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Nc Fast Help Desk Jobs (NOW HIRING)

Leisnoi, Inc.

Help Desk Technician

Baltimore, MD

$21/hr

Baltimore, MD or Durham, NC Job Status: Regular Full -Time Who We Are Leisnoi Government Services ... Help Desk Technician who would serve as the first point of contact for end users who are ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA ... Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ...

STI

Child Welfare Readiness Liaison

Durham, NC · On-site

Job title: NC Fast Child Welfare Readiness Liaison Location: Research Triangle Park, Durham, NC ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

Elite WorkForce Inc

NC · On-site

$19.75 - $27/hr

Help Desk Analyst Mid-App Support Location: Research Triangle Park, Durham, NC (27709) Client: State of North Carolina Duration: 12+ Months We are seeking a skilled Help Desk Analyst to provide ...

University of Portland

Help Desk Assistant

Portland, OR · On-site

$16.30/hr

We are seeking students with customer service skills, some technical knowledge, and those who like the challenge of working with customers in a fast-paced environment. The Help Desk Assistant reports ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

eTeam

Help Desk Analyst

Charlotte, NC · Hybrid

$20 - $27.25/hr

Charlotte, NC 28202 Hybrid Role - 2-3 days Onsite/Week Description: Help Desk / User Outreach Analyst (Enterprise Information Protection Remediation Support) Role Summary: We are seeking a junior ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Powell, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Blacklick, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Lewis Center, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

New Albany, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

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Nc Fast Help Desk information

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$37.5K

$83.8K

$124.5K

How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

More about Nc Fast Help Desk jobs
What cities are hiring for Nc Fast Help Desk jobs? Cities with the most Nc Fast Help Desk job openings:
What states have the most Nc Fast Help Desk jobs? States with the most job openings for Nc Fast Help Desk jobs include:
What job categories do people searching Nc Fast Help Desk jobs look for? The top searched job categories for Nc Fast Help Desk jobs are:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Help Desk Technician

Help Desk Technician

Leisnoi, Inc.

Baltimore, MD

$21/hr

Other

Posted 19 days ago

Job description

Job Title
Help Desk Technician
Education
N/A
Location
Baltimore, MD - Baltimore, MD US (Primary)
Durham, NC 27701 US
Career Level
Experienced (Non-Manager)
Category
Information Technology
Salary Grade
Date Needed By
Job Type
Full-time
Travel
Job Description

JOB DESCRIPTION

Position Title: Help Desk Technician

Reports to: Vice President - Professional Services Line of Business

Subsidiary: Leisnoi Enterprise Solutions, LLC

Location: Baltimore, MD or Durham, NC

Job Status: Regular Full -Time

Who We Are

Leisnoi Government Services (LGS) is an Alaska Native Owned Corporation (ANC) focused on providing best-in-class services to clients in the federal and private arenas and delivering value back to our Alaska Native Shareholders. LGS offers a wide-range of General Construction, Environmental Restoration and Remediation Services, Technical Services and Enterprise Solutions. Our culture teaches humility, agility, responsiveness, and endurance as a result, We Listen; Actively, We Solution; Strategically and We Execute; Exceptionally.

Position Summary:

Leisnoi Enterprise Solutions, LLC, (LES), a subsidiary of Leisnoi, Inc.,is seeking a experienced Help Desk Technicianwho would serve as the first point of contact for end users who are experiencing technical issues and provides professional customer support while documenting and resolving incidents in the ticketing system. Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not Remote)

This role functions as a Customer Service Representative (CSR) responsible for detailed incident documentation, troubleshooting, and escalation of hardware, software, network, and access issues using the incident management system. Candidates should expect to handle inbound calls and support requests throughout the workday while maintaining accurate records of all activity.All employees supporting this contract are considered mission critical and may be required to report to work during inclement weather or other operational events.

Key Responsibilities include, but are not limited to:

Incident Management & Call Intake

  • Serve as the first point of contact for technical support requests in a call center environment
* Document all incidents and service requests in the ticketing system (ServiceNow or CAPRS)
* Provide accurate and detailed documentation of reported problems for both phone and virtual support requests
* Determine issue scope, impact, and priority while initiating the appropriate resolution path

Technical Support

  • Provide troubleshooting support for hardware, software, printer, network, and access related issues
* Assist users with general inquiries and "how to" guidance related to systems and applications
* Diagnose and resolve common technical issues using knowledge base documentation and diagnostic procedures
* Escalate complex incidents to Level 2 support when necessary

Ticket Management

  • Open a service ticket for every customer interaction
* Maintain accurate and timely updates to all tickets
* Follow up with customers, vendors, and internal teams to ensure resolution
* Close tickets only when issues are fully resolved and documented

Operational Awareness

  • Monitor email, messaging platforms, and alerting systems to remain aware of enterprise-wide issues
* Communicate operational events or critical incidents to management as required
* Dispatch vendor hardware maintenance requests following established SOP procedures

Reporting & Compliance

  • Assist in documenting severity incidents and operational reports as required
  • Follow all contract Standard Operating Procedures (SOP) and call center policies
  • Maintain compliance with federal service desk operational standards

Education:

  • The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an CompTIA A+ certification.
  • Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label Switching (MPLS), VoiIP, and Cisco Routers.

Clearance Requirement

Must be able to obtain and maintain a Public Trust clearance

Office Location and Travel: Durham, NC or Baltimore, MD

Candidates must reside within a reasonable commuting distance of the designated call center as this is an on-site position - not remote.

Hours

Hours vary based on shifts and location.

Salary

$21.00/hourly

Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V

# of Hires Needed
1
Exemption Type
Non-Exempt
Leisnoi logo

About Leisnoi

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

1 - 10 Employees

Headquarters location

Anchorage, AK, US

Year founded

1971

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