Part Time Operations Assistant Jobs (NOW HIRING)

Part-Time Remote Operations Assistant (Maryland State Applicants Only)

COMPANY OVERVIEW

Advancing Beyond the Spectrum (ABS) was founded to provide the highest quality, evidence-based practices for children with developmental delays. We create cooperative partnerships between home, school, and community. Our services are predicated on the study of Applied Behavior Analysis with our goal being to help children move beyond labels and into futures that include meaningful social relationships, academic success, appropriate behaviors, and effective communication.

In order to achieve this mission, we employ the best ABA professionals in the Baltimore & DC Metro areas who have the passion, compassion, and service-first mindset to serve our clients and their families. We provide our employees with all the tools and support needed to set them up for success in order to provide the best outcomes possible for our clients and our communities.

The Operations Assistant supports the day-to-day administrative and operational functions of the organization. This role assists with intake coordination, onboarding workflows, billing support, credentialing tracking, scheduling updates, and operational systems management to help ensure efficient and organized service delivery across departments.

The Operations Assistant works closely with the Business Operations Manager and operational leadership team to maintain workflow consistency, support staff and families, and assist with operational projects and administrative coordination.

This position is highly collaborative, detail-oriented, and essential to supporting the organization's daily operations and continued growth.

This role reports directly to the Business Operations Manager.

• Send and track intake forms and onboarding documentation
• Follow up on missing documentation and outstanding onboarding items
• Maintain potential client tracking systems and CRM updates
• Support client setup in operational systems, including:
  • Google Drive
  • Slack
  • CentralReach
  • CRM platforms
• Coordinate onboarding workflows and communication with families and staff
• Assist with scheduling onboarding-related meetings and appointments

• Manage operational tracking tasks and follow-up items
• Answer and support ABS office phone operations
• Coordinate meeting room scheduling and operational logistics
• Maintain organized Google Drive systems and operational documentation
• Attend leadership or management meetings and document meeting minutes
• Assist with operational projects, event planning, and workflow coordination

• Assist with claims submission and patient responsibility tracking, including collections
• Support authorization tracking, renewals, and documentation collection
• Monitor authorization timelines and expiration dates
• Support operational schedule updates within CentralReach
• Assist with operational billing coordination and system accuracy
• Monitor and update operational reports and projection tracking tools

• Track provider credential renewals and certification timelines
• Support CAQH, ePREP, and payer enrollment maintenance
• Conduct OIG and compliance-related checks
• Maintain CPR and certification tracking systems
• Assist with compliance documentation and operational audits

• Send onboarding emails and orientation information to new hires
• Coordinate onboarding logistics and documentation collection
• Track onboarding progress and employee requirements
• Support workforce administrative tasks and employee file organization

• Assist with newsletters, social media posts, and organizational communications
• Support company events and team engagement initiatives
• Assist with operational support related to growth and organizational visibility

• Perform other related duties as assigned.

• Supports operational and administrative functions across the organization
• Assists the Business Operations Manager and operational leadership teams
• Supports workflow coordination, operational systems, and administrative processes
• Does not supervise staff or make executive operational decisions

• 1-3 years of administrative, operational, healthcare, or ABA support experience preferred
• Strong organizational and time management skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and follow-through
• Proficiency with Google Workspace
• Proficiency with Microsoft Office Suite
• Experience with CentralReach or similar systems preferred
• Experience with CRM and operational tracking systems preferred
• Strong written and verbal communication skills
• Ability to work collaboratively across departments

• Organization and task management
• Communication and follow-up
• Attention to detail
• Operational support and coordination
• Systems organization and workflow support
• Problem-solving and adaptability

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Reliable transportation required
• Fluency in English required; bilingual preferred
• Ability to maintain confidentiality and professionalism

• Demonstrates alignment with ABS Core Values and organizational mission
• Maintains professionalism, accountability, and reliability
• Receptive to feedback and ongoing learning
• Ability to maintain confidentiality across operational and employee information
• Demonstrates a positive, collaborative, and service-oriented attitude

Qualifications and Skills

• Enrollment in or completion of Bachelor's degree in psychology, human services, healthcare, education, or related fields preferred
• High School diploma or GED required
• Valid driver's license
• Reliable transportation & valid car insurance
• Pass pre-employment state and federal criminal background checks
• Experience working in an in-home setting preferred
• Fluency in English required, bilingual preferred
• Ability to accept constructive feedback and develop knowledge and skillsets accordingly.
• Must maintain a professional appearance and adhere to the company dress code.
• Most importantly, have enthusiasm, professionalism, and a can-do attitude!

Physical Requirements

• Must have the manual dexterity to perform specific computer and electronic device functions.
• Must be physically present at the assigned job location, which may include home, school, and community placements.
• Must be able to receive detailed information through oral communication.
• Must have visual acuity to read and comprehend written communication through a computer, electronic devices, and paper means.

Benefits and Perks

• Competitive pay commensurate with experience
• 401K with company match
• Flexible work schedule
• Intensive field training program upon hire
• Professional development and career advancement opportunities