Operations Program Associate Jobs (NOW HIRING)

This position is located at our Great West Center in Billings, MT

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
• Through our Child Care Assistance Program, First Interstate will contribute up to $1,500 per eligible dependent, with a max of $4,500 annually.
• We prioritize wellness by offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
Deposit Operations services First Interstate Bank branches by supporting the branches in their efforts to provide accurate, prompt, and courteous service to their customers regarding their deposit accounts as well as, individual retirement accounts (IRA) and mailroom support tasks. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior service and support for all deposit operations services, both internal and external.

• Completes daily processing of Exception Item Module (EIM), non-post items for Deposit and IRA accounts.

• Reviews compliance required documentation.

• Inputs and reviews basic account maintenance items including: Opt In/Opt Out, Change of Address, Stop Payments, ACH Returns, Deficit Notices & Closures, Credit Card Declines, Signature Card Reviews, IRA Beneficiary Changes, IRA Contribution & Distributions, Integrated Teller Duplicate Item Reviews.

• Processes and reviews business analytic report(s).

• Performs daily operational functions for quality control and validation in an accurate and timely matter.

• Adheres to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.

• Researches and resolves routine issues with limited assistance.

• Completes print jobs and return mail items.

• Partners with team members in process improvement for department initiatives.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES

• Basic use and understanding of MS Office Products (Word, Excel, Outlook) with the ability to learn and adapt to new technologies quickly.

• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.

• Work effectively in team environment and promote active listening, eliciting information, comprehending individual issues/needs, and recommending solutions.

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

• Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.

• Ability to produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required

• One-year certificate from college or technical school preferred

• less than 1 year related experience, training, and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently

• Lifting - Occasionally (up to 10 lbs)

• Sitting - Frequently

• Standing - Occasionally

• Overtime - Subject to business need

• Noise Level - Moderate

• Typical Work Hours - M-F (8-5)

• Regular and Predictable Attendance - Required