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The Technical Trainer - Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office and revenue cycle workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades.

In alignment with enterprise initiatives and standardized workflows, the Technical Trainer ensures that training drives user proficiency, consistency, and adoption across the network. This role partners closely with PMS Support, operational leadership, and cross-functional stakeholders to identify training gaps, reinforce best practices, and improve overall system utilization and performance.

Training Design & Delivery

• Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow-up, charge correction, and claims management

• Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching

• Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards

• Support onboarding of new hires and role transitions to ensure operational readiness

Operational & Cross-Functional Alignment

• Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives

• Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance

• Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support

• Collaborate with stakeholders to standardize workflows and promote consistent system use across practices

User Support & Continuous Improvement

• Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users

• Develop targeted training based on recurring issues, trends, and support needs

• Contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience

Degree or equivalent and typically requires 4+ years of relevant experience.

Critical Skills

• Deep expertise in athenaIDX application with a focus on back office revenue cycle functions

• Strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management

• Experience designing and delivering structured training programs to varied audiences (new hires through experienced users)

• Ability to translate complex workflows into clear, actionable training content

• Strong analytical skills with the ability to assess training needs and drive targeted solutions

• Willingness to travel as needed for in-person training and implementation support

• Excellent communication and presentation skills, with the ability to engage and influence diverse audiences

• Demonstrated ability to coach, mentor, and reinforce learning in a professional setting

• Strong organizational and time management skills, with the ability to manage multiple priorities

• Adaptability in a dynamic environment with evolving technology and business needs

• Experience supporting system implementations, upgrades, or large-scale operational initiatives

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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