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Order Management Analyst Jobs in New York (NOW HIRING)

Claroty

Manager, Global Order Management

New York, NY · On-site +1

$115K - $130K/yr

As Claroty scales globally, the Manager, Global Order Management is a pivotal role at the ... Strong analytical, organizational, and stakeholder management skills. Preferred Qualifications

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Order Management Analyst information

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$19

$31

$45

How much do order management analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for order management analyst in New York is $31.01, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $37.36 per hour, depending on experience, location, and employer.

What is an order management analyst?

An Order Management Analyst is a professional responsible for overseeing and optimizing the entire order fulfillment process within a company. They manage the flow of customer orders from receipt through delivery, ensuring accuracy, timely processing, and customer satisfaction. Their duties often include coordinating with sales, logistics, and inventory teams, analyzing order data to identify trends or issues, and recommending improvements to streamline operations. This role is crucial for maintaining efficient supply chain operations and supporting overall business goals.

What are the key skills and qualifications needed to thrive as an order management analyst?

To thrive as an Order Management Analyst, you need strong analytical abilities, attention to detail, and a background in business or supply chain management, often supported by a relevant degree. Familiarity with ERP systems like SAP or Oracle, advanced Excel skills, and experience with order processing software are typically required. Outstanding communication, problem-solving, and organizational skills help you excel in coordinating between sales, logistics, and customers. These competencies ensure accurate order fulfillment, efficient workflow, and high customer satisfaction in a dynamic environment.

What are some common challenges faced by order management analysts, and how can they be addressed?

Order Management Analysts often encounter challenges such as handling high volumes of orders, managing discrepancies between sales and inventory data, and coordinating among multiple departments like sales, logistics, and customer service. Effective communication, strong attention to detail, and proficiency with order management systems are essential to overcome these hurdles. Staying proactive in problem-solving and developing solid relationships with cross-functional teams can also help analysts resolve issues quickly and ensure smooth order fulfillment.

What is the difference between Order Management Analyst vs Customer Service Representative?

AspectOrder Management AnalystCustomer Service Representative
Required CredentialsBachelor's degree in Business, Supply Chain, or related field; ERP system knowledgeHigh school diploma or equivalent; excellent communication skills
Work EnvironmentOffice setting, often with ERP and order processing systemsCall centers, retail stores, or customer service departments
Employer & Industry UsageLogistics, manufacturing, retail companiesRetail, telecommunications, service industries
Common Search & Comparison IntentOrder processing, supply chain, logistics rolesCustomer support, client communication roles

The Order Management Analyst focuses on processing and optimizing customer orders within supply chain systems, requiring technical skills and industry knowledge. In contrast, Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles involve communication, the Analyst role emphasizes order accuracy and system management, whereas the Representative emphasizes customer satisfaction and support.

Is order management analyst a good career?

An order management analyst is a professional responsible for overseeing and optimizing order processing and supply chain activities. The role often requires strong organizational skills, familiarity with enterprise resource planning (ERP) systems, and attention to detail. It can offer stable employment and opportunities for advancement in logistics, supply chain, and operations management fields.

What does an order management analyst do?

An order management analyst oversees the processing and tracking of customer orders to ensure accuracy and timely delivery. They analyze order data, coordinate with sales, logistics, and customer service teams, and often use software tools like ERP systems to optimize order workflows and resolve issues.

What are popular job titles related to Order Management Analyst jobs in New York?

For Order Management Analyst jobs in New York, the most frequently searched job titles are:

What job categories do people searching Order Management Analyst jobs in New York look for?

The top searched job categories for Order Management Analyst jobs in New York are:

Order Management Analyst jobs near you
Infographic showing various Order Management Analyst job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $64,503 per year, or $31 per hour.

Order Management Specialist

Kiss Products, Inc.

Port Washington, NY

$21 - $28/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Job Description Summary:The Order Management Specialist supports the end-to-end order management process for domestic and international customers, ensuring purchase orders are processed accurately, efficiently, and in alignment with customer and retailer requirements. This role partners closely with Sales, Demand Planning, Purchasing, Global Logistics, Finance, IT/EDI, and Warehouse teams to monitor order status, resolve discrepancies, support fulfillment, and maintain strong service levels. The ideal candidate is detail-oriented, organized, collaborative, and able to manage multiple priorities in a fast-paced environment while supporting process improvement and operational excellence.Job Description:Position Overview

The Order Management Specialist is responsible for supporting accurate and timely execution of customer orders from receipt through fulfillment and invoicing. This position plays a key role in ensuring order accuracy, customer satisfaction, retailer compliance, and cross-functional alignment across Sales Operations and related business teams.

This role requires strong attention to detail, clear communication, follow-through, and the ability to proactively identify and resolve order-related issues before they impact customers or internal service levels.


Key ResponsibilitiesOrder Management & Processing

Manage customer purchase orders from receipt through order entry, fulfillment, invoicing, and follow-up.

Process EDI and manual orders in SAP while validating customer, item, ship-to, pricing, delivery date, and quantity details.

Review orders for errors, discrepancies, item blocks, delivery blocks, pricing issues, pack quantity requirements, and customer-specific compliance needs.

Monitor open orders and coordinate timely order release to the appropriate warehouse or distribution center.

Partner with internal teams to address shortages, allocation updates, backorders, shipping constraints, and revised delivery requirements.

Maintain accurate documentation of order activity, customer instructions, and follow-up actions.

Customer & Retailer Support

Serve as a point of contact for customer, sales, and internal inquiries related to order status, shipping updates, product availability, fulfillment timing, and operational issues.

Support major retailer and customer requirements, including compliance expectations, routing instructions, ASN/invoice considerations, order acknowledgements, and required documentation.

Communicate clearly and professionally with internal and external stakeholders to resolve issues and support customer satisfaction.

Cross-Functional Collaboration

Work closely with Sales, Demand Planning, Purchasing, Global Logistics, Finance, IT/EDI, Customer Service, and Warehouse teams to support accurate and complete order execution.

Escalate potential risks, delays, shortages, or discrepancies in a timely manner with clear ownership and recommended next steps.

Assist with new customer onboarding and support operational readiness before initial purchase orders are processed.

Support allocation reviews and order alignment activities by preparing clean order data and communicating updates to applicable teams.

Reporting, Analysis & Documentation

Generate and maintain reports using SAP, Excel, customer portals, and internal tracking tools as needed.

Analyze order trends, recurring issues, compliance concerns, or process gaps to support continuous improvement.

Maintain accurate records, order notes, trackers, and documentation to support visibility, audit readiness, and team coverage.

Support Sales Operations KPI tracking related to order timeliness, accuracy, service levels, and customer compliance.

Process Improvement & SOP Support

Identify opportunities to reduce manual work, improve order visibility, and strengthen process controls.

Assist with SOP updates, training documentation, and process standardization across Sales Operations workflows.

Participate in ad-hoc projects and operational initiatives that support team efficiency and scalable growth.

Benefits

  • Premium Medical Insurance Coverage

  • 401(k) Savings Plan

  • Paid Time Off (PTO) based on seniority

  • Paid Holidays

Additional Workplace Offerings (subject to change or eligibility.)

  • Annual Bonus Plan

  • Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room

  • Summer Fridays

  • Complimentary Gourmet Breakfast, Lunch, and Dinner

  • Relocation Support for New Hires

  • Work Anniversary Recognitions

  • Congratulatory & Condolence Gifts

  • Employee Referral Bonus Program

  • License/Certification Reimbursements

  • Corporate Employee Discounts

  • Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card

  • Commuter Support (Shuttle Bus Program and EZPass Support)

  • Vehicle Perks

Qualification(s):Education(s):Bachelor of Science (B.S): Business Administration/Management, Bachelor of Science (B.S): Business Communications, Bachelor of Science (B.S): Fashion Merchandising, Bachelor of Science (B.S): International Business, Bachelor of Science (B.S): Logistics Management, Bachelor of Science (B.S): Supply Chain ManagementWork Experience:Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related fieldSkill(s):Microsoft Excel, Microsoft Excel Pivot Table, Order Management, Retail Compliance, Sales Operations, Supply Chain LogisticsLanguage(s):EnglishCertification(s):Not Applicable

The anticipated compensation range is

21.50 - 39.75 USD Hourly

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the "Company") is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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