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Patient Financial Services Manager Jobs in Puerto Rico

Grupo Triple-S

Patient Service Clerk

Caguas, PR · On-site

Anticipate customer needs and channel them with management so that action and/or anticipatory ... Guides the patient about the services provided by the clinic, the billing process for medical plans ...

New

Deca Analytics

Financial Associate

San Juan, PR · On-site

$60 - $80/hr

Experience * 2-5 years of experience in credit operations, project management, fund administration, or compliance role within financial services. * Demonstrated experience managing documentation ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Reporting to the Patient Services Manager, this role ensures that inbound and outbound communications are executed accurately, efficiently, professionally, and in accordance with established service ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Reporting to the Patient Services Manager, this role ensures that inbound and outbound communications are executed accurately, efficiently, professionally, and in accordance with established service ...

VIP Medical Group

Patient Care Representative

Guaynabo, PR · On-site

$17 - $21/hr

Learning and providing information regarding our services * Managing text messages * Managing emails * Scheduling and/or rescheduling patient appointments * Confirming patient appointments

AMRESCO

Technical Services Supervisor

Manati, PR · On-site

$98K - $98K/yr

Service Operations Management Plan and coordinate daily service operations including calibration ... It brings new patient treatments and therapies to market, giving a cancer survivor the chance to ...

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Patient Financial Services Manager information

What does a patient financial services manager do?

A Patient Financial Services Manager oversees the billing, collections, and financial counseling operations within a healthcare facility. Their responsibilities include managing staff, ensuring compliance with healthcare regulations, resolving patient billing issues, and optimizing reimbursement processes. They work to improve the financial experience for patients by providing clear communication about costs and payment options. Additionally, they often collaborate with other departments to streamline workflows and enhance overall revenue cycle performance.

What does a patient financial services manager do?

As a patient financial services manager, your duties are to supervise the daily operations of a clinic or hospital’s billing and payment services as well as to develop long-term strategies for growth and financial stability. You typically supervise other payment and billing specialists, who are responsible for collecting payments, filing insurance reimbursement paperwork, and managing the accounts receivable. You maintain communication with the registration office to ensure they collect the proper billing information when they register new patients. In addition to billing responsibilities, you also forecast future revenue for the hospital or facility and present your assessments to other executives.

What are the key skills and qualifications needed to thrive as a patient financial services manager, and why are they important?

To thrive as a Patient Financial Services Manager, you need expertise in healthcare billing, revenue cycle management, and a solid understanding of insurance regulations, usually supported by a bachelor’s degree in finance, business, or healthcare administration. Familiarity with medical billing software, electronic health records (EHR) systems, and compliance certifications like HFMA or CRCR are typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and resolve patient billing issues. These competencies ensure accurate financial operations, regulatory compliance, and positive patient experiences within healthcare organizations.

What are some of the key challenges faced by patient financial services managers in coordinating with clinical and administrative teams?

Patient Financial Services Managers often encounter challenges in bridging communication between clinical staff, administrative teams, and billing departments. They must ensure accurate patient data flow, timely insurance verification, and prompt resolution of billing discrepancies, all while maintaining compliance with healthcare regulations. Balancing these responsibilities requires strong organizational skills and the ability to foster collaboration across departments to optimize the patient billing experience and financial performance. Proactive communication and ongoing staff training are essential to overcoming these challenges.

What is the difference between Patient Financial Services Manager vs Patient Accounts Coordinator?

AspectPatient Financial Services ManagerPatient Accounts Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Specialist (CRCS) are commonOften requires a high school diploma or associate degree; certifications are less common
Work EnvironmentSupervises billing, collections, and financial counseling teams in hospitals or clinicsHandles patient account inquiries, billing issues, and payment processing in healthcare settings
Employer & Industry UsageUsed in hospitals, healthcare systems, and clinics for financial management rolesFound in similar healthcare environments, focusing on patient account operations

The Patient Financial Services Manager oversees the entire financial services team, focusing on billing, collections, and financial counseling, while the Patient Accounts Coordinator handles day-to-day patient account activities. Both roles are essential in healthcare finance but differ in scope and responsibilities.

More about Patient Financial Services Manager jobs

What are the most commonly searched types of Patient Financial Services jobs in Puerto Rico?

The most popular types of Patient Financial Services jobs in Puerto Rico are:

What job categories do people searching Patient Financial Services Manager jobs in Puerto Rico look for?

The top searched job categories for Patient Financial Services Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Patient Financial Services Manager jobs?

Cities in Puerto Rico with the most Patient Financial Services Manager job openings:

What are popular job titles related to Patient Financial Services Manager jobs in PR?

For Patient Financial Services Manager jobs in PR, the most frequently searched job titles are:

Patient Financial Services Manager jobs near you

Associate, Sales and Mortgage Expert (SAME)

Oriental Financial Services LLC

Bayamon, PR • On-site

$12.50 - $17/hr

Full-time

Re-posted 2 hours ago

Job description

The Associate, Sales and Mortgage Expert (SAME) provides a superior customer experience to new and existing clients, promote Oriental Mortgage products and will be responsible for production and quality and cross-selling of a wide variety of integrated solutions and financial services. The position works on site based in Bayamón, PR.
WHO WE WANT:
  • Effective multitaskers who enjoy working in a fast-paced environment and can provide superior consulting and financial advisory to prospective clients.
  • Continuous learners excited to seek personal and professional growth in areas related to Retail Sales & Mortgage Production.
  • Collaborators who achieve great outcomes and cultivate teamwork through relationships.
  • Focused achievers or go-getters who succeed through hard work and consistent follow-through.
  • Project and process mindset with detail-oriented skills, whose clarity and concentration help them manage timelines for optimum productivity, efficiency and quality.

WHAT WILL YOU DO:
  • Use consultative selling to present integrated alternatives to clients, based on a mix of Oriental's products and services, such as certificates of deposits, checking and savings accounts, IRAs & DGI accounts, mortgage loans, consumer loans, credit cards and others.
  • Develops and manages profitable relationships with clients, creates customer rapport, profile and moves prospects down the sales funnel to convert from leads to customers.
  • Processes a variety of transactional activities to meet and exceed customer needs.
  • Strict compliance with the Bank's "Know Your Customer" and Anti Money Laundering" procedures.
  • Actively solicits business from prospect, clients, Real Estate Brokers, developers, builders and individual prospects to offer the following products: the F.H.A. Loans, Conventional Loans (Conforming, Non-Conforming/Jumbos), Second Mortgages, Mortgage-backed personal loans, Farmers' Home Loans and any other product that may be added. Informs to prospective loan clients of the financial institution's underwriting guidelines and applicable government regulations.
  • Interview prospective clients and completes each loan application and all pre-processing functions in a timely manner.
  • Continuously focused on developing new business relationships while retaining and expanding existing relationships with new financial services solutions.
  • Follows up after the initial sales encounter and existing customers to develop professional relationships; solicit new business.
  • Evaluates customer needs and refers them to the appropriate financial services representative or retail channel for investment, commercial and trust services, among others.
  • Contribute to the branch's sales and services goals' achievement by supporting teamwork initiatives.
  • Coordinate client services and liaise for all retirement plans administrative services between Trust Operations and Oriental Pension Consultants and other service providers. Participates in educational programs designed as continued education within Oriental Mortgage and Oriental Financial Group.
  • Other duties may be assigned.

WHAT YOU NEED:
  • Bachelor's degree in Business, Finance, Marketing or related fields required.
  • Two (2) years of experience in retail, sales, operations or customer service required.
  • Equivalent combination of education and experience required will be considered.
  • Superb consulting skills and working knowledge of sales process/ cycle and tactics highly preferred.
  • Customer-service oriented, results-driven, highly motivated, self-starter who possesses a strong work ethic and the desire to help others plan for and protect their financial futures.
  • Strong collaboration and teamwork with excellent interpersonal and communication skills.
  • Ability to meet deadlines, attain sales quotas / targets, manage multiple priorities.
  • Skilled and able to build rapport with new and prospective customers and colleagues.
  • Fully bilingual - English and Spanish (verbal and written)
  • Computer savvy including MS Office (Word, Excel, Power Point, Outlook) required. Knowledge of web-based and other banking software and applications preferred (CRM/ Salesforce, among others).
  • Availability to work any day of the week and flexibility to work overtime and/or irregular schedules based on branch hours of operations is required.

WHAT WE OFFER:
  • Extensive and ongoing learning and development through training, coaching and mentoring.
  • A strengths-based, engagement-focused and performance-oriented culture.
  • Collaborative work environment and career advancement opportunities.
  • Work that aligns our mission with your purpose and skills.
  • An opportunity to make an impact in both our clients financial wellness and directly contribute to Oriental's vision.
  • Competitive base pay and incentives (variable pay) based on attainment of established goals and targets (includes mortgage & all bank products).

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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