benefits:

  • 401(k) matching
  • Dental Insurance
  • Health insurance
  • Paid time off.
  • Vision insurance

Location: Frederick, MD (100% Onsite Work)

Moore Company participates is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Moore Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Moore Company participates in the E-Verify program. Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.

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