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Constituent Service Representative Jobs (NOW HIRING)

City of New York

COMMUNITY ASSOCIATE

Manhattan, NY · On-site

... constituent service requests, working with government agencies, offices of elected officials, community organizations, residents & businesses - Representing CB 8 at meetings, conducting community ...

City of New York

COMMUNITY ASSOCIATE

Manhattan, NY

... constituent service requests, working with government agencies, offices of elected officials, community organizations, residents & businesses - Representing CB 8 at meetings, conducting community ...

City of New York

COMMUNITY ASSOCIATE

Manhattan, NY · On-site

$40K - $50K/yr

... constituent service requests, working with government agencies, offices of elected officials, community organizations, residents & businesses -Representing CB 8 at meetings, conducting community ...

City of New York

COMMUNITY ASSOCIATE

Manhattan, NY · On-site

... constituent service requests, working with government agencies, offices of elected officials, community organizations, residents & businesses - Representing CB 8 at meetings, conducting community ...

CAS

Senior Customer Service Representative

Columbus, OH · On-site

$24 - $25.50/hr

Senior Customer Service Representative With a global community of more than 260,000 individuals ... constituent refunds, and reconciliation of all batches. In addition, this team serves as subject ...

New

City of New York

COMMUNITY ASSOCIATE

Manhattan, NY · On-site

... constituent service requests, working with government agencies, offices of elected officials, community organizations, residents & businesses - Representing CB 8 at meetings, conducting community ...

CVS Health

Meritain Client Service Director

Atlanta, GA

$68K - $158.30K/yr

... to deliver excellent constituent service. * Continually looks for opportunities to increase ... represents the base hourly rate or base annual full-time salary for all positions in the job grade ...

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How much do constituent service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for constituent service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Constituent Service Representative, and why are they important?

To thrive as a Constituent Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and a background in public administration or a related field. Familiarity with case management systems, CRM software, and government databases is commonly required. Exceptional listening skills, patience, and professionalism help you build trust and effectively address constituent concerns. These competencies ensure timely, effective responses to public inquiries and contribute to positive relationships between elected officials and their communities.

What are some common challenges faced by Constituent Service Representatives, and how are they addressed?

Constituent Service Representatives often face the challenge of managing high volumes of inquiries and requests from community members, many of whom may be experiencing urgent or sensitive issues. Balancing empathy and professionalism while providing timely and accurate information is essential. These challenges are typically addressed through strong organizational skills, effective use of case management software, and regular team meetings to share best practices and coordinate responses. Ongoing training and support from supervisors also help representatives stay updated on policies and resources.

What are Constituent Service Representatives?

Constituent Service Representatives are professionals who work for elected officials or government offices to assist constituents—members of the public—with their concerns, requests, or problems related to government services. They act as a bridge between the public and government agencies, helping to resolve issues such as social security, immigration, veterans’ benefits, and more. Their role often involves answering inquiries, providing information, and advocating on behalf of constituents to ensure their needs are addressed. Constituent Service Representatives play a key role in maintaining positive relationships between the community and the government.
More about Constituent Service Representative jobs
What cities are hiring for Constituent Service Representative jobs? Cities with the most Constituent Service Representative job openings:
What states have the most Constituent Service Representative jobs? States with the most job openings for Constituent Service Representative jobs include:
What job categories do people searching Constituent Service Representative jobs look for? The top searched job categories for Constituent Service Representative jobs are:
Constituent Service Representative jobs near you
Infographic showing various Constituent Service Representative job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, and 62% Part Time. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
COMMUNITY ASSOCIATE

COMMUNITY ASSOCIATE

City of New York

Manhattan, NY • On-site

Full-time

Posted 14 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

472nd of 638 rated public administrative organizations

Job description

Job Description

Manhattan Community Board 8 is a city agency, representing the Upper East Side and Roosevelt Island. The Board plays an advisory role on a wide range of issues affecting this district. The Community Board office plays a support role for the all-volunteer Board and assists local residents, businesses, and institutions with municipal service delivery complaints. As a staff member, the Community Associate's responsibilities include, but are not limited to:
- Assisting in the administration of the Board Office at the direction of the District Manager
- Providing administrative and clerical support including, but not limited to, filing, scheduling, answering and directing calls, drafting letters and promotional materials, and posting public notices
- Responding to and resolving constituent service requests, working with government agencies, offices of elected officials, community organizations, residents & businesses
- Representing CB 8 at meetings, conducting community outreach, promoting government services, organizing events, providing summaries of key issues and recommendations
- Working on projects that advance district service and quality of life goals, providing status reports and analysis
- Providing administrative support to the Board and members
- Attending monthly Full Board, Land Use and other committee meetings as assigned by the District Manager.
- Overseeing monthly committee materials, including agendas, applicant materials, minutes, and resolutions
- Other duties as assigned by the District Manager
TO APPLY
Interested candidates must do the following:
Submit an appropriate cover letter and resume in a Microsoft Word or PDF format to [email protected]
with "Community Associate" in the subject line
COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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