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Patron Services Associate Jobs (NOW HIRING)

MCT, Inc.

Patron Services Associate

Missoula, MT · On-site

Job Summary The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors. Essential Responsibilities of the Position Patron ...

MCT, Inc.

Patron Services Associate

Missoula, MT · On-site

$15/hr

Job Summary The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors. Essential Responsibilities of the Position Patron ...

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Patron Services Associate information

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$10

$22

$40

How much do patron services associate jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for patron services associate in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What is the job description of a patron?

A Patron Services Associate is responsible for assisting patrons with their needs, providing information about programs and services, handling ticketing or registration, and ensuring a positive experience. They often work in customer service environments such as theaters, museums, or libraries, and may use computer systems or ticketing software as part of their duties.

What is a patron attendant?

A patron attendant is a staff member who assists visitors or customers at a venue such as a museum, theater, or library. They help with ticketing, provide information, ensure safety, and support a positive experience for patrons. Strong communication skills and customer service experience are often required for this role.

What are Patron Services Associates?

Patron Services Associates are customer service professionals who work in venues such as theaters, museums, or cultural centers. They assist guests with ticket purchases, provide information about events, and help resolve any issues patrons may encounter during their visit. Their responsibilities often include greeting visitors, managing will-call and box office operations, and ensuring a positive overall experience for attendees. Patron Services Associates play a key role in front-of-house operations and are essential to maintaining high standards of guest satisfaction.

What are some common challenges faced by Patron Services Associates, and how are they typically addressed?

Patron Services Associates often encounter challenges such as managing high volumes of customer inquiries during peak hours, addressing last-minute ticketing issues, and ensuring a positive experience for all guests, even in stressful situations. To address these challenges, associates are trained in conflict resolution, efficient problem-solving, and effective communication. Team collaboration and clear protocols also help ensure smooth operations and provide support when unexpected situations arise.

What are the key skills and qualifications needed to thrive as a Patron Services Associate, and why are they important?

To thrive as a Patron Services Associate, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale systems, and event management platforms is often required. Excellent communication, problem-solving, and teamwork skills help you create a positive experience for patrons and resolve issues efficiently. These skills and qualities are vital for ensuring smooth operations, customer satisfaction, and the overall success of events or venues.

What is the difference between Patron Services Associate vs Front Desk Clerk?

AspectPatron Services AssociateFront Desk Clerk
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentLibraries, museums, theatersHotels, offices, healthcare facilities
Employer & IndustryPublic venues, cultural institutionsHospitality, service industry
Common Search & ComparisonYesYes

The Patron Services Associate and Front Desk Clerk roles share similarities in customer service requirements and work environments, often involving direct interaction with the public. However, Patron Services Associates typically work in cultural or public venues like museums or theaters, focusing on visitor assistance, while Front Desk Clerks are more common in hospitality settings such as hotels, handling guest check-ins and inquiries.

What does patron service mean?

Patron service in a Patron Services Associate role refers to assisting and engaging with visitors or customers, ensuring they have a positive experience. It involves providing information, resolving issues, and maintaining a welcoming environment, often using communication and customer service skills. The role may also include handling ticketing, memberships, or program inquiries.

What is a patron services associate?

A patron services associate is responsible for assisting visitors or customers at a venue, such as a library, theater, or museum. They handle ticketing, provide information, address inquiries, and ensure a positive experience for patrons, often using customer service skills and point-of-sale systems.
More about Patron Services Associate jobs
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What are the most commonly searched types of Patron Services jobs? The most popular types of Patron Services jobs are:
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What job categories do people searching Patron Services Associate jobs look for? The top searched job categories for Patron Services Associate jobs are:
Patron Services Associate jobs near you
Infographic showing various Patron Services Associate job openings in the United States as of June 2026, with employment types broken down into 17% Full Time, and 83% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,598 per year, or $22.4 per hour.
Patron Services Associate

Patron Services Associate

MCT, Inc.

Missoula, MT • On-site

Part-time

PTO

Posted 6 days ago

Job description

Salary: 15.00

Missoula Children's Theatre is hiring a part time Patron Services Associate to join our team.


Job Summary


The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors.

Essential Responsibilities of the Position


Patron Services

  • Provide excellent support to patrons, donors, volunteers, and guests.
  • Use the ticketing database (Patron Manager) to allocate seating and process orders.
  • Manage cash drawers, including credit card & other transactions.
  • Maintain all regularly scheduled ticketing, sales, and promotions tracking reports.
  • Assist Front of House as needed during performances.
  • Assist in creating upcoming sales campaigns.
  • Assist with reconciling financial reports and ticketing transactions with the operations staff.
  • Ensure that accurate ticketing information and box office policies are communicated correctly to patrons, guests, and visitors.
  • Input data and maintain accurate files on ticketing database.
  • Assist with supervision of volunteers as needed.
  • Assist in maintaining organization and physical appearance of box office, lobby, & concessions areas
  • Assist with merchandise and inventory.
  • Greet visitors and ensure that they follow sign-in procedures.
  • Answer incoming calls and transfer them to the appropriate recipients.
  • Assist with program registration as needed.


Marketing and Communications

  • Assist with the creation and scheduling of social media posts across platforms (Facebook, Instagram, etc.), including event reminders, behind-the-scenes content, and patron highlights.
  • Capture photos and video content during performances, rehearsals, or special events for marketing use.
  • Support the marketing team in organizing and maintaining a content calendar.
  • Help design basic graphics or captions for email and social content using templates provided by the marketing team.
  • Update show information and events on the MCT website and community calendars.
  • Maintain customer contact records in the CRM (Patron Manager), including patron notes, email list tagging, and accurate data entry.
  • Collect email signups and support the distribution of e-newsletters or targeted campaigns.
  • Report trends or questions from patrons that could inform future promotions or marketing decisions.
  • Coordinate marketing collateral distribution (posters, flyers) to local businesses and community boards.
  • Provide on-site support during marketing events, press tours, or community appearances as needed.
  • Assist with digital ad campaigns, including tracking performance, gathering assets, and updating copy as directed.


Minimum Qualifications


  • Friendly, helpful personality and willingness to work as part of a team
  • Customer Service experience
  • Excellent interpersonal, written and oral communication skills.
  • Excellent computer skills

Desired Qualifications


  • Knowledge and/or interest of theater
  • Experience working in ticketing software, specifically Patron Manager
  • Experience working within streaming platform software e.g. ShowTix4U

Physical Requirements


  • May be sitting at a desk for periods of time that could exceed 4 hours with intermittent breaks as needed
  • May be requested to lift as much as 25 pounds.
  • May be requested to drive a company vehicle.


Equipment Used

  • Computer, telephone, copier, printer, fax machine, paper cutter, step ladder.


Schedule


This position is scheduled 20 hours per week. During our community show season, the schedule varies including days, evening and weekends. During off show weeks, the schedule is Mon-Fri from 12pm to 5pm


Benefits Available


  • Paid time off
  • Sick leave
  • Holiday pay
  • Employee discounts


Please complete the application with required materials. No phone calls please.