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Nc Fast Help Desk Jobs (NOW HIRING)

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

Help Desk Analyst

Trenton, NJ

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ...

NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ... The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ...

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...

MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...

Help Desk Technician

Elkhart, IN · On-site

$19.25 - $25.75/hr

- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are ... Growth - Work in a supportive, fast-paced, entrepreneurial, and innovative workplace that offers ...

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... fast paced environment with fluidity amidst multiple projects, shifting priorities and competing ...

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager

MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...

Help Desk Professional

Arlington, VA · On-site

$23 - $31/hr

This position is fast-paced and requires excellent organizational, problem solving, communication ... The help desk professional is a crucial member of the Corporate Information Technology (IT) Group ...

... fast-paced environment. Ultimately, a successful Help Desk Technician helps minimize downtime, improve user productivity, and support the continued growth of our business. Schedule: Monday through ...

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Nc Fast Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do nc fast help desk jobs pay per year?

As of Jun 18, 2026, the average yearly pay for nc fast help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.
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Help Desk Representative

$20/hr

Other

Posted 7 days ago


Job description

Job Title: Help Desk Representative Job ID: 26-02798 Location: O'Fallon, MO (4 Days Onsite / 1 Day Remote) Duration: 3 Months (Temp to Perm) Pay Rate: $20/Hr on W2 Shift: 10:30 AM 7:00 PM CST
Job Summary
Seeking a customer-focused Help Desk Representative to provide first-level support for Small Business customers. The role involves handling inbound calls, troubleshooting issues, managing ServiceNow tickets, and delivering timely resolutions in a fast-paced environment.
Key Responsibilities:
  • Handle inbound customer calls and email requests with excellent service.
  • Troubleshoot and resolve Level 1 help desk inquiries.
  • Create, track, and update tickets in ServiceNow.
  • Research customer issues using multiple systems and coordinate with internal teams.
  • Meet first-call resolution and service-level expectations.
  • Maintain accurate documentation and follow-up on customer requests.

Required Qualifications:
  • Prior call center or customer service experience.
  • Strong phone communication and critical thinking skills.
  • Experience with ticketing systems (ServiceNow preferred).
  • Proficiency in Microsoft Office (Word, Excel, OneNote).
  • Excellent multitasking, analytical, and problem-solving abilities.
  • Ability to work independently and in a team environment.

Preferred:
  • Help Desk or Level 1 technical support experience.
  • Commercial or Small Business Insurance knowledge.
  • Experience with remote troubleshooting and VPN support.
  • College education is a plus.