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Patient Services Manager Jobs in Puerto Rico (NOW HIRING)

Alivia Health

PR · On-site

The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to ...

New

Alivia Health

PR · On-site

The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to ...

New

Alivia Health

PR · On-site

Reporting to the Patient Services Manager, this role ensures that inbound and outbound communications are executed accurately, efficiently, professionally, and in accordance with established service ...

New

Alivia Health

PR · On-site

Reporting to the Patient Services Manager, this role ensures that inbound and outbound communications are executed accurately, efficiently, professionally, and in accordance with established service ...

New

DaVita

Clinical Services Manager (MCS)

Aibonito, PR · On-site

$95K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager, Clinical Services functions to varying degrees to achieve the best quality outcomes, patient safety and support to improve patient centered care. The individual functions of each ...

RelateCare

$11/hr

We are a multidisciplinary team of nurses, contact management specialists and technologists who ... Verifying and reviewing patient insurance coverage and benefit eligibility * Resolving patient ...

RelateCare

$11/hr

  • Retirement

  • PTO

We are a multidisciplinary team of nurses, contact management specialists and technologists who ... Verifying and reviewing patient insurance coverage and benefit eligibility * Resolving patient ...

VIP Medical Group

Patient Care Representative

Guaynabo, PR · On-site

$17 - $21/hr

  • Medical

  • Dental

  • Vision

  • PTO

Learning and providing information regarding our services * Managing text messages * Managing emails * Scheduling and/or rescheduling patient appointments * Confirming patient appointments

Pacs

$62K - $75K/yr

... patient services to include optometry, podiatry, dentistry and psychiatric services. Assist in ... Ability to effectively present information and respond to questions from managers and employees.

Walgreens

PR · On-site

... services. Operations * Responsible for assisting pharmacist in the delivery of patient care ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Carolina, PR · On-site

... services. Operations * Responsible for assisting pharmacist in the delivery of patient care ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

PR · On-site

... services. Operations * Responsible for assisting pharmacist in the delivery of patient care ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

PR · On-site

... services. Operations * Responsible for assisting pharmacist in the delivery of patient care ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Carolina, PR

... services. Operations * Responsible for assisting pharmacist in the delivery of patient care ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Carolina, PR · On-site

... services. Operations * Responsible for assisting pharmacist in the delivery of patient care ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

PR · On-site

... services. Operations * Responsible for assisting pharmacist in the delivery of patient care ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Alivia Health

PR · On-site

Document, manage, and escalate patient complaints, delivery concerns, missed delivery risks, or service issues, ensuring appropriate resolution aligned with established service standards. * Support ...

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Patient Services Manager information

What does a patient services manager do?

A Patient Services Manager is responsible for overseeing the administrative and operational aspects of patient care within a healthcare facility. They coordinate schedules, manage patient admissions and discharges, and ensure that patients receive quality service throughout their stay or visit. Additionally, they supervise staff, address patient concerns, and work to improve the overall patient experience. Their role is essential in maintaining efficient and patient-centered healthcare delivery.

What are the key skills and qualifications needed to thrive as a patient services manager, and why are they important?

To thrive as a Patient Services Manager, you need a background in healthcare administration or a related field, often supported by a bachelor’s degree and experience in patient services or management. Familiarity with hospital information systems, scheduling software, and compliance standards such as HIPAA is typically required. Strong leadership, problem-solving, and interpersonal communication skills help manage staff and ensure positive patient experiences. These abilities are crucial to coordinate efficient patient care operations, enhance service quality, and maintain regulatory compliance in healthcare settings.

How does a patient services manager typically collaborate with clinical staff to improve patient experience?

Patient Services Managers work closely with clinical staff such as nurses, physicians, and allied health professionals to streamline communication and ensure patients receive timely, coordinated care. They often facilitate interdisciplinary meetings, address patient feedback, and help resolve any service-related issues that arise. By fostering strong relationships and open communication across departments, Patient Services Managers play a key role in enhancing patient satisfaction and optimizing operational efficiency.

What is the difference between Patient Services Manager vs Patient Coordinator?

AspectPatient Services ManagerPatient Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; certifications like Certified Medical Manager (CMM) are commonHigh school diploma or associate degree; certifications like Certified Medical Administrative Assistant (CMAA) can be beneficial
Work EnvironmentSupervises staff, manages patient flow, and oversees administrative functions in clinics or hospitalsAssists patients with scheduling, registration, and initial inquiries, often working directly with patients and staff
Employer & IndustryHospitals, clinics, healthcare organizationsMedical offices, outpatient clinics, healthcare facilities

The Patient Services Manager focuses on overseeing administrative staff and operations, ensuring smooth patient services. In contrast, the Patient Coordinator primarily handles patient interactions, scheduling, and front-office duties. Both roles are essential in healthcare settings but differ in scope and responsibilities.

How hard is it to become a patient services manager?

Becoming a patient services manager typically requires a bachelor's degree in healthcare administration, management, or a related field, along with several years of experience in healthcare or customer service roles. Strong leadership, communication skills, and knowledge of healthcare regulations are also important for advancement in this role.

What are the most commonly searched types of Patient Services jobs in Puerto Rico?

The most popular types of Patient Services jobs in Puerto Rico are:

What job categories do people searching Patient Services Manager jobs in Puerto Rico look for?

The top searched job categories for Patient Services Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Patient Services Manager jobs?

Cities in Puerto Rico with the most Patient Services Manager job openings:

Patient Services Manager jobs near you
Infographic showing various Patient Services Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Patient Service Manager

Alivia Health

PR • On-site

Full-time

Posted 2 days ago

New

Job description


The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to the Senior Manager Patient Services & Support, this role ensures that patient service operations are executed with quality, efficiency, consistency, and a strong patient-centered approach.

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient interviews, follow-up with patients or physician offices for missing information or documentation, referral processing support, and medication refill workflows.

The Patient Services Manager manages operational performance, staffing, scheduling, process execution, service quality, escalations, employee development, and continuous improvement initiatives to support timely referral turnaround, high-quality service delivery, and effective collaboration with internal and external stakeholders.

Key Responsibilities

  • Oversee daily operations of the Call Center and Registry functions, ensuring alignment with ASP operational standards, service expectations, and patient-care priorities.
  • Provide direct supervision, coaching, performance management, and operational guidance to the Call Center Supervisor and Registry Supervisor.
  • Ensure teams meet or exceed productivity, service level, quality, turnaround-time, and customer-service standards.
  • Monitor and analyze team performance, identify performance gaps, and develop action plans in collaboration with supervisors to improve results.
  • Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other key stakeholders while maintaining a high level of customer service.
  • Oversee Registry workflows related to patient intake, initial interviews, referral processing, follow-up with patients or physician offices, missing information and documentation, and medication refill support.
  • Support quick and accurate referral turnaround by partnering with other Operations teams and internal stakeholders.
  • Oversee call center metrics, tracking systems, service levels, operational dashboards, and other performance monitoring tools used to manage daily operations.
  • Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, appropriate documentation, and root-cause awareness.
  • Develop, refine, and implement processes, procedures, and operational improvements to enhance efficiency, effectiveness, consistency, and service quality.
  • Ensure policies, procedures, business standards, call metrics, productivity expectations, and quality requirements are consistently applied across assigned areas.
  • Partner with supervisors to maintain appropriate staffing, scheduling, attendance, punctuality, use of time off, and daily workforce coverage.
  • Promote employee engagement, accountability, teamwork, and ownership for high-quality and timely results.
  • Support hiring, selection, onboarding, initial training, ongoing training, coaching, and employee-development activities in collaboration with supervisors and applicable support functions.
  • Monitor and assess staff compliance with company rules and procedures related to behavior with patients and coworkers, attendance, dress code, productivity standards, and other management instructions.
  • Collaborate with key business partners, operational leaders, Quality, Compliance, Pharmacy, and other stakeholders to address operational needs and implement improvement initiatives.
  • Manage or support patient communication initiatives and operational communication strategies, as assigned.
  • Make informed decisions by applying operational knowledge, analyzing problems, evaluating risks, and selecting solutions that support high-quality outcomes.
  • Lead change by supporting organizational initiatives, communicating expectations clearly, and helping teams adapt to new processes, systems, or business needs.
  • Perform other duties as assigned.

SUPERVISORY RESPONSABiLITIES

Manager Level

Knowledge, Skills, and Abilities

  • Knowledge of patient services, call center, registry, referral intake, case management, or specialty pharmacy operations preferred.
  • Knowledge of operational performance management, service levels, productivity standards, quality monitoring, and process improvement principles.
  • Strong leadership and people-management skills, including the ability to coach supervisors, resolve conflicts, and promote team accountability.
  • Strong customer-service orientation and ability to promote excellent service delivery to patients, healthcare providers, payers, and internal stakeholders.
  • Ability to analyze performance data, identify trends, determine root causes, and implement practical action plans.
  • Ability to develop, refine, and enforce processes, procedures, workflows, and business standards.
  • Ability to manage multiple priorities, meet deadlines, and maintain organization in a fast-paced operational environment.
  • Strong problem-solving, decision-making, and change-management skills.
  • Ability to collaborate effectively with cross-functional teams, including Operations, Pharmacy, Quality, Compliance, Human Resources, and Information Technology.
  • Ability to maintain confidentiality and handle sensitive patient, employee, and business information appropriately.
  • Proficiency in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Teams.
  • Knowledge of CPR+ or similar pharmacy management systems preferred.

EDUCATION REQUIRED

Bachelor's degree or relevant experience

EXPERIENCE

4 to 6 years of experience in similar functions

***EEOC F/M/D/V***