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Order Management Associate Jobs (NOW HIRING)

L3HHCM20

Senior Associate, Order Management

Rochester, NY · On-site

$48K - $89K/yr

Senior Associate, Order Management Job Code: 38569 Job Location: Rochester, NY Job Schedule: 9/80 L3Harris is seeking a Senior Associate, Order Management to support our Department of Defense (DoD ...

TDS Telecom

Consumer Order Management Specialist

$20 - $26.50/hr

The Consumer Order Management Specialist is primarily responsible for managing order fullfillment ... Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military ...

CARLISLE COMPANIES

Order Management Specialist I

Wylie, TX · On-site

$18.75 - $25/hr

Associates or bachelor's degree * Minimum experience in one of the following fields: order management, logistics, or inventory * Experience working to serve internal and/or external Equipment Used:

Page Group

Change Order Management Specialist

Amityville, NY · On-site

$20 - $26.75/hr

The Change Order Management Specialist will oversee and manage change orders within construction ... Preferred Associate's or Bachelor's degree in Construction Management, Business, Accounting ...

Gartner

Order Management & Billing Specialist

Irving, TX · On-site

$18 - $24.25/hr

As an Order Management Specialist, you will be part of a dynamic group dedicated to empowering ... Associate degree or equivalent work experience * 3+ years of related office experience in Customer ...

Gartner

Order Management & Billing Specialist

Fort Myers, FL · Hybrid

$18.25 - $24.25/hr

As an Order Management Specialist, you will be part of a dynamic group dedicated to empowering ... Associate degree or equivalent work experience 3+ years of related office experience in Customer ...

Gartner

Order Management & Billing Specialist

Fort Myers, FL · On-site

$18.25 - $24.25/hr

As an Order Management Specialist, you will be part of a dynamic group dedicated to empowering ... Associate degree or equivalent work experience * 3+ years of related office experience in Customer ...

Gartner

Order Management & Billing Specialist

Irving, TX · Hybrid

$18.75 - $25/hr

As an Order Management Specialist, you will be part of a dynamic group dedicated to empowering ... Associate degree or equivalent work experience 3+ years of related office experience in Customer ...

Philips

Order Management Representative

Murrysville, PA · On-site

$18 - $28/hr

Job Title Order Management Representative Order Management Representative (Murrysville, PA) Keep ... You have a high school diploma or vocational education; an associate degree or higher is preferred.

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Order Management Associate information

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How much do order management associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for order management associate in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.84 per hour, depending on experience, location, and employer.

What are some common challenges faced by Order Management Associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an Order Management Associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a stable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is common in industries like retail, manufacturing, and logistics.

What are the key skills and qualifications needed to thrive as an Order Management Associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.

What is the highest paid job in supply chain?

In supply chain management, executive roles such as Supply Chain Director or Vice President of Supply Chain typically have the highest salaries, often exceeding six figures. These positions require extensive experience, strategic planning skills, and often involve overseeing global operations and implementing advanced supply chain technologies.

What is an order management associate?

An order management associate is responsible for processing and tracking customer orders, ensuring accurate entry and timely fulfillment. They often use order management systems and coordinate with other departments to resolve issues and maintain customer satisfaction.

What is the lowest position in logistics?

In logistics, entry-level roles such as warehouse associates or material handlers are typically considered the lowest positions. These roles involve basic tasks like inventory management, packing, and shipping, often requiring minimal experience and offering opportunities for advancement.
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Order Management Associate jobs near you

Senior Associate, Order Management

L3HHCM20

Rochester, NY • On-site

$48K - $89K/yr

Other

Medical, Retirement, PTO

Posted 4 days ago

Job description

Job Title: Senior Associate, Order Management

Job Code: 38569

Job Location: Rochester, NY

Job Schedule: 9/80

Job Description:

L3Harris is seeking a Senior Associate, Order Management to support our Department of Defense (DoD) business based in Rochester, NY. The ideal candidate will manage the processing of quotes and sales orders, ensuring compliance with export regulations and pricing policies. This role collaborates with customers and the L3Harris Sales Team to meet delivery and contract requirements and interprets government contracts and purchase orders for accurate sales order translation. The candidate will review Terms and Conditions (Ts&Cs) and Federal Acquisition Regulation (FAR) clauses to ensure legal compliance across quality, payment terms, pricing, delivery, and packaging. They will also work closely with internal departments to ensure orders are processed accurately and mitigate risks of shipment delays due to incomplete order requirements. Administrative duties include managing customer communications and document control on network drives.

Essential Functions:

  • Provide accurate and timely quotes/responses/proformas to RFQs. Review all quotes for accuracy, pricing, and lead time.
  • Assist program management on large RFQ's/proposal efforts.
  • Pre-order: Obtain delivery quotes from the factory, enter prospects into the CRM system and maintain equipment configuration/quantity in the CRM system.
  • Book orders into the Oracle ERP system accurately and in a timely fashion to drive the demand for product and the fulfillment of program requirements.
  • Maintain accurate and complete records of order bookings to ensure that all financial transactions related to this activity have the traceability required to support quarterly financial audits.
  • Ensure that Operations can fulfill DPAS/government rated orders on time and communicate any delays to the customer.
  • Ensure that Operations and Security can properly ship Type-1 equipment without delays.

Qualifications:

  • Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience

 

Preferred Additional Skills:

  • Experience with CRM and Oracle a plus
  • Customer Service skills and experience
  • Experience with Word, Excel, and Adobe Acrobat Pro
  • Strong written, oral, and organizational skills
  • Works well within a team and with multiple teams simultaneously
  • Demonstrate excellent organization skills and attention to detail
  • Exhibit customer focus and courtesy amid frequent interruptions
  • Must have good communication skills, commitment to quality, customer focus, strong interpersonal skills, flexibility, and adaptability
  • Must be professional, accessible, flexible to the changing needs of the business, and be a team player
  • Must be able to interact with all levels of management and possess the ability to maintain confidentiality
  • Self-starter; willing to find solutions when a set process is not readily available

In compliance with pay transparency requirements, the salary range for this role in New York state is $48,000 - $89,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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