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Operations Support Analyst Jobs in New York (NOW HIRING)

BravoTech

Field Support Analyst

Manhattan, NY · On-site

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're ... technology operations. If you enjoy solving technical problems while delivering outstanding ...

Kalshi Inc

Support/Risk Operations

New York, NY · On-site

$80K - $90K/yr

Role Roadmap We're looking for a Support/Risk Operations Analyst to own the risk support ticket queue, which include the cases that sit at the intersection of fraud, KYC, account security, and user ...

Jerseydigs

Yardi Support Analyst

Florham Park, NJ · On-site

$150 - $200/hr

The Yardi Support Analyst focuses on providing application support services to our various property ... Design specific Accounting, Development and Operational Reports at the request of the CFO. 22.

westminster

Yardi Support Analyst

Manhattan, NY · On-site

The Yardi Support Analyst focuses on providing application support services to our various property ... Design specific Accounting, Development and Operational Reports at the request of the CFO. 22.

Stripe

Support Operations, Privy

New York, NY · On-site

Bringing crypto to everyone What you'll do As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and ...

Stripe

Support Operations, Privy

New York, NY · On-site

Bringing crypto to everyone What you'll do As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and ...

Skadden

Technology Support Analyst

Manhattan, NY · On-site

$80 - $100/hr

The Technology Support Analyst provides technology support to the local office for areas including ... Complies with and understands Firm operation, policies and procedures. Performs other related ...

New

Stripe

Support Operations, Privy

Manhattan, NY · On-site

Bringing crypto to everyone What you'll do As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and ...

Man Group

Trade Support Analyst

New York, NY · On-site

Purpose of the Role The Trade Support Analyst will be responsible for the following: * Assist ... Liaise with various operations teams to resolve downstream issues. Specific Responsibilities * Work ...

CFGI

Operations Support Manager

Stamford, CT · On-site

East Coast Operations Support Manager Position Summary The CFGI East Coast Operations Support ... Collect and analyze information related to business support needs, expenses, vendors, events ...

McDermott

Technology Support Analyst

Manhattan, NY · On-site

$100 - $125/hr

The Technology Support Analyst provides technology customer support and leadership ... This position assists with strategic projects and operational activities that impact the local ...

CFGI

Operations Support Manager

Stamford, CT

East Coast Operations Support Manager Position Summary The CFGI East Coast Operations Support ... Collect and analyze information related to business support needs, expenses, vendors, events ...

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All JobsOperations Support Analyst JobsOperations Support Analyst Jobs in New York

Operations Support Analyst information

See New York salary details

$13

$33

$81

How much do operations support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for operations support analyst in New York is $33.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $39.95 per hour, depending on experience, location, and employer.

What does an operations support analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.

What are the key skills and qualifications needed to thrive as an operations support analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What are some common challenges faced by operations support analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are popular job titles related to Operations Support Analyst jobs in New York?

For Operations Support Analyst jobs in New York, the most frequently searched job titles are:

What job categories do people searching Operations Support Analyst jobs in New York look for?

The top searched job categories for Operations Support Analyst jobs in New York are:

What cities in New York are hiring for Operations Support Analyst jobs?

Cities in New York with the most Operations Support Analyst job openings:

What are popular job titles related to Operations Support Analyst jobs in NY?

For Operations Support Analyst jobs in NY, the most frequently searched job titles are:

Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in New York as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,578 per year, or $33.5 per hour.

Field Support Analyst

Manhattan, NY • On-site

BravoTech
Recruiting and Staffing Services • 201 - 500 employees
Learn more about BravoTechexternal

Contractor

Re-posted 3 days ago

Job description


Field Support AnalystDeliver Exceptional IT Support in a Dynamic Enterprise Environment
We're seeking a customer-focused Field Support Analyst to provide Level 1 and Level 2 technical support for enterprise users. In this role, you'll troubleshoot hardware and software issues, support office technology, manage IT tickets, and help ensure seamless day-to-day technology operations. If you enjoy solving technical problems while delivering outstanding customer service, this is an excellent opportunity to grow your IT career.
Location: New York City, NY (Onsite)
Key Responsibilities
  • Provide Level 1 and Level 2 desktop support for end users.
  • Troubleshoot hardware, software, and connectivity issues.
  • Respond to and resolve incidents and service requests through the IT ticketing system.
  • Install, configure, and support desktop hardware, software, and office technology.
  • Maintain and update technical documentation, diagrams, and support materials.
  • Research technical issues and collaborate with business and IT teams to identify solutions.
  • Support documentation standards and contribute to process improvements.
  • Assist application development teams with technical requests as needed.
  • Deliver exceptional customer service while meeting service level expectations.
Required Qualifications
  • Bachelor's degree and up to 3 years of relevant IT support experience, or an equivalent combination of education and 5+ years of related experience.
  • Experience providing desktop, hardware, and software support in an enterprise environment.
  • Strong customer service and communication skills.
  • Experience supporting Microsoft Office applications, including Word, Excel, and Outlook.
  • Knowledge of Active Directory, Microsoft Intune, remote management tools, and incident/request management.
  • Strong troubleshooting, analytical, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
  • Experience supporting Apple iOS devices.
  • Experience with Adobe Acrobat.
  • Familiarity with technical documentation and knowledge management.
  • Experience working within enterprise IT support or service desk environments.
Why Join Us
  • Support a wide range of enterprise technologies in a collaborative environment.
  • Gain experience across desktop support, endpoint management, and enterprise IT operations.
  • Work with a team committed to delivering outstanding customer service and technical excellence.
  • Build your career while supporting a modern, technology-driven organization.
Apply Today
If you're passionate about technology, enjoy helping users solve technical challenges, and want to grow your career in enterprise IT support, we'd love to hear from you. Apply today!
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
972-419-1609 ALee@BravoTech.com
972-419-1609 ALee@BravoTech.com
About New York, NY
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