ZipRecruiter

Log In

1

Optum Call Center Jobs (NOW HIRING)

UnitedHealth Group

Manager, Tech Support

Atlanta, GA · Remote

$91K - $163K/yr

Optum is a global organization that delivers care, aided by technology to help millions of people ... Call Center Operations; Queue Management; KPI Interpretation; QA & Continuous Improvement;

UnitedHealth Group

Manager, Tech Support

Atlanta, GA · On-site

$91K - $163K/yr

Optum is a global organization that delivers care, aided by technology to help millions of people ... Call Center Operations; Queue Management; KPI Interpretation; QA & Continuous Improvement;

UnitedHealthcare At Home

Customer Service | , |

$16.50 - $22.25/hr

Optum is a global organization that delivers care, aided by technology to help millions of people ... Determines and implements call center operational strategies, in partnership with the management ...

Genoa Telepsychiatry

Customer Service | , |

Optum is a global organization that delivers care, aided by technology to help millions of people ... Determines and implements call center operational strategies, in partnership with the management ...

divvyDOSE

Customer Service | , |

Optum is a global organization that delivers care, aided by technology to help millions of people ... Determines and implements call center operational strategies, in partnership with the management ...

next page

Showing results 1-20

All JobsOptum Call Center Jobs

Optum Call Center information

See salary details

$10

$17

$25

How much do optum call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for optum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How long does Optum take to hire?

The hiring process for an Optum Call Center position typically takes between one to four weeks, depending on the volume of applications and the interview schedule. Candidates may undergo multiple interview rounds and background checks before receiving an offer.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than entry-level customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they oversee teams and operational processes.

Does Optum give work from home?

Optum call center jobs often offer remote work options, especially for customer service roles, depending on the position and location. Candidates typically need a reliable internet connection, a quiet workspace, and may be required to complete training remotely. Availability of work-from-home arrangements can vary by role and current company policies.

What does a typical workday look like for an Optum Call Center representative?

A typical workday for an Optum Call Center representative involves handling a steady stream of incoming calls related to healthcare benefits, claims, billing inquiries, and appointment scheduling. You’ll work closely with other team members and supervisors to resolve issues and ensure quality service, often using scripts and internal systems to guide responses. Performance metrics, such as call resolution rates and customer satisfaction scores, are commonly tracked to maintain service standards. While challenging at times, the role offers the opportunity to build valuable skills in customer relations and healthcare support, providing a solid foundation for advancement within the company.

Does Optum allow remote work?

Optum call center positions typically offer remote work options, especially for customer service roles, depending on the specific job and location. Candidates may need to have a suitable home office setup and pass certain technical requirements. Remote work policies can vary by role and department.

What are the key skills and qualifications needed to thrive in the Optum Call Center position, and why are they important?

To thrive as an Optum Call Center representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and occasionally healthcare-related platforms or HIPAA certification is often preferred. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting callers. These skills are essential for resolving customer inquiries efficiently while maintaining high satisfaction and adhering to compliance standards.

What is an Optum Call Center job?

An Optum Call Center job involves assisting customers, patients, or healthcare providers with inquiries related to insurance, claims, billing, prescriptions, or healthcare services. Employees handle inbound and outbound calls, provide accurate information, resolve issues, and ensure excellent customer service. Strong communication skills, attention to detail, and knowledge of healthcare processes are essential for success in this role.

More about Optum Call Center jobs
What cities are hiring for Optum Call Center jobs? Cities with the most Optum Call Center job openings:
What are the most commonly searched types of Optum Call Center jobs? The most popular types of Optum Call Center jobs are:
What states have the most Optum Call Center jobs? States with the most job openings for Optum Call Center jobs include:
What job categories do people searching Optum Call Center jobs look for? The top searched job categories for Optum Call Center jobs are:
Optum Call Center jobs near you
Infographic showing various Optum Call Center job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Patient Solutions Representative II (Healthcare Customer Service | Call Center)

Patient Solutions Representative II (Healthcare Customer Service | Call Center)

R1

Remote

$16 - $21.10/hr

Other

Medical

Posted 8 days ago

R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

130th of 146 rated financial services

Job description

If you have experience in insurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability to resolve billing and insurance questions directly improves the patient experience while building deeper revenue cycle expertise.
At R1, we combine advanced technology with deep healthcare expertise to improve financial outcomes and patient experiences across leading health systems.
As a Patient Solutions Representative II, you will work in a high-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.
What You'll Do

  • Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
  • Deliver high-quality customer service through inbound and outbound calls in a high-volume environment
  • Support patients with payment plans and financial questions
  • Achieve first call resolution and meet call center performance metrics
  • Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
  • Maintain HIPAA compliance and accurate documentation
  • Navigate multiple systems while managing high call volume
What You Bring
  • 1+ year of experience in a customer service or call center role
  • Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
  • Ability to explain insurance benefits, claims, and EOBs clearly
  • Experience handling high call volume and fast-paced environments
  • Strong attention to detail and ability to multitask across systems
  • Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

Ideal Backgrounds
  • Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
  • Medical claims or billing support roles
  • Revenue cycle or patient financial services
  • Healthcare contact center / call center environments

Why This Role
  • Build deeper expertise in revenue cycle and patient financial services
  • Work in a structured, metrics-driven call center environment with growth opportunity
  • Make a direct impact on patient experience and financial outcomes

Your Healthcare Career Starts Here
If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. For this US-based position, the base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
For this US-based position, the base pay range is $0.00 - $0.00 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,

What R1 RCM employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

R1 RCM logo

About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

Social media

FacebookTwitter

View All R1 RCM Jobs

Apply