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Order Management Associate Jobs in Lansing, IL (NOW HIRING)

Morgan Stanley

Wealth Management Associate

Chicago, IL · On-site

The Wealth Management Associate is often the first point of contact with clients on a broad array ... Works with clients on the execution of orders in Brokerage and Advisory accounts * Assists clients ...

Morgan Stanley

Wealth Management Associate

Chicago, IL · On-site

The Wealth Management Associate is often the first point of contact with clients on a broad array ... Works with clients on the execution of orders in Brokerage and Advisory accounts * Assists clients ...

Provisur Technologies

Order Entry Coordinator

Mokena, IL · On-site

$28 - $32/hr

Associates Degree in Business preferred. * Two years of experience in a related field working with ... Experience in CRM systems. Salesforce experience preferred. * Proficient in MS Office, Windows ...

Provisur Technologies

Order Entry Coordinator

Mokena, IL · On-site

$28 - $32/hr

Associates Degree in Business preferred. * Two years of experience in a related field working with ... Experience in CRM systems. Salesforce experience preferred. * Proficient in MS Office, Windows ...

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Order Management Associate information

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.
What are popular job titles related to Order Management Associate jobs in Lansing, IL? For Order Management Associate jobs in Lansing, IL, the most frequently searched job titles are:
What job categories do people searching Order Management Associate jobs in Lansing, IL look for? The top searched job categories for Order Management Associate jobs in Lansing, IL are:
Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Lansing, IL as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Ecommerce Order Management Associate

ROGERS ENTERPRISES, Inc.

Matteson, IL • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description
Rogers Enterprises, Inc. is a growing fine jewelry chain with stores spread throughout 15 states. Founded in 1910, this family-owned company operates under the names Rogers & Hollands Jewelers and Ashcroft & Oak Jewelers. As a Web Fulfillment Assistant with our family-owned company, you'll be part of a close-knit team that values collaboration, trust, and personal growth. You'll have the opportunity to make a real impact on our online operations, helping to shape the guest experience.
SUMMARY
The Ecommerce Order Management Associate is responsible for the administrative oversight and logistical coordination of all ecommerce orders. Ensuring a seamless guest experience, you will review new orders, execute complex process flows, and determine the most efficient location to source merchandise from our 70+ stores and vendors. This role is primarily focused on data entry, system-based order placement using the Salesforce Order Management System, and active communication with store teams to ensure guest orders are fulfilled accurately and on time. This is an opportunity to work in a fast-paced environment with bonus eligibility based on on-time shipments, inventory control, and ecommerce sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Process and track online orders daily using the Salesforce Order Management System to ensure order integrity and workflow efficiency.
  • Determine and execute merchandise sourcing logic by analyzing inventory across our 70+ stores and vendors to find the right merchandise for every order.
  • Work directly with store associates and vendors to place orders, provide updates, and troubleshoot any fulfillment delays.
  • Execute process flows to ensure that orders are routed to the correct locations and that all business rules are met.
  • Maintain and track inventory records regularly to ensure accuracy between our physical locations and our digital storefront.
  • Assist the Ecommerce Fulfillment Manager with miscellaneous administrative tasks and reporting as needed.

QUALIFICATIONS
  • Attention to Detail: Exceptional accuracy when managing data and navigating complex order flows.
  • Problem Solving: Ability to creatively solve logistical puzzles and find solutions for orders that fall outside the typical process.
  • Organization: Strong organizational skills to manage a high volume of active orders across multiple locations.
  • Sense of Urgency: A proactive mindset to ensure our guests receive their orders as quickly as possible.
  • Communication: Professional communication skills for collaborating with store teams and external vendors.
  • Technical Aptitude: Ability to learn and master new software systems quickly.

TECHNICAL SKILLS
Proficient in Microsoft Office Suite and comfortable with learning new systems
PHYSICAL DEMANDS
This role requires lengthy standing and movement to different departments throughout the building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SCHEDULE
This in-office position requires a willingness to work weekend hours during peak holiday (e.g. November-December) with schedule flexibility (e.g. work from home days) during non-peak seasons pending order demand. It is 40 hours per week with OT possible during peak times.
PAY
$18-$20 an hour
BENEFITS
  • Health Insurance- Four plans available including prescription coverage.
  • Dental and Vision- Two dental plans, and a vision plan available.
  • Voluntary Benefits- Additional Voluntary benefits including Voluntary Life, Disability, Accident, Critical Illness, Hospital Indemnity, Pet Insurance, and Fitness Discounts.
  • Paid Time Off- 40 hours after 3 months, then 80 hours at 1 year anniversary.
  • Overtime- May be eligible if meets all requirements.
  • Holiday Pay- New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
  • Discounts- Associate discounts on store purchases available.
  • Wellness and other discounts- Employees that participate in annual wellness event and are enrolled in company medical coverage are eligible for Wellness discount. Fitness discounts are also available for both medical enrollees and those not enrolled.
  • Retirement / 401(k) Plan- Eligible to participate in the company 401(k) if eligibility is met, following one year anniversary. Company match is 40% of the first 5% that the employee contributes to the plan.

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