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Msp Help Desk Jobs (NOW HIRING)

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests. * Act as ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests. * Act as ...

Red Cup IT

MSP Service Desk & Support Specialist

Red Cup IT is an established Managed Service Provider (MSP) seeking a Service Desk & Support ... Responsibilities : • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring ...

Zero Hiring

Help Desk Manager

Lakewood, NJ · On-site

$10K - $145K/yr

About the role As Help Desk Manager, you own the overall performance and success of the service ... MSP or managed-services experience (strongly preferred). Required technical knowledge * Strong ...

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

Help improve service desk workflows, ticket handling standards, SOPs, and client communication ... Learn and apply MSP and IT service best practices Required Qualifications * Previous experience ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ...

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

TrovaSearch

Help Desk Supervisor

Orlando, FL

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

Contigo Technology LLC

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Help Desk Technician

Austin, TX · On-site

$40K - $45K/yr

At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to ... We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal ...

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How much do msp help desk jobs pay per year?

As of Aug 11, 2026, the average yearly pay for msp help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

More about Msp Help Desk jobs
What cities are hiring for Msp Help Desk jobs? Cities with the most Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Msp Help Desk jobs? States with the most job openings for Msp Help Desk jobs include:
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Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

IT Help Desk Administrator

TOPPAN Packaging Americas

Charlotte, NC • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
TOPPAN Packaging Americas specializes in designing and manufacturing sustainable packaging solutions. The IT Help Desk Administrator is responsible for overseeing help desk operations and ensuring effective technical support for end users.
Responsibilities:
• Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
• Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
• Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
• Develop, document, and enforce help desk procedures, workflows, and support standards.
• Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
• Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
• Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
• Ensure compliance with IT policies, security standards, and regulatory requirements.
• Identify recurring issues and recommend root-cause fixes and process improvements.
• Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.
• Provide day-to-day guidance and task coordination for help desk technicians.
• Assist with training, mentoring, and onboarding of new help desk staff.
• Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
• Contribute to performance reviews by providing feedback on technician performance and development needs.
• Lead in the development of processes to manage major incidents.
Qualifications:
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2 -3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
• Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
• Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
• Excellent communication, customer service, and documentation skills.
Company:
TOPPAN Packaging is a leading provider of innovative and sustainable packaging solutions, offering a comprehensive portfolio that includes both flexible and thermoformed packaging. Founded in , the company is headquartered in Charlotte , NC, US, , with a team of 10001+ employees. The company is currently Late Stage.

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