Constituent Service Representative Jobs (NOW HIRING)

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16929
Department: Commissioner Precinct 2
Opening Date: 07/08/2026
Closing Date: 8/8/2026 11:59 PM Central
Max Number of Applicants: 100
Position Description
Under general supervision, serves as a senior community representative responsible for leading outreach initiatives, managing stakeholder relationships, coordinating community engagement activities, and representing the department within assigned service areas. Serves as a liaison between residents, community organizations, governmental agencies, businesses, and county departments to identify needs, resolve concerns, and advance departmental priorities. This position develops outreach strategies, coordinates public engagement efforts, advises leadership regarding community issues and emerging concerns, and supports high-visibility initiatives and programs throughout the community.
Duties & Responsibilities:
Community Outreach and Stakeholder Engagement

• Serves as the primary representative for assigned geographic areas by developing and maintaining relationships with residents, civic organizations, schools, businesses, faith-based organizations, chambers of commerce, governmental entities, and community stakeholders.

Community Relations and Constituent Services

• Responds to constituent concerns, evaluates community needs, identifies appropriate resources, coordinates solutions with county departments and external organizations, and follows up to ensure issues are addressed.
• Serves as a trusted point of contact for residents and community leaders.

Public Engagement and Outreach Strategy

• Develops and implements outreach strategies to increase public awareness of county programs, services, projects, and initiatives.
• Identifies engagement opportunities, coordinates outreach activities, and recommends communication approaches to maximize community participation.

Programs, Events, and Community Initiatives

• Plans, develops, coordinates, and leads community events, public meetings, educational programs, town halls, outreach activities, and special initiatives.
• Coordinates logistics, volunteers, departmental participation, community partnerships, and event implementation.

Cross Department Coordination and Project Support

• Collaborate with county departments, external agencies, and community partners to address issues, coordinate projects, support public initiatives, and facilitate communication among stakeholders.

Community Assessment and Leadership Advisement

• Monitors community concerns, media coverage, social media activity, emerging issues, and stakeholder feedback.
• Provides leadership with information, recommendations, and analysis regarding community dynamics, public concerns, and engagement opportunities.

Reporting and Documentation

• Prepares constituent reports, meeting summaries, event reports, stakeholder updates, and documentation of community activities.
• Maintains records and tracks issues, action items, and follow-up activities.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education and Experience:

• Associate degree preferred in communications, public administration, political science, public relations, community development, or a related field. An equivalent combination of education and directly related professional experience may be substituted to meet the minimum qualifications.
• Four (4) years of progressively responsible experience in community engagement, constituent services, public outreach, stakeholder relations, communications, or related work

Licensure:

• Valid Texas driver's license required.

Knowledge, Skills, and Abilities:

• Knowledge of community engagement principles and stakeholder relations.
• Knowledge of local government services, programs, and community resources.
• Strong public speaking, presentation, and communication skills.
• Ability to develop and maintain effective relationships with diverse stakeholders.
• Ability to organize and coordinate multiple projects and events.
• Ability to analyze community concerns and recommend solutions.
• Ability to prepare reports, presentations, and briefing materials.
• Proficiency with Microsoft Office, Teams, QuickBase, Canva, social media platforms, and related software.

NOTE: Qualifying education, experience, knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences

• Experience planning community events, managing partnerships, and coordinating public engagement activities preferred.
• Bilingual English/Spanish preferred.

General Information
Position Type and Typical Hours of Work:

• This is a full-time, in-person position requiring regular attendance in the office, assigned service areas, meetings, and community events.
• The position is not eligible for routine remote or telework arrangements due to the field-based nature of the work.
• Evening, weekend, and holiday work is regularly required to support community meetings, special events, emergency response activities, and outreach initiatives.

Work Environment:

• This job operates in a clerical, office setting.
• This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Noise level in the work environment is usually average.

Physical Demands:

• This is largely a sedentary role; however, some filing is required.
• This would require the ability to lift files of up to 50 lbs., open filing cabinets and bend or stand as necessary.

Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01
Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02
If you selected a college degree in response to the previous question, which of the following best describes your major?

• Communications
• Public Administration
• Public Relations
• Community Development
• Other Related Field
• Unrelated Field
• N/A; No Degree

03
Please describe your educational background including level of education completed, area of study and completed major and minor programs.
04
Which of the following best describes your verifiable progressively responsible experience in community engagement, constituent services, public outreach, stakeholder relations, communications, or related work?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than two (2) years
• Two (2) years but less than four (4) years
• Four (4) years but less than six (6) years
• Six (6) years or more
• I do not have this experience

05
Please provide the dates of employment during which you obtained experience working in community engagement, constituent services, public outreach, stakeholder relations, communications, or related work. Provide the month and year that began and ended the experience ( Example: "January 2020 - December 2025" ) If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.
06
Do you have experience planning community events, managing partnerships, and coordinating public engagement activities?

• Yes
• No

07
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:
Advanced:
A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.
Intermediate:
A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.
Basic:
A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.
Entry Level:
A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

08
This role requires a Valid Driver's License (Texas upon hire)Do you have a Valid Driver's License?

• Yes, I have a Valid Texas Driver's License
• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date
• No, I do not have a Valid Driver's License

09
Are you bilingual in English and Spanish? If yes, do you consider yourself fluent?

• Yes, I am fluent in both of these languages
• No, I am fluent in only one of these languages
• No, I am not fluent in either one of these languages

Required Question