Help Desk Representative Job ID: 26-02798 Location: O'Fallon, MO (4 Days Onsite / 1 Day Remote ... in a fast-paced environment. Key Responsibilities: * Handle inbound customer calls and email ...
Help Desk Representative Job ID: 26-02798 Location: O'Fallon, MO (4 Days Onsite / 1 Day Remote ... in a fast-paced environment. Key Responsibilities: * Handle inbound customer calls and email ...
Help Desk Agent
Nashville, TN · On-site
$16.50 - $21/hr
Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...
Help Desk Agent
Nashville, TN · On-site
$16.50 - $21/hr
Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...
POSITION SUMMARY: The Help Desk Specialist is responsible for ensuring the operation of the ... Strong problem-solving skills in a fast-paced environment. * Ability to learn new and complex tools ...
New
POSITION SUMMARY: The Help Desk Specialist is responsible for ensuring the operation of the ... Strong problem-solving skills in a fast-paced environment. * Ability to learn new and complex tools ...
New
Help Desk Analyst
Little Rock, AR · On-site
$19.75 - $26.75/hr
Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...
Help Desk Analyst
Little Rock, AR · On-site
$19.75 - $26.75/hr
Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...
Help Desk Technician
Golden, CO · On-site
$20.75 - $28/hr
Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
Help Desk Technician
Golden, CO · On-site
$20.75 - $28/hr
Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
HELP DESK AGENT
Nashville, TN · On-site
$16.50 - $21/hr
H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...
HELP DESK AGENT
Nashville, TN · On-site
$16.50 - $21/hr
H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...
Help Desk Analyst
$20.50 - $28/hr
Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ...
Help Desk Analyst
$20.50 - $28/hr
Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ...
Income Maintenance Caseworker III - Medicaid Program Specialist (Family & Children and Adult)
Bolivia, NC · On-site
$25.19 - $34/hr
In addition, the IMC III troubleshoots issues, refers appropriate cases to the help desk, and maintains the help desk log. Other responsibilities include compiling and entering data into NC FAST and ...
Income Maintenance Caseworker III - Medicaid Program Specialist (Family & Children and Adult)
Bolivia, NC · On-site
$25.19 - $34/hr
In addition, the IMC III troubleshoots issues, refers appropriate cases to the help desk, and maintains the help desk log. Other responsibilities include compiling and entering data into NC FAST and ...
Income Maintenance Caseworker III - Food and Nutrition Services Program Specialist
Bolivia, NC · On-site
$25.19 - $34/hr
In addition, the IMC III troubleshoots issues, refers appropriate cases to the help desk, and maintains the help desk log. Other responsibilities include compiling and entering data into NC FAST and ...
Income Maintenance Caseworker III - Food and Nutrition Services Program Specialist
Bolivia, NC · On-site
$25.19 - $34/hr
In addition, the IMC III troubleshoots issues, refers appropriate cases to the help desk, and maintains the help desk log. Other responsibilities include compiling and entering data into NC FAST and ...
Child Welfare Readiness Liaison
Durham, NC · On-site
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
Child Welfare Readiness Liaison
Durham, NC · On-site
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
Help Desk Coordinator
Trenton, NJ · On-site
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ... The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ...
Help Desk Coordinator
Trenton, NJ · On-site
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ... The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ...
Help Desk Specialist
Washington, DC · On-site
$69K - $95K/yr
Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...
Help Desk Specialist
Washington, DC · On-site
$69K - $95K/yr
Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · Remote
$70K - $85K/yr
MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...
Quick apply
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · Remote
$70K - $85K/yr
MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...
Help Desk Manager - Mobile Devices
$70K - $85K/yr
MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...
Help Desk Manager - Mobile Devices
$70K - $85K/yr
MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...
Help Desk Technician
Elkhart, IN · On-site
$19.25 - $25.75/hr
- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are ... Growth - Work in a supportive, fast-paced, entrepreneurial, and innovative workplace that offers ...
Help Desk Technician
Elkhart, IN · On-site
$19.25 - $25.75/hr
- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are ... Growth - Work in a supportive, fast-paced, entrepreneurial, and innovative workplace that offers ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... fast paced environment with fluidity amidst multiple projects, shifting priorities and competing ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... fast paced environment with fluidity amidst multiple projects, shifting priorities and competing ...
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · On-site +1
$70K - $85K/yr
MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · On-site +1
$70K - $85K/yr
MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...
Help Desk Professional
Arlington, VA · On-site
$23 - $31/hr
This position is fast-paced and requires excellent organizational, problem solving, communication ... The help desk professional is a crucial member of the Corporate Information Technology (IT) Group ...
Help Desk Professional
Arlington, VA · On-site
$23 - $31/hr
This position is fast-paced and requires excellent organizational, problem solving, communication ... The help desk professional is a crucial member of the Corporate Information Technology (IT) Group ...
Help Desk Technician
Talladega, AL · On-site
$48/hr
... fast-paced environment. Ultimately, a successful Help Desk Technician helps minimize downtime, improve user productivity, and support the continued growth of our business. Schedule: Monday through ...
Help Desk Technician
Talladega, AL · On-site
$48/hr
... fast-paced environment. Ultimately, a successful Help Desk Technician helps minimize downtime, improve user productivity, and support the continued growth of our business. Schedule: Monday through ...
Nc Fast Help Desk information
See salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
How much do nc fast help desk jobs pay per year?
What is an NC FAST Help Desk?
What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?
| Aspect | Nc Fast Help Desk | Nc Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Help desk support, remote and on-site | Help desk support, remote and on-site |
| Industry Usage | IT support in government and education sectors | IT support across various industries |
Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.
What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?
What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?
Job description
Job Summary
Seeking a customer-focused Help Desk Representative to provide first-level support for Small Business customers. The role involves handling inbound calls, troubleshooting issues, managing ServiceNow tickets, and delivering timely resolutions in a fast-paced environment.
Key Responsibilities:
- Handle inbound customer calls and email requests with excellent service.
- Troubleshoot and resolve Level 1 help desk inquiries.
- Create, track, and update tickets in ServiceNow.
- Research customer issues using multiple systems and coordinate with internal teams.
- Meet first-call resolution and service-level expectations.
- Maintain accurate documentation and follow-up on customer requests.
Required Qualifications:
- Prior call center or customer service experience.
- Strong phone communication and critical thinking skills.
- Experience with ticketing systems (ServiceNow preferred).
- Proficiency in Microsoft Office (Word, Excel, OneNote).
- Excellent multitasking, analytical, and problem-solving abilities.
- Ability to work independently and in a team environment.
Preferred:
- Help Desk or Level 1 technical support experience.
- Commercial or Small Business Insurance knowledge.
- Experience with remote troubleshooting and VPN support.
- College education is a plus.