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Order Management Associate Jobs in North Carolina

Steelcase

Order Management Specialist

Greensboro, NC · On-site

$19 - $25.25/hr

The Order Management Specialist (OMS) will provide a high level of customer service and create a ... Associates Degree with 2 years of high-level customer service and data entry experience or ...

ABB

Order Management Specialist

Pinetops, NC · On-site

$17.50 - $23.50/hr

... order, and payment-related assistance, claims management. Each day, you will coordinate with ... Bachelor's degree with 0-2 years of experience, or associates with 8 years and HS with 10 years; or ...

ABB

Order Management Specialist

Pinetops, NC · On-site

$17.50 - $23.50/hr

... order, and payment-related assistance, claims management. Each day, you will coordinate with ... Bachelor's degree with 0-2 years of experience, or associates with 8 years and HS with 10 years; or ...

New

Abb Holdings Inc

Order Management Specialist

Pinetops, NC · On-site

$17.50 - $23.50/hr

... order, and payment-related assistance, claims management. Each day, you will coordinate with ... Bachelor's degree with 0-2 years of experience, or associates with 8 years and HS with 10 years; or ...

Belcan

Order Processing Specialist

Cary, NC · Remote

$30 - $35/hr

Associate's or Bachelor's degree preferred. * Minimum of 2+ years of experience in order processing, order management, billing, data entry, customer operations, or a related role. * Experience ...

Belcan

Order Processing Specialist

Cary, NC · On-site

$30 - $35/hr

Associate's or Bachelor's degree preferred. * Minimum of 2+ years of experience in order processing, order management, billing, data entry, customer operations, or a related role. * Experience ...

Belcan

Order Processing Specialist

Cary, NC · On-site

$30 - $35/hr

Associate's or Bachelor's degree preferred. * Minimum of 2+ years of experience in order processing, order management, billing, data entry, customer operations, or a related role. * Experience ...

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Order Management Associate information

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics.

What are the most commonly searched types of Order Management jobs in North Carolina?

The most popular types of Order Management jobs in North Carolina are:

What are popular job titles related to Order Management Associate jobs in North Carolina?

For Order Management Associate jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Order Management Associate jobs in North Carolina look for?

The top searched job categories for Order Management Associate jobs in North Carolina are:

What cities in North Carolina are hiring for Order Management Associate jobs?

Cities in North Carolina with the most Order Management Associate job openings:

Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 10% Part Time, 7% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Order Management Specialist

Steelcase

Greensboro, NC • On-site

$19 - $25.25/hr

Full-time

Posted 27 days ago

Key responsibilities

  • Supporting the sales team with all aspects of order fulfillment

  • Ensuring data accuracy regarding quoting and order placement

  • Following up with vendors to ensure the accurate shipment and receipt dates

Steelcase rating

7.1

Company rating: 7.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

24th of 52 rated furniture manufacturers

Job description

We are adding an Order Management Specialist to the team!

The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the sales, design, and project management teams in an effort to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.

Primary Duties and Responsibilities

  • Supporting the Sales Team with all aspects of order fulfillment
  • Ensuring data accuracy regarding quoting and order placement
  • Following up with vendors to ensure the accurate shipment and receipt dates
  • Updating and tracking delivery tickets to ensure proper completion of orders
  • Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders
  • Working with sales to stay in communication with the customer throughout the ordering process
  • Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals
  • Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts
  • Communicating daily with accounting to ensure that all pending issues have been resolved
  • Ensuring that zero sell and credit memos have the proper authorization and are completed per company policy
  • Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situation
  • Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction
  • Understanding and following all sales service customer agreements
  • Maintaining product contracts for customers (found on the T drive)
  • Maintaining a clean and organized workspace, including all files and documents
  • Reviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely manner
  • Providing back-up telephone coverage to the receptionist as needed
  • Informing the CSR Manager any time an issue needs to be addressed or elevated
  • Helping with any other duties as needed by the team at the discretion of the CSR Manager

Education and/or Experience

  • Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)
  • Experience working with computers and Windows operating system
  • Interior design background a plus

What Steelcase employees say

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Benefits

Hours and flexibility

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