Operations Program Associate Jobs in Madison, WI

Introduction
Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.
As the flagship agency of the State of Wisconsin, our core values at Department of Administration are Adaptability, Collaboration, Stewardship, Equity, Service Excellence, and Integrity. Our values make it possible for us to fulfill our mission, with a set of shared principles and practices, and form the bedrock of how we operate, interact, and are seen by colleagues, partners, and other agencies.
This position is headquartered at 3319 West Beltline Highway, Madison, WI.
Position Summary
This paraprofessional position performs work under general supervision of the Director of Charitable Gaming and is responsible for managing the State of Wisconsin charitable bingo program. The incumbent reviews bingo applications and independently determines qualifications for charitable licensing and manages the application process for bingo license renewals. This position requires general knowledge of applicable statute and administrative code related to bingo & charitable gaming and is considered the subject matter expert for the bingo program. The incumbent communicates with department staff, organizations, legislators and division leadership concerning all rules and regulations regarding charitable bingo in Wisconsin.
For more information, please view the complete position description .
Salary Information
This Bingo Program Specialist (Gaming License Program Associate) is assigned to pay schedule/range 02-13. The starting pay rate will be $26.61 per hour, plus excellent benefits . A 12-month probation may be required.
Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan at the time of hire.
Job Details
Due to the nature of the position, DOA will conduct background checks on applicants prior to selection. DOA does not sponsor work visas and is not an eligible OPT (Optional Practical Training) employer for F-1 international students. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.
All employees are expected to live and work in Wisconsin. This position will have the option of working remotely upon agreement of the supervisor but will be asked to come into the office periodically. This schedule may change based on operational needs and organizational requirements. If you are invited to interview, this aspect can be discussed more in the interview process.
Qualifications
It is critically important that your application materials clearly describe your experience related to the stated job qualifications.
Qualified applicants will have each of the following:

• Experience reviewing & interpreting Wisconsin statutes.
• Experience with administration of Wisconsin licensing processes.
• Experience serving in a customer service role communicating with the public on a regular basis and explaining technical concepts to non-technical audiences.

In addition to the above, well-qualified applicants will also have at least one of the following:

• Regulatory experience reviewing application materials and making determinations on qualifying for a license based on statutory requirements.
• Experience reviewing simple financial statements for accuracy.
• Experience communicating with the public regarding Wisconsin statutes and administrative code.

How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications . Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Any applicants and employees with a disability may request reasonable accommodations.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment (VNCA) program.
Questions can be directed to Paula Langbecker at paulag.langbecker@wisconsin.gov .
Deadline to Apply
Applicant materials are due by 11:59p.m. Monday, August 3, 2026 .