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Microsoft Support Jobs (NOW HIRING)

Coretek Services

Microsoft Support Administrator

The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support ...

World Wide Technology Holding, LLC

Experience: 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services. * Troubleshooting Skills: Strong problem-solving abilities with a proven ability ...

New

Managed Solution LLC

Cloud Support Technician

San Diego, CA · On-site

$18.50 - $25.25/hr

This role owns end-to-end triage, resolution, and escalation management for inbound cloud support tickets, administering customer Microsoft tenants directly via delegated access (GDAP/DAP) through ...

Managed Solution LLC

Cloud Support Technician

$18.75 - $25.25/hr

Triage, prioritize, and resolve inbound cloud support tickets across the Microsoft 365 and Azure environments in alignment with defined SOPs, SLAs, and escalation matrix * Prior to advancing a ticket ...

Palnar

Sr. Microsoft 365 Engineer

Holmdel, NJ · On-site

$116.80K - $160.40K/yr

As a Senior Microsoft 365 Engineer / Collaboration Engineer, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities. You have:

Diverse Lynx

MS Power Platform

Marysville, OH · On-site

... support requests with Microsoft as needed). • Minor Enhancements - Implement small configuration changes or improvements; limited building new simple apps/flows/bots. • Service Requests ...

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How much do microsoft support jobs pay per hour?

As of May 30, 2026, the average hourly pay for microsoft support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Support Specialist, and why are they important?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.

Is Microsoft offering work from home?

Microsoft Support roles often offer flexible work arrangements, including remote work options, depending on the position and team. Many support positions can be performed remotely with the necessary technical skills and tools, such as remote access software. Candidates should review specific job postings for remote work availability and requirements.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

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What states have the most Microsoft Support jobs? States with the most job openings for Microsoft Support jobs include:
What job categories do people searching Microsoft Support jobs look for? The top searched job categories for Microsoft Support jobs are:
Microsoft Support jobs near you
Microsoft Support Administrator

Microsoft Support Administrator

Coretek Services

Remote

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a Microsoft Support Administrator.
The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients' Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues.
Requirements
Responsibilities:
  • Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI.
  • Administer and troubleshoot Microsoft 365 user accounts, licenses and groups
  • Manage and support Microsoft Exchange Online, including email flow and mailboxes
  • Perform Active Directory administration and troubleshooting such as group policy management
  • Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime
  • Assist in backup, recovery, and security best practices using Microsoft tools
  • Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues
  • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • Communicate, internally and externally, the status of the tickets directly with clients
  • Create and maintain IT knowledgebase articles
  • Assist with cross training of other NOC support team members as needed

Requirements:
Bachelor's degree in computer science or information technology, preferred or
experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
2+ years of Microsoft Administration experience
  • Strong working knowledge of Microsoft 365 admin center, Exchange online, and Teams
  • Required Certifications:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Azure Fundamentals: AZ-900
  • Experience with Windows Server, Active Directory, Groups Policy and DNS/DHCP
  • Familiarity with Microsoft Endpoint Manager / Intune is a plus
  • Knowledge of MFA and Conditional Access support technologies
  • Experience with PowerShell scripting is preferred
  • Familiarity with remote support and event management tools and IT ticket systems - ServiceNow preferred
  • Strong listening, verbal, written, and interpersonal communication skills
  • Accuracy and attention to detail when monitoring and maintaining systems
  • Ability to work in a fast-paced, 24/7 operational environment
  • Adept at communicating with all levels of technical experience
  • A strong sense of urgency and the ability to multi-task effectively
  • English proficiency

Benefits
Coretek offers a comprehensive suite of Health Benefits, flexible PTO, 401K and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.

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