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Nc Fast Help Desk Jobs (NOW HIRING)

HELP DESK AGENT

Nashville, TN ยท On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

Help Desk Supervisor

Las Vegas, NV ยท On-site

$55K - $65K/yr

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Comfort operating independently in a fast-moving, always-on environment * A High School Certificate ...

Help Desk Technician

Golden, CO ยท On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:00 AM - 3:30PM Occasional On-call weekend support ...

Help Desk Analyst

Stafford, VA ยท On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... Provide quality customer service and IT-related support to application users in a dynamic and fast ...

Job title: NC Fast Child Welfare Readiness Liaison Location: Research Triangle Park, Durham, NC ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ...

Help Desk Analyst

Trenton, NJ ยท On-site

$20.50 - $28/hr

Help Desk Location: Trenton, NJ Work Mode: Onsite to Hybrid Duration: 6+ months Knowledge of ... They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ...

Help Desk Analyst

Trenton, NJ ยท On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application ... They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ...

They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ... The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ...

Help Desk Analyst

Trenton, NJ ยท On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven ...

Help Desk Technician

Chicago, IL ยท On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... fast paced environment with fluidity amidst multiple projects, shifting priorities and competing ...

Help Desk Analyst

Chicago, IL ยท On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... fast paced environment with fluidity amidst multiple projects, shifting priorities and competing ...

Help Desk Professional

Arlington, VA ยท On-site

$50K - $60K/yr

This position is fast-paced and requires excellent organizational, problem solving, communication ... The help desk professional is a crucial member of the Corporate Information Technology (IT) Group ...

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Able to work in a fast-paced environment and take appropriate action under pressure. * Clear ...

Help Desk Specialist

Washington, DC ยท On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...

Help Desk Technician

Honolulu, HI ยท On-site

$20 - $22/hr

... fast-paced enterprise environment. This role will support end users through phone-based ... Provide Tier 1 Help Desk support via phone, email, and ticketing system. * Troubleshoot and resolve ...

Help Desk II

Chicago, IL ยท On-site

$20.50 - $27.75/hr

We are very fast paced and this position requires quick thinking and a "can do" attitude. We are ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Showing results 41-60

Nc Fast Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do nc fast help desk jobs pay per year?

As of Sep 9, 2026, the average yearly pay for nc fast help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

More about Nc Fast Help Desk jobs

What cities are hiring for Nc Fast Help Desk jobs?

Cities with the most Nc Fast Help Desk job openings:

What states have the most Nc Fast Help Desk jobs?

States with the most job openings for Nc Fast Help Desk jobs include:

Infographic showing various Nc Fast Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Technician

Golden, CO โ€ข On-site

Ruri Software Technologies LLC
Software Developmentย โ€ขย 11 - 50 employees

$28 - $30/hr

Full-time

Re-posted 22 days ago


Job description

Role : Help Desk Technician
Location : Golden, CO - Onsite
Client : State of Colorado
Rate : $28 - $30 per hr on W2 - Without Benefits
Long term Contract
Job Description:
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus