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Microsoft Support Jobs in Kentucky (NOW HIRING)

Invesco

Microsoft 365 Engineer

Louisville, KY · Hybrid

Administer and support core Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, and related collaboration and productivity capabilities * Configure ...

Quantam

Senior Microsoft Developer

Louisville, KY · On-site

$52.25 - $69.25/hr

The Senior Microsoft Developer must be able to effectively communicate with the Chief Developer as well as other client support staff, stakeholders, and elected officials. Effective communication ...

Varsity Tutors

Microsoft Office Tutor

Louisville, KY · Remote

$18 - $40/hr

... Microsoft Office tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Microsoft Office Tutor

Lexington, KY · Remote

$18 - $40/hr

... Microsoft Office tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Microsoft Word Tutor

Lexington, KY · Remote

$18 - $40/hr

... Microsoft Word tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Microsoft Word Tutor

Louisville, KY · Remote

$18 - $40/hr

... Microsoft Word tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Microsoft Excel Tutor

Louisville, KY · Remote

$18 - $40/hr

... Microsoft Excel tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Microsoft Excel Tutor

Lexington, KY · Remote

$18 - $40/hr

... Microsoft Excel tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Microsoft Power BI Tutor

Louisville, KY · Remote

$18 - $40/hr

... Microsoft Power BI tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Microsoft Power BI Tutor

Lexington, KY · Remote

$18 - $40/hr

... Microsoft Power BI tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Best Buy

Retail Sales Specialist - Microsoft

Paducah, KY

$33K - $39K/yr

Engage with customers in your department to support the customer experience, complete transactions, drive profitable growth and achieve sales goals * Use skills learned from training to engage with ...

Best Buy

Retail Sales Specialist - Microsoft

Paducah, KY · On-site

$15 - $17.88/hr

Engage with customers in your department to support the customer experience, complete transactions, drive profitable growth and achieve sales goals * Use skills learned from training to engage with ...

Best Buy

Retail Sales Specialist - Microsoft

Paducah, KY

$33K - $39K/yr

Engage with customers in your department to support the customer experience, complete transactions, drive profitable growth and achieve sales goals * Use skills learned from training to engage with ...

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Microsoft Support information

See Kentucky salary details

$10

$16

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How much do microsoft support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for microsoft support in Kentucky is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.74 per hour, depending on experience, location, and employer.

What are common entry level jobs at Microsoft Support?

Common entry-level jobs at Microsoft Support include Technical Support Specialist and Customer Service Representative. These roles typically require strong communication skills, problem-solving abilities, and familiarity with Microsoft products and tools. They often involve troubleshooting, assisting customers, and may require basic certifications or training on Microsoft technologies.

Do Microsoft Support jobs require experience?

Microsoft Support jobs typically require some prior experience in customer service, technical support, or related IT fields, though entry-level positions may be available for candidates with relevant certifications or strong technical skills. Familiarity with Microsoft products and troubleshooting tools is often preferred. Certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) can enhance eligibility.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

Does Microsoft Support have a paid support service?

Microsoft Support offers both free and paid support options for customers. Paid support services, such as Microsoft Support plans, provide additional technical assistance, faster response times, and access to advanced tools, often requiring a subscription or fee. Support availability and pricing vary based on the product and service level chosen.

What are the key skills and qualifications needed to thrive as a Microsoft Support specialist?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.
What are popular job titles related to Microsoft Support jobs in Kentucky? For Microsoft Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Microsoft Support jobs in Kentucky look for? The top searched job categories for Microsoft Support jobs in Kentucky are:
What cities in Kentucky are hiring for Microsoft Support jobs? Cities in Kentucky with the most Microsoft Support job openings:
Microsoft Support jobs near you
Infographic showing various Microsoft Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,587 per year, or $16.1 per hour.

Microsoft 365 Administrator

University of the Cumberlands

Williamsburg, KY • On-site

Full-time

Posted 10 days ago

University Of The Cumberlands rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

15th of 616 rated colleges and universities

Job description

Get Set for Cumberlands!
Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.
CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.
The Microsoft 365 Administrator is responsible for the administration, maintenance, and support of the University of the Cumberlands' Microsoft 365 environment. This position manages user accounts, licensing, mailbox administration, and related services while ensuring a high level of customer service through timely resolution of support requests. The Microsoft 365 Administrator provides consistent daily operational coverage for Microsoft 365 services and assists with Google Workspace administration as needed to support organizational growth and flexibility across cloud collaboration platforms.
Essential Duties and Responsibilities
Microsoft 365 Administration
  • Administer and maintain the Microsoft 365 tenant, including Exchange Online, Entra ID (Azure AD), Teams, OneDrive, SharePoint Online, and related services.
  • Provision, modify, and deprovision user accounts in accordance with organizational policies and procedures.
  • Manage Microsoft 365 licensing assignments, renewals, audits, and optimization efforts.
  • Administer Exchange Online mailboxes, shared mailboxes, distribution groups, resource mailboxes, and mail flow configurations.
  • Monitor service health, investigate issues, and coordinate resolution with Microsoft support when necessary.
  • Implement and maintain security and compliance settings within the Microsoft 365 environment.
  • Assist with identity management, authentication, and access control processes, including multifactor authentication and conditional access policies.
  • Maintain documentation related to Microsoft 365 administration, procedures, and configurations.

End User Support
  • Provide daily operational support and consistent coverage for Microsoft 365-related incidents, service requests, and technical issues.
  • Troubleshoot and resolve user issues involving email, Teams, OneDrive, SharePoint, account access, licensing, and related cloud services.
  • Respond to and manage support tickets in accordance with established service-level expectations.
  • Communicate effectively with users regarding issue status, resolutions, and best practices.
  • Assist with onboarding and offboarding activities related to Microsoft 365 services.

Google Workspace Administration
  • Assist with the administration and support of Google Workspace services, including user accounts, groups, email, and collaboration tools.
  • Provide backup coverage and operational support for Google Workspace administration as organizational needs evolve.
  • Support integration and interoperability between Microsoft 365 and Google Workspace environments.

Additional Responsibilities
  • Participate in system upgrades, migrations, and cloud service projects.
  • Assist with testing, implementation, and evaluation of new Microsoft 365 and Google Workspace features.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in after-hours maintenance activities as required.
  • Perform other duties as assigned.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience.
  • Experience administering Microsoft 365 environments in an enterprise setting.
  • Knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Microsoft Teams, SharePoint Online, and OneDrive.
  • Experience with user account provisioning, mailbox administration, and licensing management.
  • Experience troubleshooting Microsoft 365 services and supporting end users.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively in a team environment.

Preferred Qualifications
  • Microsoft certifications related to Microsoft 365, Exchange Online, or Entra ID.
  • Experience with Google Workspace administration.
  • Experience with PowerShell scripting and automation.
  • Familiarity with identity management, security, and compliance concepts.
  • Experience working in higher education or a similarly complex enterprise environment.

Knowledge, Skills, and Abilities
  • Thorough understanding of cloud-based collaboration and productivity platforms.
  • Ability to analyze and resolve technical issues efficiently and effectively.
  • Strong organizational skills and attention to detail.
  • Ability to document procedures and communicate technical information to non-technical users.
  • Commitment to providing excellent customer service and maintaining system reliability.

Working Conditions
  • On-site office-based work environment with extended periods of computer use.
  • May require occasional evening or weekend work for maintenance activities, upgrades, or emergency support.
  • Ability to lift and move equipment weighing up to 25 pounds, if necessary.

This position plays a critical role in ensuring reliable and secure cloud collaboration services while providing responsive support to faculty, staff, and students.
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