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Operations Support Analyst Jobs in New York (NOW HIRING)

Harvey

Support Operations Data Analyst

New York, NY · On-site

$112K - $168K/yr

As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us ...

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

Escalate issues promptly when they may impact clients or business operations. * Represent local ... Minimum of 4+ years as a desktop support analyst supporting a minimum of 500 clients * Minimum of ...

Lancesoft

Training Support Analyst

White Plains, NY · On-site

$35 - $38/hr

The Training Support Analyst provides operational and logistical support for the planning, organization, and delivery of technical training pathways and programs that develop workforce capabilities ...

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for operations support analyst in New York is $33.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $39.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by operations support analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an operations support analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What does an operations support analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.
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What are popular job titles related to Operations Support Analyst jobs in NY? For Operations Support Analyst jobs in NY, the most frequently searched job titles are:
Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 3% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $69,578 per year, or $33.5 per hour.

Technical Support Analyst

Garda Capital Partners

New York, NY • On-site

$90K - $115K/yr

Full-time

Medical, Retirement

Re-posted 11 hours ago

Job description

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.
Garda is seeking a Technical Support Analyst based in our New York Office. This role is the primary IT point of contact for employees in NY and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.
Beyond day-to-day end-user support, this role contributes meaningfully to global infrastructure projects, assists the security team with vulnerability remediation and incident response, and serves as an on-site liaison to our Managed Service Provider, helping to triage, escalate, and drive resolution of support issues across the firm.
Position Responsibilities
End-User & Desktop Support
Serve as primary IT support for Garda's New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems. Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain professionalism and adaptability in a fast-paced environment.
Liaison & MSP Coordination
Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams. Build strong relationships with support and engineering teams to improve responsiveness and service quality.
Security Support
Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.
Infrastructure & Projects
Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.
Qualifications & Desired Skills
  • 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
  • Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
  • Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
  • Experience supporting executives or trading floor environments
  • Strong communication skills with ability to prioritize and manage multiple tasks under pressure
  • Ability to lift and install IT equipment
  • Experience with endpoint tools (e.g., Intune or SCCM)
  • Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)

Candidate Privacy Notice
This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.
Base Salary for this role is expected to be between:
$90,000-$115,000 USD

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