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Full Time Optum Call Center Jobs (NOW HIRING)

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Immediately hiring Full Time Call Center Agents at Anserfone! Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

MAP

Call Center Specialist

North Richland Hills, TX · On-site

$17/hr

Immediately hiring Full Time Call Center Specialists! What is a Call Center Specialist? Our technology allows us to be a virtual extension of our client and to make a direct impact on their everyday ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

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Full Time Optum Call Center information

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How much do full time optum call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for full time optum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Full Time Optum Call Center jobs?

Full Time Optum Call Center jobs involve working as a customer service representative for Optum, a healthcare services and innovation company that is part of UnitedHealth Group. Employees in these roles handle inbound and outbound calls, assist members with questions regarding their healthcare plans, resolve issues, and provide information about benefits and services. These positions typically require strong communication skills, computer proficiency, and the ability to work full-time hours, often including evenings or weekends. Training is usually provided, and the job may be remote or office-based depending on the location and business needs.

What is the difference between Full Time Optum Call Center vs Customer Service Representative?

AspectFull Time Optum Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; customer service skills
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer interaction-focused
Employer & IndustryOptum, healthcare industryVarious industries, including healthcare, retail, and services
Common Search IntentJob roles, requirements, and work conditions at OptumCustomer service roles, skills, and job opportunities

The Full Time Optum Call Center role primarily involves healthcare-related customer support in a call center environment, requiring specific healthcare knowledge and team collaboration. In contrast, a Customer Service Representative may work across various industries with broader customer interaction responsibilities. While both roles focus on customer service, the Optum position is specialized within the healthcare sector, often with specific certifications or knowledge requirements.

What are the key skills and qualifications needed to thrive as a Full Time Optum Call Center Representative, and why are they important?

To thrive as a Full Time Optum Call Center Representative, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with call center telephony systems, CRM platforms, and basic computer applications is often required. Excellent communication, patience, and the ability to remain calm under pressure help representatives handle diverse inquiries effectively. These skills ensure efficient resolution of member issues, a positive customer experience, and support Optum's service standards.

What are some common challenges faced by Full Time Optum Call Center representatives and how are they supported in overcoming them?

Full Time Optum Call Center representatives often encounter challenges such as managing a high volume of calls, addressing complex member inquiries, and maintaining empathy during difficult conversations. To support employees, Optum provides comprehensive training, access to knowledge bases, and ongoing coaching to help representatives build their communication and problem-solving skills. Team leads and supervisors are readily available for guidance, and regular team meetings foster collaboration and peer support. This structured environment ensures that representatives can effectively assist members while also growing professionally.
What cities are hiring for Full Time Optum Call Center jobs? Cities with the most Full Time Optum Call Center job openings:
What are the most commonly searched types of Optum Call Center jobs? The most popular types of Optum Call Center jobs are:
What states have the most Full Time Optum Call Center jobs? States with the most job openings for Full Time Optum Call Center jobs include:
Full Time Optum Call Center jobs near you

Call Center Agent

Anserfone

Memphis, TN • On-site

$16/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Immediately hiring Full Time Call Center Agents at Anserfone!

Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

Customer service experience is a plus, but not required.

This is an in office position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows based environment
  • Good attendance
  • The ability to type 35 words per minute or more

Our benefits for Full Time Employees include:

  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance

Compensation: $16 / Hour

Shifts Offered:

  • Full Time - 40 hours per week, 10-hour shifts
    • 2nd Shift
  • Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Anserfone is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity – Apply Today!


Job Posted by ApplicantPro