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Audience Services Manager Jobs (NOW HIRING)

TheatreSquared

Audience Services Manager

Fayetteville, AR · On-site

$48K - $50K/yr

The Audience Services Manager plays an important role in helping TheatreSquared better understand, serve, and grow its audience while ensuring a positive patron experience across all points of ...

TheatreSquared

Audience Services Manager

Fayetteville, AR · Hybrid

$48K - $50K/yr

The Audience Services Manager plays an important role in helping TheatreSquared better understand, serve, and grow its audience while ensuring a positive patron experience across all points of ...

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$11K

$71.5K

$106.5K

How much do audience services manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for audience services manager in the United States is $71,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $93,500.00 per year, depending on experience, location, and employer.

What are 5 jobs people might have who work in theatre?

People working in theatre can hold roles such as stage manager, lighting designer, set designer, costume designer, and sound engineer. These positions require specialized skills, knowledge of theatre production, and often involve working evenings and weekends during performances. Many also pursue relevant certifications or training in theatre arts or technical production.

What is an audience services manager?

An audience services manager oversees the experience and engagement of audiences for events, venues, or organizations. They coordinate customer service, manage ticketing or membership processes, and ensure a positive experience for attendees, often using tools like CRM systems and communication platforms.

What does an audience manager do?

An Audience Services Manager oversees audience engagement and satisfaction for events, performances, or media platforms. They coordinate communication, handle customer inquiries, and ensure a positive experience, often using tools like CRM systems and data analysis. The role requires strong communication skills and knowledge of audience development strategies.

What are some common challenges faced by an Audience Services Manager, and how can they be effectively addressed?

Audience Services Managers often face challenges such as handling high volumes of customer inquiries, resolving ticketing issues, and ensuring positive patron experiences during busy event periods. To address these challenges, strong organizational skills and the ability to stay calm under pressure are essential. Collaborating closely with box office staff, ushers, and marketing teams can help streamline communication and problem-solving. Regular training and well-documented procedures also contribute to more efficient operations and better customer satisfaction.

What are Audience Services Managers?

Audience Services Managers are professionals responsible for overseeing the customer service and front-of-house operations in venues such as theaters, concert halls, or event spaces. They ensure patrons have a positive experience by managing ticketing, resolving customer issues, supervising staff, and maintaining a welcoming environment. Their role often includes coordinating with other departments to guarantee smooth event operations and implementing policies that enhance audience satisfaction.

What is the difference between Audience Services Manager vs Audience Engagement Coordinator?

AspectAudience Services ManagerAudience Engagement Coordinator
CredentialsBachelor's degree in marketing, communications, or related field; experience in audience managementBachelor's degree; experience in event planning or community outreach
Work EnvironmentTypically in theaters, museums, or entertainment venues overseeing audience servicesOften in marketing or outreach teams, focusing on community engagement
Employer & IndustryArts, entertainment, cultural institutionsNonprofits, arts organizations, event companies
Search & Comparison IntentUnderstanding roles in audience management and servicesFocusing on audience engagement and outreach strategies

The Audience Services Manager primarily oversees audience experience, ticketing, and customer service in cultural venues. The Audience Engagement Coordinator focuses on community outreach and building audience relationships. While both roles involve working with audiences, the manager handles operational aspects, whereas the coordinator emphasizes engagement strategies.

How do you become a stage crew?

To become a stage crew member, you typically gain experience through entry-level positions or apprenticeships in theater, concerts, or live events. Skills in set construction, lighting, sound, and safety procedures are important, and some roles may require knowledge of tools or certifications like OSHA training. Gaining hands-on experience and demonstrating reliability are key steps in advancing in stage crew roles.

What are the key skills and qualifications needed to thrive as an Audience Services Manager, and why are they important?

To thrive as an Audience Services Manager, you need strong customer service skills, experience in event operations, and often a degree in arts administration or a related field. Familiarity with ticketing software, CRM systems, and venue management tools is typically required. Exceptional communication, leadership, and problem-solving abilities help you engage patrons and manage staff effectively. These skills ensure smooth event experiences, high customer satisfaction, and efficient audience management.
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What cities are hiring for Audience Services Manager jobs? Cities with the most Audience Services Manager job openings:
What states have the most Audience Services Manager jobs? States with the most job openings for Audience Services Manager jobs include:
What job categories do people searching Audience Services Manager jobs look for? The top searched job categories for Audience Services Manager jobs are:
Audience Services Manager jobs near you
Infographic showing various Audience Services Manager job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 66% In-person, 17% Hybrid, and 17% Remote job distribution, with an average salary of $71,527 per year, or $34.4 per hour.
Audience Services Manager

Audience Services Manager

TheatreSquared

Fayetteville, AR • On-site

$48K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

POSITION SUMMARY
TheatreSquared seeks an Audience Services Manager to support the organization's patron relationship management, audience data systems, marketing technology platforms, and box office operations. Reporting to the Director of Marketing & Communications, this position serves as a key resource for TheatreSquared's patron data and customer relationship systems while overseeing audience services operations through the Box Office Supervisor.
This role sits at the intersection of marketing, ticketing, analytics, and patron engagement. The Audience Services Manager plays an important role in helping TheatreSquared better understand, serve, and grow its audience while ensuring a positive patron experience across all points of contact.
KEY RESPONSIBILITIES
  • CRM & Patron Data Management: Manage the day-to-day administration of Tessitura, including patron data integrity, reporting, segmentation, list management, and audience analytics.
  • Email Marketing & Automation: Support and manage email marketing platforms and automation workflows, including subscription campaigns, patron journeys, transactional communications, and audience retention efforts.
  • Analytics & Reporting: Prepare and maintain reporting tools and dashboards that provide actionable insights regarding patron behavior, ticket sales, campaign performance, and audience engagement.
  • Cross-Departmental Collaboration: Serve as a resource for audience and patron data across departments, supporting the work of Marketing, Development, Education, Community Engagement, and organizational leadership.
  • Website & Digital Content: Maintain patron-facing website content, monitor digital performance metrics, and support ongoing optimization of TheatreSquared's online presence.
  • Audience Services Leadership: Supervise the Box Office Supervisor and support the continued development of front-line audience services staff and operations.
  • Patron Experience & Operations: Maintain a strong working knowledge of ticketing operations, patron services, group sales, comp management, and patron issue resolution to support audience services operations and ensure excellent customer service.
  • Continuous Improvement: Identify opportunities to improve patron engagement, customer service processes, reporting procedures, and marketing technology systems through thoughtful planning and implementation.

QUALIFICATIONS
  • Three to five years of experience in CRM management, audience services, marketing technology, ticketing operations, or a related field, preferably within a nonprofit, performing arts, live events, or membership-based organization. Tessitura experience is strongly preferred, though experience with comparable platforms will be considered.
  • Demonstrated experience with email marketing platforms, automation workflows, audience segmentation, and customer engagement strategies.
  • Strong analytical and reporting skills with the ability to translate data into practical recommendations and business decisions.
  • Experience supervising staff, leading teams, or providing day-to-day operational leadership.
  • Excellent interpersonal, communication, and organizational skills, with the ability to collaborate effectively across departments and engage with patrons and stakeholders.
  • Strong attention to detail, problem-solving abilities, and the ability to manage multiple priorities in a dynamic environment.
  • A genuine passion for live, professional theatre and a commitment to TheatreSquared's mission.

COMPENSATION & BENEFITS
Compensation is commensurate with experience. This is a full-time, exempt position, with a salary range of $48,000 to $50,000 annually.
Full-time benefits include health, vision, and dental insurance, paid time off, paid parental leave, professional development support, employer-sponsored short-term disability, employer-sponsored term life insurance, and a voluntary 401(k) plan.

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