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Nc Fast Help Desk Jobs (NOW HIRING)

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Ability to manage multiple priorities in a fast-paced environment * Effective problem-solving and ...

Info Way Solutions

Help Desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking a Help Desk professional in Charlotte, NC. The role involves providing first-tier technical support to end users for basic computer operations, troubleshooting, and ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... fast-paced technology environment. Responsibilities * Provide technical support for Salesforce CRM ...

Ascension Federal Services, Inc.

Help Desk Lead

Miami, FL · On-site

... fast-paced environment. • Experience with help desk ticketing systems and remote support tools. Preferred : • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Acusensus

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Comfort operating independently in a fast-moving, always-on environment * A High School Certificate ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:00 AM - 3:30PM Occasional On-call weekend support ...

Superdogs Daycare

Help Desk Hero

Merrimack, NH · On-site

$17 - $19/hr

Help Desk Hero Are you an animal lover with a passion for delivering outstanding customer service ... This is an excellent opportunity for someone entering the workforce who enjoys a fast-paced, people ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Comfort operating independently in a fast-moving, always-on environment * A High School Certificate ...

Acusensus

$55K - $65K/yr

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Comfort operating independently in a fast-moving, always-on environment * A High School Certificate ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Comfort operating independently in a fast-moving, always-on environment * A High School Certificate ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Comfort operating independently in a fast-moving, always-on environment * A High School Certificate ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...

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Nc Fast Help Desk information

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$37.5K

$83.8K

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How much do nc fast help desk jobs pay per year?

As of Sep 10, 2026, the average yearly pay for nc fast help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

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Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk

Wausau, WI

The Dirks Group
11 - 50 employees
Learn more about The Dirks Groupexternal

$21.50 - $29/hr

Full-time

Re-posted yesterday

Job description

JOB SUMMARY

Work Location: Onsite - Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.


The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.


You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions-not overly technical explanations.


ESSENTIAL FUNCTIONS

  • Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact
  • Provide remote and occasional onsite support for end users and business systems
  • Diagnose and resolve technical issues related to desktops, networks, and applications
  • Accurately document all work performed within PSA and RMM systems
  • Escalate complex issues appropriately and collaborate with team members
  • Perform preventative maintenance and assist with installations and deployments
  • Maintain a high level of customer satisfaction through clear communication and timely resolution


GENERAL EXPECTATIONS

  • Build and maintain strong client relationships through exceptional service
  • Represent the company professionally in all interactions


PROFESSIONAL DEVELOPMENT

  • Participate in ongoing training and certification programs
  • Continuously develop technical and customer service skills
  • Engage in team and company-sponsored activities


CORE VALUES & COMPETENCIES

We expect all team members to demonstrate:

  • Integrity and professionalism in all interactions
  • Strong communication and active listening skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective problem-solving and troubleshooting skills
  • Team collaboration and accountability
  • Commitment to continuous learning and improvement


REQUIRED QUALIFICATIONS

Education

  • Associate degree in IT or related field, or equivalent experience

Technical Skills

  • Support experience with Windows and macOS
  • Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
  • Basic understanding of Windows Server environments
  • Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills

  • Strong written and verbal communication
  • Self-motivated and able to work independently
  • Ability to manage time and prioritize effectively
  • Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS


First 30 Days - Foundation

  • Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
  • Learn The Dirks Group's processes, standards, and client environments
  • Begin handling basic service tickets with team support
  • Demonstrate professional, solution-focused communication with clients


60 Days - Contribution

  • Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
  • Maintain accurate, thorough ticket documentation
  • Effectively manage ticket queue while meeting response and resolution expectations
  • Begin consistently contributing to team utilization goals


90 Days - Ownership & Performance

  • Independently manage a full workload of service tickets with minimal supervision
  • Maintain utilization of 75% or higher
  • Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
  • Prioritize work effectively based on urgency and business impact
  • Demonstrate strong troubleshooting across diverse client environments
  • Proactively identify recurring issues and suggest improvements

Apply