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Constituent Service Representative Jobs (NOW HIRING)

CVS Health

Meritain Client Service Director

Atlanta, GA · On-site

$68K - $158K/yr

... to deliver excellent constituent service. * Continually looks for opportunities to increase ... represents the base hourly rate or base annual full-time salary for all positions in the job grade ...

California State Senate

District Representative

Redlands, CA · On-site

$5.3K - $8.4K/mo

... constituent services. The District Representative will also effectively communicate the Senator's position on issues affecting the district, and attend events and meetings with the Senator, or on the ...

California State Senate

District Representative

Chico, CA · On-site

$5.3K - $8.4K/mo

... provide top-notch constituent services. The District Representative will also effectively ... communicate the Senator's position on issues affecting the District, and attend events and meetings ...

Georgia

Customer Svc Rep Spv 2

Atlanta, GA

$41K - $54K/yr

Provides Constituent and Administrative Services Team direction on daily operations and ... Svc Rep Spv (GST123). Preferred Qualifications (based on the needs of the position): Bachelor ...

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How much do constituent service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for constituent service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a constituent service representative?

Constituent Service Representatives are professionals who work for elected officials or government offices to assist constituents—members of the public—with their concerns, requests, or problems related to government services. They act as a bridge between the public and government agencies, helping to resolve issues such as social security, immigration, veterans’ benefits, and more. Their role often involves answering inquiries, providing information, and advocating on behalf of constituents to ensure their needs are addressed. Constituent Service Representatives play a key role in maintaining positive relationships between the community and the government.

What are the key skills and qualifications needed to thrive as a constituent service representative?

To thrive as a Constituent Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and a background in public administration or a related field. Familiarity with case management systems, CRM software, and government databases is commonly required. Exceptional listening skills, patience, and professionalism help you build trust and effectively address constituent concerns. These competencies ensure timely, effective responses to public inquiries and contribute to positive relationships between elected officials and their communities.

What are some common challenges faced by constituent service representatives, and how are they addressed?

Constituent Service Representatives often face the challenge of managing high volumes of inquiries and requests from community members, many of whom may be experiencing urgent or sensitive issues. Balancing empathy and professionalism while providing timely and accurate information is essential. These challenges are typically addressed through strong organizational skills, effective use of case management software, and regular team meetings to share best practices and coordinate responses. Ongoing training and support from supervisors also help representatives stay updated on policies and resources.
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Constituent Service Representative jobs near you
Infographic showing various Constituent Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Citywide Constituent Affairs Lead

City of New York

Manhattan, NY

$17.50 - $20.50/hr

Full-time

Re-posted 10 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

622nd of 846 rated public administrative organizations

Job description

Job Description

The Agency You'll Join:
The New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City's economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.
The Team You'll Work With:
The Mayor's Office of Mass Engagement (OME) is responsible for strategizing, coordinating, and executing on engagement that reaches the masses of everyday New Yorkers. We engage New Yorkers in shaping policy outcomes, demystifying government, and ensuring that the government remains accountable to serving the people of this great City. Our work is designed as a long-term project - we are building the power of everyday New Yorkers, and we are building a City that works for all of us.
The Problems You'll Solve:
The Citywide Constituency Affairs Lead's responsibilities include, but are not limited to:
- Supporting the Citywide Constituency Affairs Director, assisting with building, maintaining, and updating processes to appropriately triage constituent matters.
- Supporting with constituent requests over phone and email, and accurately tracking and cataloguing all constituent requests.
- Assist with ensuring that agencies follow up on individual or communal constituency matters in a way that aligns with the mission and vision of OME.
- Greeting and meeting with in-person visitors who come to OME seeking assistance.
- Representing the Mayor's Office of Mass Engagement at city agency events.
- Other duties as required.
About You:
- You are passionate about ensuring that all New Yorkers have access to the support readily available to them.
- You are eager to ensure that concerns from constituents are tracked and responded to appropriately and in a timely manner.
- You are a motivated self-starter who can assist in following through with minimal guidance.
- You are an enthusiastic collaborator.
Additional Information
- In addition to the resume, a cover letter is required to apply.
Special Assistant (MA)-MGRL - 0668A

Qualifications

- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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