Posting Details
Position Information
Fiscal Year
2024-2025
Position Title
Patient Manager, School of Dental Medicine
Posting Category
Staff
Department
Clinic Operations
Posting Number
U250047
Posting Link
https://www.ubjobs.buffalo.edu/postings/57526
Employer
UB Foundation Activities
Appointment Term
Position Type
Posting Detail Information
Position Summary
The
School of Dental Medicine at the University at Buffalo is seeking applications for a
Patient Manager. This position will report to the Patient Manager Lead.
Job responsibilities include:
- Manage / Schedule patients for students.
- Schedule follow-up patient appts (as determined by faculty & assigned student).
- Maintain and understand faculty clinic coverage.
- Provide patient education.
- Coordinate schedule changes with students, clinical staff and clinic faculty.
- Manage forms, referrals, screening, cancellations and reschedules as needed.
- Create new patient records.
- Verify payments and prior authorization approval before appts are scheduled.
- Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
- Assign new patient screening and dental assisting to students for credit.
- Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
- CPE Scheduling for endo (CPE10), ODS (CPE6).
- Assign recall patients to students on recall rotation.
- Assist with the scanning in of documentation in the EMR.
- Block and modify student schedules for approved time off.
- Schedule for predoc endo screening and predoc endo including external referrals.
- Create patient charts and verify insurance as needed.
- Attend scheduled meetings 4-5 times each semester.
- Schedule recall appointments.
- Perform other tasks assigned by clinical operational leadership as needed.
Work Hours:
Monday - Friday 8:30 a.m. - 5:00 p.m.
Learn more:
- Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
- Being a part of the University at Buffalo community.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- High school diploma
- One year of relevant experience
Preferred Qualifications
- Associates degree or higher
- Three years of experience
- Dental office experience
- Strong written and verbal communication skills
- Strong attention to detail
- Prior role with patient/customer facing interaction
- Excellent communication skills, experience working with diverse populations, and attention to detail
- Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent
Physical Demands
Driving Requirements
This position does not drive a university owned vehicle
Salary Range
$38,000 - $45,000
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
Job Type
Full-Time
Campus
South Campus
Posting Alerts
Special Instructions Summary
Is a background check required for this posting?
Yes
Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name
Bernadette Dudziak
Contact's Pronouns
Contact's Title
Patient Manager Supervisor
Contact's Email
bdudziak@buffalo.edu
Contact's Phone
716-829-6288
Posting Dates
Posted
06/13/2025
Deadline for Applicants
Open Until Filled
Date to be filled
References
Number of References Required
3
Reference Cutoff Date
Instructions to Applicant