Order Management Coordinator Jobs (NOW HIRING)

Job Title: Order Management CoordinatorJob Description
The Order Management Coordinator receives, manages, and schedules customer orders to support efficient daily delivery operations. This role serves as a key point of contact for customers, ensuring orders are accurately entered, scheduled, and clearly communicated to internal teams. The coordinator works closely with Logistics, Sales, and Operations to align delivery schedules with project requirements, truck availability, yardage volume, and other operational priorities while contributing to a positive, team-oriented environment focused on operational excellence.
Responsibilities

• Receive and process customer order requests via phone and online ordering platforms in a timely and accurate manner.
• Schedule customer orders within the order management system, taking into account delivery capacity, truck demand, project requirements, and operational priorities.
• Assist customers in identifying and selecting appropriate products and materials for their specific project needs.
• Provide professional, responsive, and courteous customer service, addressing order-related questions, issues, and concerns.
• Collaborate with Logistics teams to support on-time, accurate deliveries and adjust schedules as needed.
• Coordinate with the Sales team regarding current and upcoming projects, specifications, and order-related details to ensure alignment.
• Maintain accurate and up-to-date order records and customer information within company systems and databases.
• Use order management and scheduling systems to track, update, and confirm orders and delivery schedules.
• Work with team members to review and improve processes, enhance accuracy, and increase overall customer satisfaction and operational efficiency.
• Support and promote a positive, team-oriented environment focused on continuous improvement and operational excellence.

Essential Skills

• Experience with order entry and order management processes.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills to manage multiple orders and schedules.
• Computer proficiency and willingness to learn industry-specific software platforms, including order management and scheduling systems.
• Team-oriented mindset with strong problem-solving abilities to resolve order and scheduling issues.
• Experience with scheduling coordination and materials logistics.
• Familiarity with purchase orders and related documentation.

Additional Skills & Qualifications

• Experience in customer service, dispatching, scheduling, logistics, construction, transportation, or manufacturing environments.
• General knowledge of construction materials, logistics, or operations.
• Experience using order management or scheduling systems in a professional setting.

Work Environment
The Order Management Coordinator works in a dynamic, fast-paced office environment that supports daily delivery operations. The role involves frequent interaction with customers by phone and through online ordering platforms, as well as regular collaboration with Logistics, Sales, and Operations teams. The position requires consistent use of computers and industry-specific software for order entry, scheduling, and record management. The culture emphasizes teamwork, clear communication, accuracy, and operational excellence, with a focus on improving processes and enhancing customer satisfaction.
Job Type & Location
This is a Contract to Hire position based out of Mint Hill, NC.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mint Hill,NC.
Application Deadline
This position is anticipated to close on Sep 3, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.