Constituent Service Representative Jobs (NOW HIRING)

Job Description Recruitment Range: $62,441.60-$72.559.10 QUALIFICATIONS Education and Experience Bachelor's degree from an accredited college or university in Public Administration, Political Science, Communications, Business Administration, Organizational Leadership, or a closely related field. Three (3) years of progressively responsible professional experience in legislative affairs, constituent services, public administration, governmental relations, communications, grants administration, project coordination, or a related field, or a combination of education and experience. Licenses or Certifications Possession of an appropriate driver's license for equipment operated and any license, training, or certification required by law or regulation to complete assigned tasks

Special Requirements None. JOB SUMMARY The Strategic Initiative Coordinator is a professional and administrative position responsible for coordinating legislative affairs, constituent services, intergovernmental relations, grant support, and assigned strategic initiatives that support executive leadership priorities and effective municipal operations. The Strategic Initiative Coordinator serves as a liaison between the City, governmental agencies, community partners, and residents while providing research, coordination, communication, and project support for initiatives affecting City operations.

Work involves monitoring legislative activities, coordinating constituent inquiries, supporting grant opportunities, facilitating communication among internal and external stakeholders, and assisting with projects that advance organizational priorities. The position exercises independent judgment in carrying out assigned responsibilities while working under the general direction of the Strategic Initiatives Officer. Work is evaluated through review of attained results.

ESSENTIAL JOB FUNCTIONS Monitors local, state, and federal legislative activities and prepares timely summaries, reports, and briefings regarding matters affecting City operations. Assists in coordinating the City's legislative activities, including tracking legislation, scheduling meetings, preparing background materials, and maintaining communication with elected officials, legislative staff, governmental agencies, and municipal partners. Serves as a point of contact for constituent inquiries, requests for assistance, and concerns by coordinating responses with appropriate City departments and ensuring timely follow-up.

Assists with the development, preparation, and submission of grant applications and coordinates post-award reporting, compliance activities, and interdepartmental communication as assigned. Researches legislation, public policy issues, grant opportunities, and best practices affecting municipal government and prepares recommendations and supporting documentation for executive review. Prepares correspondence, presentations, briefing materials, reports, meeting agendas, and other professional communications supporting executive leadership and assigned initiatives.

Coordinates meetings, public outreach activities, community engagement efforts, and intergovernmental partnerships related to assigned projects and legislative initiatives. Represents the City, as assigned, at meetings, legislative functions, community events, governmental organizations, and professional associations. Assists with managing assigned strategic initiatives by coordinating project activities, tracking milestones, identifying issues requiring management attention, and maintaining accountability for assigned tasks.

Develops and maintains productive working relationships with governmental agencies, community organizations, nonprofit partners, regional organizations, and other external stakeholders. Maintains accurate records of legislative activity, constituent requests, grants, project status, and related administrative documentation. Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of local government organization, municipal operations, and public administration principles. Knowledge of legislative processes, governmental relations, constituent services, and public engagement practices. Knowledge of grant research, grant administration, and governmental funding opportunities.

Knowledge of administrative procedures, organizational practices, and departmental policies. Skill in researching, collecting, organizing, and analyzing information from multiple sources. Skill in preparing professional reports, presentations, correspondence, and briefing materials.

Skill in project coordination, organization, time management, and follow-through. Ability to communicate effectively, both orally and in writing, with elected officials, governmental agencies, community organizations, City employees, and the public. Ability to establish and maintain effective working relationships with internal and external stakeholders.

Ability to coordinate multiple assignments simultaneously while meeting deadlines and changing priorities. Ability to analyze issues, identify practical solutions, and recommend appropriate courses of action. Ability to exercise sound judgment, discretion, professionalism, and confidentiality when handling sensitive information.

Ability to represent the City in a professional and courteous manner. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands and fingers to hold or feel, reach with hands and arms, walk, talk, smell, and hear. The employee is occasionally required to stand, sit, climb, balance, stoop, crouch, and crawl.

Specific vision abilities include near distance, far distance, color, peripheral vision, and depth perception. WORK ENVIRONMENT An employee in this job is frequently exposed to outside weather conditions, occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme heat and have a risk of electrical shock. The noise level in the work environment may be loud.

The City of Pensacola has the right to revise this job description at any time. This description does not represent in any way a contract of employment. The City of Pensacola provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.