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24 Hour Call Center Remote Jobs in Texas (NOW HIRING)

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Contract-to-Hire (3-4 month contract through Medix) Pay Rate: $16.80/hour Start Dates: August 3rd & September 14th Location: Fully Remote About the Role We are seeking a Remote Healthcare Call Center ...

MDS Communications

Remote Call Center Agent

El Paso, TX · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds ...

MDS Communications

Call Center Representative

El Paso, TX · Remote

$15 - $16/hr

Texas Remote - TXEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift ... We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds ...

MDS Communications

Call Center Representative

El Paso, TX · Remote

$15 - $16/hr

Texas Remote - TXEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift ... We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds ...

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24 Hour Call Center Remote information

What is a 24 hour call center remote?

A 24 Hour Call Center Remote job involves handling customer inquiries, support requests, or complaints from home through phone, chat, or email. Since the call center operates 24/7, employees may work various shifts, including nights, weekends, and holidays. Responsibilities typically include troubleshooting issues, providing information, and ensuring customer satisfaction. This role requires strong communication skills, a reliable internet connection, and the ability to work independently in a remote environment.

What are the key skills and qualifications needed to thrive in a 24 hour call center remote position?

To thrive as a 24 Hour Call Center Remote agent, you need excellent verbal communication skills, a high school diploma or equivalent, and reliable internet connectivity. Familiarity with customer relationship management (CRM) software, call routing systems, and headset equipment is typically required. Strong problem-solving abilities, patience, and the ability to manage stress are standout soft skills. These competencies ensure efficient customer support, seamless workflow, and high customer satisfaction in a fast-paced, virtual environment.

What are some of the unique challenges of working remotely in a 24 hour call center, and how can I prepare for them?

Working remotely in a 24 hour call center often means adapting to rotating shifts, staying alert during non-traditional hours, and managing potential distractions at home. It’s important to set up a dedicated, quiet workspace and establish clear boundaries to maintain professional focus. Staying organized and communicating proactively with your remote team can help overcome feelings of isolation and ensure issues are addressed promptly. Many employers also provide training and support systems to help staff adjust to the demands of remote, around-the-clock operations. By preparing yourself for these challenges, you’ll be better positioned to succeed and enjoy a rewarding remote career.

What are the most commonly searched types of 24 Hour Call Center jobs in Texas?

The most popular types of 24 Hour Call Center jobs in Texas are:

What are popular job titles related to 24 Hour Call Center Remote jobs in Texas?

For 24 Hour Call Center Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching 24 Hour Call Center Remote jobs in Texas look for?

The top searched job categories for 24 Hour Call Center Remote jobs in Texas are:

What cities in Texas are hiring for 24 Hour Call Center Remote jobs?

Cities in Texas with the most 24 Hour Call Center Remote job openings:

24 Hour Call Center Remote jobs near you
Infographic showing various 24 Hour Call Center Remote job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Remote Call Center Representative

Medix

Pearland, TX • On-site, Remote

$15 - $16.80/hr

Full-time

Re-posted 3 days ago

Job description

Healthcare Call Center Representative
Fully Remote | Full-Time | Contract-to-Hire
Employment Type: Contract-to-Hire (3-4 month contract through Medix)
Pay Rate: $16.80/hour
Start Dates: August 3rd & September 14th
Location: Fully Remote
About the Role
We are seeking a Remote Healthcare Call Center Representative to join a Patient Access team supporting patients with appointment scheduling and general healthcare inquiries. This role serves as the first point of contact for patients and requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume call center environment.
This opportunity is ideal for candidates who enjoy helping others, have healthcare customer service experience, and are comfortable working independently in a structured remote setting.
Responsibilities
  • Handle 40-80+ inbound patient calls daily in a high-volume contact center environment
  • Schedule, confirm, reschedule, and cancel patient appointments accurately
  • Assist patients with general questions and provide clear, professional support
  • Route calls appropriately to specialty departments or additional resources
  • Utilize Epic EMR to complete appointment scheduling and documentation
  • Follow established scheduling procedures, workflows, and quality standards
  • Maintain performance metrics related to call quality, accuracy, and productivity
  • Participate in coaching sessions, feedback discussions, and quality assurance reviews

Required Qualifications
  • High school diploma or equivalent (proof required)
  • Strong verbal communication and customer service skills
  • Ability to manage a high volume of calls while maintaining accuracy
  • Strong attention to detail and organizational skills
  • Ability to work independently in a remote environment

Preferred Qualifications
  • Bilingual in Spanish and English strongly encouraged
  • Previous healthcare scheduling or patient access experience
  • Experience working with Epic EMR
  • Prior call center experience

Training Requirements
  • 4 weeks of mandatory training
  • Monday-Friday, 8:00 AM-5:00 PM CST
  • No time off permitted during training
  • Camera must remain on during training sessions
  • Supervised call handling begins during Week 3
  • Ongoing coaching and quality reviews continue after training completion

Post-Training Schedule
Schedules are assigned based on business needs and may include:
  • 8:00 AM-5:00 PM CST
  • 9:00 AM-6:00 PM CST
  • 10:00 AM-7:00 PM CST
  • 11:00 AM-8:00 PM CST
  • 12:00 PM-9:00 PM CST

Weekend availability is required.
Remote Work Requirements
  • Minimum 50 Mbps high-speed internet connection
  • Hardwired Ethernet connection required (no Wi-Fi, hotspot, or satellite internet)
  • Quiet, professional workspace free from distractions and background noise
  • Dedicated desk/workstation setup
  • Ability to complete required IT and equipment questionnaires

Equipment Provided
  • Thin client terminal
  • Dual monitors
  • Keyboard and mouse
  • Webcam
  • Wired headset
  • Ethernet cable

Candidates must have backup personal equipment available in the event of delays, replacements, or technical issues with company-provided equipment.
Hiring Process
  • Internet speed verification
  • IT hardware questionnaire completion
  • Two professional references
  • One-round interview with Contact Center Leadership

Compliance Requirements
  • Education verification
  • Employment verification
  • Background check
  • Drug screening
  • Health screening

Why Consider This Opportunity?
  • Fully remote position with equipment provided
  • Contract-to-hire opportunity with potential long-term employment
  • Structured training program and ongoing support
  • Opportunity to grow within a healthcare organization
  • Gain valuable experience in patient access and healthcare operations

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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