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Patron Services Associate Jobs in Iowa (NOW HIRING)

City of Marion

PT Patron Services Staff

Marion, IA · On-site

$15.57/hr

Patron Services Manager Pay Grade: N/A Location: Marion Public Library Overtime Status: Hourly ... High school diploma or equivalent required, associate or bachelor's degree from an accredited ...

City of Marion, Iowa

PT Patron Services Staff

Marion, IA · On-site

$15.57/hr

Patron Services Manager Pay Grade: N/A Location: Marion Public Library Overtime Status: Hourly ... High school diploma or equivalent required, associate or bachelor's degree from an accredited ...

City of Marion

PT Patron Services Staff

Marion, IA · On-site

Patron Services Manager Pay Grade: N/A Location: Marion Public Library Overtime Status: Hourly ... High school diploma or equivalent required, associate or bachelor's degree from an accredited ...

City of Marion

PT Patron Services Staff

Marion, IA · On-site

$15.57/hr

Patron Services Manager Pay Grade: N/A Location: Marion Public Library Overtime Status: Hourly ... High school diploma or equivalent required, associate or bachelor's degree from an accredited ...

City of Grimes

Part-Time Library Associate I

Grimes, IA · On-site

Library Associate Library Associates help patrons use library services, technology, and facilities and perform a variety of circulation, administrative, technical, and other tasks under the direction ...

University of Iowa

Collections Care Associate

Iowa City, IA · On-site

$17 - $23.50/hr

... and Services • Perform materials processing workflows: prepare materials for patron use ... The hiring salary range for this Senior Library Associate position is $45,500 - $52,000 based on ...

University of Iowa

Collections Care Associate

Iowa City, IA · On-site

$17 - $23.50/hr

... Services Perform materials processing workflows: prepare materials for patron use, including ... The hiring salary range for this Senior Library Associate position is $45,500 - $52,000 based on ...

OSNI Ponca LLC

Sales Associate

Carter Lake, IA · On-site

$15 - $22.80/hr

The Sales Associate at our smoke shop provides exceptional customer service by assisting guests ... Verify the ID of any patron under the age of (thirty) 30 years before any tobacco sale. * Provide ...

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Patron Services Associate information

What is a patron services associate?

Patron Services Associates are customer service professionals who work in venues such as theaters, museums, or cultural centers. They assist guests with ticket purchases, provide information about events, and help resolve any issues patrons may encounter during their visit. Their responsibilities often include greeting visitors, managing will-call and box office operations, and ensuring a positive overall experience for attendees. Patron Services Associates play a key role in front-of-house operations and are essential to maintaining high standards of guest satisfaction.

What are the key skills and qualifications needed to thrive as a patron services associate?

To thrive as a Patron Services Associate, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale systems, and event management platforms is often required. Excellent communication, problem-solving, and teamwork skills help you create a positive experience for patrons and resolve issues efficiently. These skills and qualities are vital for ensuring smooth operations, customer satisfaction, and the overall success of events or venues.

What are some common challenges faced by patron services associates, and how are they typically addressed?

Patron Services Associates often encounter challenges such as managing high volumes of customer inquiries during peak hours, addressing last-minute ticketing issues, and ensuring a positive experience for all guests, even in stressful situations. To address these challenges, associates are trained in conflict resolution, efficient problem-solving, and effective communication. Team collaboration and clear protocols also help ensure smooth operations and provide support when unexpected situations arise.

What is the difference between Patron Services Associate vs Front Desk Clerk?

AspectPatron Services AssociateFront Desk Clerk
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentLibraries, museums, theatersHotels, offices, healthcare facilities
Employer & IndustryPublic venues, cultural institutionsHospitality, service industry
Common Search & ComparisonYesYes

The Patron Services Associate and Front Desk Clerk roles share similarities in customer service requirements and work environments, often involving direct interaction with the public. However, Patron Services Associates typically work in cultural or public venues like museums or theaters, focusing on visitor assistance, while Front Desk Clerks are more common in hospitality settings such as hotels, handling guest check-ins and inquiries.

What are the most commonly searched types of Patron Services jobs in Iowa?

The most popular types of Patron Services jobs in Iowa are:

What are popular job titles related to Patron Services Associate jobs in Iowa?

For Patron Services Associate jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patron Services Associate jobs in Iowa look for?

The top searched job categories for Patron Services Associate jobs in Iowa are:

What cities in Iowa are hiring for Patron Services Associate jobs?

Cities in Iowa with the most Patron Services Associate job openings:

Patron Services Associate jobs near you

PT Patron Services Staff

City of Marion

Marion, IA • On-site

$15.57/hr

Part-time

Re-posted yesterday

Job description

Posting Open Until Filled.
JOB INFORMATION
Job Title: Patron Services Support Staff
Civil Service: No
Department: Library
Bargaining Unit: Non-Bargaining
Reports to Position: Patron Services Manager
Pay Grade: N/A
Location: Marion Public Library
Overtime Status: Hourly - Paid Overtime
FLSA Status: Non-Exempt
JOB SUMMARY
This is a part-time, paraprofessional public customer service position that requires knowledge of professional practice and independent judgement in its application, as well as the application of prescribed procedures and methods. This position will require regular performance of routine, general library tasks. This position assists the library's diverse patron population at the full range of public service desks throughout the library. Scheduled hours may vary weekly up to a maximum of 30 hours per week, including weekend and evening shifts. This position will report to the Patron Services Manager and works under the supervision of the Patron Services Leads.
ESSENTIAL JOB DUTIES/WORK PERFORMED
The primary responsibility of this position is to serve patrons at the Information (Circulation) and other public desks, including the Reference Desk, Technology Desk, the Children's Desk, Teen Desk, and the Drive-Up Window. There may be opportunities for occasional shifts on the library's Bookmobile.
Desk duties include but are not limited to the following activities:
  • Identifying and retrieving collection and account information needed by patrons.
  • Assisting patrons with access to the library's physical and digital collections.
  • Conducting patrons record queries, placing holds, facilitating materials transfer between network libraries, and assisting patrons with placing ILL requests.
  • Creating new patron accounts.
  • Mediating and resolving patron disputes, complaints, and inquiries related to library policies and procedures.
  • Facilitating patron access to library technologies, and online services including troubleshooting printers, copiers, computers, and online resources.
  • Provide Readers' Advisory.
  • Processing, sorting, and routing library materials.
  • Handling cash register transactions and resolving patron charges.
  • Upholding library policies in all areas of the library.

Other responsibilities and tasks include:
  • Providing top customer services and assistance to patrons of all ages in the use of all library services.
  • Working effectively and collaboratively as part of a busy team of part-time staff.
  • Internal and external continuing professional development activities.
  • Participating in library staff meetings and training sessions.
  • Contributing to the general upkeep of the library and minor cleaning duties as required.
  • Off-desk activities as assigned, including assigned projects and task to support library services and enhance the patron experience.

REQUIRED KNOWLEDGE AND SKILLS
  • Strong customer service skills.
  • Ability to respond to a diverse range of patron needs.
  • Act with integrity, professionalism and respect.
  • Display empathy, patience, flexibility, and curiosity.
  • Communicate clearly and appropriately with patrons and peers.
  • Possess knowledge of professionally curated print, digital, and online resources and information retrieval.
  • Ability to conduct reference interviews to determine patron's information and/or other needs.
  • Familiarity with fiction and non-fiction books, media, and resources and popular culture references.
  • Able to use and explain standard office software, web browsers and apps.
  • Familiar with computers, printers and copiers, and personal mobile devices (e.g. e-readers, tablets, smart phones, etc.).
  • Able to work with minimal supervision, including reflecting on own performance and being self-motivated to improve.

ESSENTIAL FUNCTIONS & PHYSCIAL ABILITIES
  • Ability to sit or stand for long periods of time as well as bend, stoop, reach, stand, push, pull as required.
  • Physical agility, strength and dexterity necessary for handling library materials, including but not limited to retrieving, shelving, lifting, and moving library materials.
  • Ability to lift up to 35 pounds.
  • Ability to use a keyboard, mouse and touchpad.
  • Interpersonal skills and cognitive flexibility to interface with a variety of internal and external customers in diverse, sometimes high-stress situations.
  • Executive functioning skills appropriate for a busy, fast-paced environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
QUALIFICATIONS
  • High school diploma or equivalent required, associate or bachelor's degree from an accredited college preferred.
  • Basic computer skills and familiarity with internet information retrieval are required.
  • Public library experience is preferred.
  • Possess Iowa State Library Accreditation or able to obtain within one (1) year of hire date.
  • Valid Iowa Driver's License, or the ability to obtain within 30 days of hire.

WORKING CONDITIONS
  • Works in an office environment.
  • Hours may flex upon demand of the workload. Evening and weekend work is required.
  • Sitting and standing may vary based on diverse patron population and workload.
  • The Marion Public Library is a busy, customer focused library with a high amount of use by patrons of all ages. Patrons have high expectations regarding the quality and efficiency of library services.
  • Regularly works with and has access to patron records that are confidential according to the Code of Iowa.

REQUIRED BACKGROUND CHECKS
  • Sex Offender Registry Check
  • Criminal Background Checks
  • Driving Record Check

Apply