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Full Time Optum Call Center Jobs (NOW HIRING)

Menards, Inc.

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

Ability to solve customer concerns and provide effective solutions in timely manner Call Center hours of Operations are Sunday - Saturday 7:00am - 7:00pm. Full Time: starting at $18.25/hour * Must be ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Role Description This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job ... As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse Heart Institute Spokane, WA Full-Time | Monday-Friday | No Weekends or Holidays About Us Cardiac ...

New

Talkishco

Call Center Agent

Jersey City, NJ

Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

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Full Time Optum Call Center information

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$10

$17

$25

How much do full time optum call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for full time optum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a full time Optum call center representative?

Full Time Optum Call Center jobs involve working as a customer service representative for Optum, a healthcare services and innovation company that is part of UnitedHealth Group. Employees in these roles handle inbound and outbound calls, assist members with questions regarding their healthcare plans, resolve issues, and provide information about benefits and services. These positions typically require strong communication skills, computer proficiency, and the ability to work full-time hours, often including evenings or weekends. Training is usually provided, and the job may be remote or office-based depending on the location and business needs.

What are the key skills and qualifications needed to thrive as a full time Optum call center representative?

To thrive as a Full Time Optum Call Center Representative, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with call center telephony systems, CRM platforms, and basic computer applications is often required. Excellent communication, patience, and the ability to remain calm under pressure help representatives handle diverse inquiries effectively. These skills ensure efficient resolution of member issues, a positive customer experience, and support Optum's service standards.

What are some common challenges faced by full time Optum call center representatives and how are they supported in overcoming them?

Full Time Optum Call Center representatives often encounter challenges such as managing a high volume of calls, addressing complex member inquiries, and maintaining empathy during difficult conversations. To support employees, Optum provides comprehensive training, access to knowledge bases, and ongoing coaching to help representatives build their communication and problem-solving skills. Team leads and supervisors are readily available for guidance, and regular team meetings foster collaboration and peer support. This structured environment ensures that representatives can effectively assist members while also growing professionally.

What is the difference between Full Time Optum Call Center vs Customer Service Representative?

AspectFull Time Optum Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; customer service skills
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer interaction-focused
Employer & IndustryOptum, healthcare industryVarious industries, including healthcare, retail, and services
Common Search IntentJob roles, requirements, and work conditions at OptumCustomer service roles, skills, and job opportunities

The Full Time Optum Call Center role primarily involves healthcare-related customer support in a call center environment, requiring specific healthcare knowledge and team collaboration. In contrast, a Customer Service Representative may work across various industries with broader customer interaction responsibilities. While both roles focus on customer service, the Optum position is specialized within the healthcare sector, often with specific certifications or knowledge requirements.

What cities are hiring for Full Time Optum Call Center jobs?

Cities with the most Full Time Optum Call Center job openings:

What are the most commonly searched types of Optum Call Center jobs?

The most popular types of Optum Call Center jobs are:

What states have the most Full Time Optum Call Center jobs?

States with the most job openings for Full Time Optum Call Center jobs include:

Full Time Optum Call Center jobs near you

Full Time Call Center

Eau Claire, WI • On-site

Menards, Inc.
Retail • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 983 frontline employees who took The Breakroom Quiz

12th of 51 rated home improvement retailers

People enjoy working here

Good employer

Recommended by students

Learn more about Menards, Inc.external

$18.25/hr

Full-time

Medical, Dental

Posted 6 days ago

Job description

Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! Full time and part time positions available!
CALL CENTER PRIMARY RESPONSIBILITIES:
Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.
  • Process sales and special orders based on Customer requests and need
  • Provide clarification on Menards return policies and process returns accurately
  • Ability to work both independently and on a team in a fast-paced work environment
  • Ability to solve customer concerns and provide effective solutions in timely manner

Call Center hours of Operations are Sunday - Saturday 7:00am - 7:00pm.
Full Time: starting at $18.25/hour
  • Must be available to work up to 40 hours/week
  • Ideal availability would be 10:00am - 7:00pm
  • every other weekend is required.

Additional Requirements:
  • Must be able to work ONSITE at the General Office in Eau Claire, WI
  • Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
  • Opportunities to work occasional overtime including weekends and holidays
  • High school diploma or equivalent
  • Strong customer service skills and the ability to handle customer inquiries in a professional manner

BENEFITS:
  • Extra $3 per hour for weekend shifts
  • Flexible Scheduling
  • Store Discount
  • Profit Sharing
  • Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
  • Medical Insurance and Dental Plans
  • On-the-job training
  • Advancement Opportunities

Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY!
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About Menard

Sourced by ZipRecruiter

A family-owned company started in 1958, Menards® is headquartered in Eau Claire, Wisconsin and has more than 300 home improvement stores. Today, Menards® is known throughout the home improvement industry as the low price leader; it's no wonder our famous slogan Save BIG Money!® is so widely known and easy to remember. Menards® has always been committed to providing high-quality customer service. Whether it's through helping customers design and/or calculate projects with our Design-It Center and Project Calculator programs, helping with an order, answering questions about merchandise or how to do a project, our service to our customers is number one.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Truax, WI, US

Year founded

1958

View All Menard Jobs

What Menards employees say

Pay

Benefits

Hours and flexibility

Workplace

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