ZipRecruiter

Log In

2

Full Time Optum Call Center Jobs (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Role Description This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the ...

Sound Telecom

Full Time Call Center Agent

Spokane, WA

$21/hr

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the friendly, professional voice our clients depend on. This role is ideal for those who thrive under ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale ...

Sound Telecom

Full Time Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the friendly, professional voice our clients depend on. This role is ideal for those who thrive under ...

next page

Showing results 1-20

All JobsOptum Call Center JobsFull Time Optum Call Center Jobs

Full Time Optum Call Center information

See salary details

$10

$17

$25

How much do full time optum call center jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for full time optum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a full time Optum call center representative?

Full Time Optum Call Center jobs involve working as a customer service representative for Optum, a healthcare services and innovation company that is part of UnitedHealth Group. Employees in these roles handle inbound and outbound calls, assist members with questions regarding their healthcare plans, resolve issues, and provide information about benefits and services. These positions typically require strong communication skills, computer proficiency, and the ability to work full-time hours, often including evenings or weekends. Training is usually provided, and the job may be remote or office-based depending on the location and business needs.

What is the difference between Full Time Optum Call Center vs Customer Service Representative?

AspectFull Time Optum Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; customer service skills
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer interaction-focused
Employer & IndustryOptum, healthcare industryVarious industries, including healthcare, retail, and services
Common Search IntentJob roles, requirements, and work conditions at OptumCustomer service roles, skills, and job opportunities

The Full Time Optum Call Center role primarily involves healthcare-related customer support in a call center environment, requiring specific healthcare knowledge and team collaboration. In contrast, a Customer Service Representative may work across various industries with broader customer interaction responsibilities. While both roles focus on customer service, the Optum position is specialized within the healthcare sector, often with specific certifications or knowledge requirements.

What are the key skills and qualifications needed to thrive as a full time Optum call center representative?

To thrive as a Full Time Optum Call Center Representative, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with call center telephony systems, CRM platforms, and basic computer applications is often required. Excellent communication, patience, and the ability to remain calm under pressure help representatives handle diverse inquiries effectively. These skills ensure efficient resolution of member issues, a positive customer experience, and support Optum's service standards.

What are some common challenges faced by full time Optum call center representatives and how are they supported in overcoming them?

Full Time Optum Call Center representatives often encounter challenges such as managing a high volume of calls, addressing complex member inquiries, and maintaining empathy during difficult conversations. To support employees, Optum provides comprehensive training, access to knowledge bases, and ongoing coaching to help representatives build their communication and problem-solving skills. Team leads and supervisors are readily available for guidance, and regular team meetings foster collaboration and peer support. This structured environment ensures that representatives can effectively assist members while also growing professionally.
What cities are hiring for Full Time Optum Call Center jobs? Cities with the most Full Time Optum Call Center job openings:
What are the most commonly searched types of Optum Call Center jobs? The most popular types of Optum Call Center jobs are:
What states have the most Full Time Optum Call Center jobs? States with the most job openings for Full Time Optum Call Center jobs include:
Full Time Optum Call Center jobs near you

Call Center

Just Staffing

Surprise, AZ

$15.50 - $19.50/hr

Full-time

Re-posted 22 days ago

Job description

Call Center Representative
Just Staffing AZ - Phoenix, AZ
About Just Staffing AZ:
Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding temporary and contract opportunities. We pride ourselves on our commitment to building strong relationships with both our clients and candidates.
Job Summary:
We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center.
Key Responsibilities:
- Respond to incoming calls and emails from customers in a professional and courteous manner
- Troubleshoot issues, answer questions, and provide solutions to customer concerns
- Accurately document customer interactions and maintain detailed records
- Collaborate with team members to ensure efficient and effective call center operations
- Adhere to all company policies, procedures, and quality standards
Qualifications:
- 1+ years of experience as a Customer Service Representative or in a similar call center role
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking abilities
- Proficiency in using computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced, high-volume environment
Working Conditions:
This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a professional office setting, and there may be periods of extended sitting and use of a computer.
Just Staffing AZ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.