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Patron Services Associate Jobs in Delaware (NOW HIRING)

Troon

Banquet Server

Newark, DE

$14.25 - $17.75/hr

... hospitality and guest service. As a Banquet Server, you will play a key role in delivering ... At Troon , we believe our Associates are our greatest strength and competitive advantage. Whether ...

Troon Golf

Banquet Server

Newark, DE · On-site

$14.25 - $17.75/hr

... hospitality and guest service. As a Banquet Server, you will play a key role in delivering ... At Troon , we believe our Associates are our greatest strength and competitive advantage. Whether ...

Troon

Food and Beverage Supervisor

Bethany Beach, DE

$21/hr

... service. At Troon, we believe our associates are our greatest strength and competitive advantage ... and our patrons safe, so you can focus on customer experience, camaraderie, and dining room ...

All JobsPatron Services Associate JobsPatron Services Associate Jobs in Delaware

Patron Services Associate information

What is the job description of a patron?

A Patron Services Associate is responsible for assisting patrons with their needs, providing information about programs and services, handling ticketing or registration, and ensuring a positive experience. They often work in customer service environments such as theaters, museums, or libraries, and may use computer systems or ticketing software as part of their duties.

What is a patron attendant?

A patron attendant is a staff member who assists visitors or customers at a venue such as a museum, theater, or library. They help with ticketing, provide information, ensure safety, and support a positive experience for patrons. Strong communication skills and customer service experience are often required for this role.

What are Patron Services Associates?

Patron Services Associates are customer service professionals who work in venues such as theaters, museums, or cultural centers. They assist guests with ticket purchases, provide information about events, and help resolve any issues patrons may encounter during their visit. Their responsibilities often include greeting visitors, managing will-call and box office operations, and ensuring a positive overall experience for attendees. Patron Services Associates play a key role in front-of-house operations and are essential to maintaining high standards of guest satisfaction.

What are some common challenges faced by Patron Services Associates, and how are they typically addressed?

Patron Services Associates often encounter challenges such as managing high volumes of customer inquiries during peak hours, addressing last-minute ticketing issues, and ensuring a positive experience for all guests, even in stressful situations. To address these challenges, associates are trained in conflict resolution, efficient problem-solving, and effective communication. Team collaboration and clear protocols also help ensure smooth operations and provide support when unexpected situations arise.

What are the key skills and qualifications needed to thrive as a Patron Services Associate, and why are they important?

To thrive as a Patron Services Associate, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale systems, and event management platforms is often required. Excellent communication, problem-solving, and teamwork skills help you create a positive experience for patrons and resolve issues efficiently. These skills and qualities are vital for ensuring smooth operations, customer satisfaction, and the overall success of events or venues.

What is the difference between Patron Services Associate vs Front Desk Clerk?

AspectPatron Services AssociateFront Desk Clerk
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentLibraries, museums, theatersHotels, offices, healthcare facilities
Employer & IndustryPublic venues, cultural institutionsHospitality, service industry
Common Search & ComparisonYesYes

The Patron Services Associate and Front Desk Clerk roles share similarities in customer service requirements and work environments, often involving direct interaction with the public. However, Patron Services Associates typically work in cultural or public venues like museums or theaters, focusing on visitor assistance, while Front Desk Clerks are more common in hospitality settings such as hotels, handling guest check-ins and inquiries.

What does patron service mean?

Patron service in a Patron Services Associate role refers to assisting and engaging with visitors or customers, ensuring they have a positive experience. It involves providing information, resolving issues, and maintaining a welcoming environment, often using communication and customer service skills. The role may also include handling ticketing, memberships, or program inquiries.

What is a patron services associate?

A patron services associate is responsible for assisting visitors or customers at a venue, such as a library, theater, or museum. They handle ticketing, provide information, address inquiries, and ensure a positive experience for patrons, often using customer service skills and point-of-sale systems.
What are popular job titles related to Patron Services Associate jobs in Delaware? For Patron Services Associate jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Patron Services Associate jobs in Delaware look for? The top searched job categories for Patron Services Associate jobs in Delaware are:
What cities in Delaware are hiring for Patron Services Associate jobs? Cities in Delaware with the most Patron Services Associate job openings:
Patron Services Associate jobs near you

Aquatic Specialist - Lifeguard

Boys and Girls Clubs of Delaware

Newark, DE • On-site

$15 - $17/hr

Part-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

About Us
For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation.
Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision. Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.
Position Summary
Under the supervision of the Aquatics Director, lifeguards are responsible for ensuring the safety of the
patrons and members at their assigned club/aquatics facility by preventing and responding to emergencies.
Essential Functions:
  • Cooperate with other staff in implementing aquatics programs and activities with other Club programs and activities, as well as in meeting programmatic objectives and outcomes established for the Club.
  • Treat pool with the appropriate concentration of chemicals on a regular basis
  • Monitor pool-related activities closely throughout shift and identify safety issues
  • Direct all swimmers out of the pool in hazardous conditions and report any unsafe conditions to your manager
  • Maintain a clean and safe environment in and around pool area
  • Consistently incorporate "high yield learning activities" in all aquatics youth programs.
  • Assist or take charge in crisis or emergency situations per established BGCDE and Ellis & Associates' policies and guidelines.
  • Directly supervise children and youth within guidelines established by Boys & Girls Clubs of Delaware and the Aquatics Director.
  • Assist in the guidance and discipline of Club members and other patrons in your area of responsibility.
  • Complete and submit reports, and perform other administrative tasks as needed or directed.
  • Contribute toward development of a positive identity and strong presence for the Boys & Girls Clubs in the community.
  • Must complete the required in-service trainings and pass regular VAT (Visual Awareness Training) drills.

ENVIRONMENTAL AND WORKING CONDITIONS:
  • For the most part, environmental and working conditions are indoors; various meeting locations in and out of the Club; local and occasional statewide travel required; occasional outdoor events and other activities.
  • This position does require you to work in an area where chemicals are present.
  • The indoor conditions that you will be working in will contain chlorine vapors and some areas contain high pressure CO2 storage. The average air temperature is 86 degrees and the water temperature is on average 84 degrees
  • Employees are subject to transfer from one department to another and from one club/school site to another as the needs of the organization change.

Minimum Qualifications:
  • Must be at least 18 years of age.
  • Demonstrated ability to handle emergency situations, general knowledge of First Aid/CPR/AED, First Aid Rescue Breathing and handling of a spinal injury. If not certified must be willing to become certified before the start date, and must have general knowledge of pools and lifeguarding.
  • Must be a certified Ellis and Associates Lifeguard and Basic Leadership certified, or willing and able to become certified in these areas.
  • A minimum of one year lifeguard experience or pool operations is preferred.
  • Must possess a current Jeff Ellis Lifeguarding Certification.
  • Must be certified in CPR, First Aid Rescue Breathing and the handling of a spinal injury.

Physical Requirements:
  • Maintain a high energy level.
  • Ability to provide rescue assistance to any patron in distress
  • Must be able to swim 100 yards without stopping
  • Must be able to tread water without using hands for 1 minute
  • Must be able to retrieve a ten pound brick from the deep end of the pool
  • Must be able to operate all emergency medical and lifesaving equipment
  • Regularly speak clearly and hear spoken word

Work Hours-
PT Employee Benefits Incentives:
Medical Benefits- Part-time employees who meet the following criteria are eligible for benefits per Affordable Care Act (ACA) Guidelines:
1 (one) year of service averaging 30 hours per week.
Vision & Dental
1 (one) year of service averaging 25 hours per week.
  • Paid Time Off
  • Tickets at Work - Entertainment Events Ticket Discounts!
  • Employee Assistance Program

Note: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Boys & Girls Clubs of Delaware is an Equal Opportunity Employer. Boys & Girls Clubs of Delaware does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Pay Range: $15 - $17 per hour

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