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Optum Call Center Jobs in Texas (NOW HIRING)

Optum - Webster

Neurology - General

Houston, TX · On-site

Neurology Specialty General Explore opportunities with Kelsey-Seybold Clinic, part of the Optum ... Kelsey Seybold Clinic has a 24-hour call center and after-hours registered triage nurse to assist ...

Optum - Pearland

Neurology - General

Houston, TX · On-site

Neurology Specialty General Explore opportunities with Kelsey-Seybold Clinic, part of the Optum ... Kelsey Seybold Clinic has a 24-hour call center and after-hours registered triage nurse to assist ...

UnitedHealth Group

Virtual Visit Specialist

Dallas, TX · On-site +1

$81K - $82K/yr

Optum is a global organization that delivers care, aided by technology to help millions of people ... Must be comfortable working in a fast-paced, high-volume, call center environment * Must be able ...

UnitedHealth Group

Virtual Visit Specialist

Dallas, TX · On-site

$81K - $82K/yr

Optum is a global organization that delivers care, aided by technology to help millions of people ... Must be comfortable working in a fast-paced, high-volume, call center environment * Must be able ...

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How much do optum call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for optum call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is an Optum Call Center?

An Optum Call Center job involves assisting customers, patients, or healthcare providers with inquiries related to insurance, claims, billing, prescriptions, or healthcare services. Employees handle inbound and outbound calls, provide accurate information, resolve issues, and ensure excellent customer service. Strong communication skills, attention to detail, and knowledge of healthcare processes are essential for success in this role.

What does a typical workday look like for an Optum Call Center representative?

A typical workday for an Optum Call Center representative involves handling a steady stream of incoming calls related to healthcare benefits, claims, billing inquiries, and appointment scheduling. You’ll work closely with other team members and supervisors to resolve issues and ensure quality service, often using scripts and internal systems to guide responses. Performance metrics, such as call resolution rates and customer satisfaction scores, are commonly tracked to maintain service standards. While challenging at times, the role offers the opportunity to build valuable skills in customer relations and healthcare support, providing a solid foundation for advancement within the company.

What are the key skills and qualifications needed to thrive in the Optum Call Center position, and why are they important?

To thrive as an Optum Call Center representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and occasionally healthcare-related platforms or HIPAA certification is often preferred. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting callers. These skills are essential for resolving customer inquiries efficiently while maintaining high satisfaction and adhering to compliance standards.

What are the most commonly searched types of Optum Call Center jobs in Texas?

The most popular types of Optum Call Center jobs in Texas are:

What are popular job titles related to Optum Call Center jobs in Texas?

For Optum Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Optum Call Center jobs in Texas look for?

The top searched job categories for Optum Call Center jobs in Texas are:

What cities in Texas are hiring for Optum Call Center jobs?

Cities in Texas with the most Optum Call Center job openings:

Optum Call Center jobs near you
Infographic showing various Optum Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Neurology - General

Optum - Webster

Houston, TX • On-site

Other

Posted 6 days ago

Job description

Neurology Specialty General

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

At Kelsey-Seybold Clinic, our Neurologists diagnose, treat, and manage patients with neurological disorders. They see patients in the office from 8-5pm Monday through Friday. One of the group neurologists takes call during weekday evenings and on weekends every six weeks on average. Kelsey Seybold Clinic has a 24-hour call center and after-hours registered triage nurse to assist in patient care.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Graduate of an approved training program in the United States
  • Board Certified and/or Board Eligible
  • Driver's License and access to a reliable transportation

Preferred Qualification:

  • Bilingual (English/Spanish) fluency

Client Details State TX

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