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Optum Call Center Jobs in California (NOW HIRING)

Our office is located at 1420 S Central Ave Glendale, CA 91204 Optum Insight is improving the flow ... Call center experience * Experience working in a metric-driven work environment Soft Skills: * Must ...

Our office is located at 1420 S Central Ave Glendale, CA 91204 Optum Insight is improving the flow ... Call center experience * Experience working in a metric-driven work environment Soft Skills: * Must ...

Our office is located at 1420 S Central Ave Glendale, CA 91204 Optum Insight is improving the flow ... Call center experience * Experience working in a metric-driven work environment Soft Skills: * Must ...

Optum Call Center information

See California salary details

$10

$17

$24

How much do optum call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for optum call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an Optum Call Center?

An Optum Call Center job involves assisting customers, patients, or healthcare providers with inquiries related to insurance, claims, billing, prescriptions, or healthcare services. Employees handle inbound and outbound calls, provide accurate information, resolve issues, and ensure excellent customer service. Strong communication skills, attention to detail, and knowledge of healthcare processes are essential for success in this role.

What does a typical workday look like for an Optum Call Center representative?

A typical workday for an Optum Call Center representative involves handling a steady stream of incoming calls related to healthcare benefits, claims, billing inquiries, and appointment scheduling. You’ll work closely with other team members and supervisors to resolve issues and ensure quality service, often using scripts and internal systems to guide responses. Performance metrics, such as call resolution rates and customer satisfaction scores, are commonly tracked to maintain service standards. While challenging at times, the role offers the opportunity to build valuable skills in customer relations and healthcare support, providing a solid foundation for advancement within the company.

What are the key skills and qualifications needed to thrive in the Optum Call Center position, and why are they important?

To thrive as an Optum Call Center representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and occasionally healthcare-related platforms or HIPAA certification is often preferred. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting callers. These skills are essential for resolving customer inquiries efficiently while maintaining high satisfaction and adhering to compliance standards.

What are the most commonly searched types of Optum Call Center jobs in California?

The most popular types of Optum Call Center jobs in California are:

What cities in California are hiring for Optum Call Center jobs?

Cities in California with the most Optum Call Center job openings:

Infographic showing various Optum Call Center job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Optum CA - Orthopedic Surgeon, Redlands

UnitedHealth Group

Redlands, CA

$430K - $887K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday


UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

193rd of 898 rated healthcare providers


Job description

Optum CA is seeking an Orthopedic Surgeon Physician to join our team in Redlands, CA.  Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Position Highlights:

  • Location covering: Redlands, CA
  • Schedule: M-F; 8:00 a.m. - 5:00 p.m. with 1-hour lunch 
  • Shared call Q6 days coverage responsibilities include 1 hospital, which is a community hospital with no trauma designation
  • Hospital call is supported by in-house hospitalist for admission and management
  • Loma Linda University Medical Center is a level 1 trauma center and is local and takes high level traumas
  • 4 PAs are in the department for support
  • Approximately equal clinic and surgery patient time. 5 days a week; clinic is 2.5 days a week and surgery is 2 days a week with a half day allotted to administrative duties
  • Clinical support staff; rooming patients, vitals, RX refills, and follow up appointments
  • Direct Referrals from Optum Primary Care Network
  • EPIC EMR
  • Opportunity for surgery center ownership
  • Preferred to be comfortable in hip and knee replacement

Compensation & Benefits Highlights 

  • This position offers a guaranteed base plus an annual RVU production bonus structure with no cap, and an annual incentive plan based on access and patient satisfaction
  • Comprehensive Benefits: Health, Vision, & Dental
  • Leadership Pathways and Partnership Program
  • PTO accrual increases with tenure; Year 0-5 accumulates 23 days of PTO, and observes 8 holidays where clinics are closed 1 floating holiday
  • CME reimbursement and related time off ($4500 and 40 hours for full-time teammates)
  • Paid License renewals (CA license and DEA)
  • Malpractice Tail Coverage
  • 401k with match, Executive Savings Plan, and UHG Employee Stock Purchase Program
  • Employee Wellness Program and Volunteer opportunities


What makes an Optum Career different?  

  • Be part of a best-in-class employee experience that enables you to practice at the top of your license  
  • We believe that better care for clinicians equates to better care for patients  
  • We are influencing change collectively on a national scale while still maintaining the culture and community of our local care organizations  
  • Practice medicine autonomously, with the support, not restrictions, of a sustainable and thriving national health care organization

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Required Qualifications:

  • BE/BC as anOrthopedic Surgeon by ABOS
  • Unrestricted CA Physician License
  • Current CA DEA certificate required prior to start date
  • EMR Proficient
  • Excellent time management skills

Preferred Qualifications:

  • Joints focus in adult reconstruction 

Compensation for this specialty generally ranges from $430,000 - $887,500. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


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