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Microsoft Support Jobs in Remote, OR (NOW HIRING)

Manager, Remote Sales Support

OR · On-site +1

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting our team members is a top priority, which is why we offer competitive compensation and ... Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.). * Experience with ...

Manager, Remote Sales Support

OR · Remote

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting our team members is a top priority, which is why we offer competitive compensation and ... Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.). * Experience with ...

Manager of Software Engineering

OR · Remote

$105K - $141K/yr

  • Medical

  • Life

Serve as the liaison between Lumen and Microsoft for platform deployment, maintenance, upgrades, and governance. * Manage platform health, availability, administration, support, documentation ...

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Front Desk Representative

Roseburg, OR · On-site

$34K - $36K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

... administrative support. This role requires exceptional organizational skills and a friendly ... The representative will report directly to Human Resources and use Microsoft Outlook and Google ...

Certified Pharmacy Technician

OR · Remote

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... with Microsoft Excel (ability to create, edit, and save a basic spreadsheet), Microsoft Word ... supporting members, providers, and pharmacies by processing prior authorization requests for ...

Certified Pharmacy Technician

OR · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

... with Microsoft Excel (ability to create, edit, and save a basic spreadsheet), Microsoft Word ... supporting members, providers, and pharmacies by processing prior authorization requests for ...

Pharmacist (RPh)

OR · Remote

$59/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... with Microsoft Excel (ability to create, edit, and save a basic spreadsheet), Microsoft Word ... Additionally, the pharmacist supports quality assurance initiatives, resolves provider and pharmacy ...

Lead IAM Engineer - Remote

OR · Remote

$125K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong ownership of platforms such as PingID, Auth0, Duo, and Microsoft Entra ID is required, with ... Experience supporting hybrid environments integrating on premises Active Directory with Entra ID.

... and support. This position will also have responsibilities, including: * Designs, develops and ... Microsoft .NET certifications are a plus. * Strong analytical and problem-solving skills * Must be ...

Software Developer

OR · On-site +1

... and support. This position will also have responsibilities, including: * Designs, develops and ... Microsoft .NET certifications are a plus. * Strong analytical and problem-solving skills * Must be ...

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Microsoft Support information

See Remote, OR salary details

$11

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$26

How much do microsoft support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for microsoft support in Remote, OR is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are common entry level jobs at Microsoft Support?

Common entry-level jobs at Microsoft Support include Technical Support Specialist and Customer Service Representative. These roles typically require strong communication skills, problem-solving abilities, and familiarity with Microsoft products and tools. They often involve troubleshooting, assisting customers, and may require basic certifications or training on Microsoft technologies.

Do Microsoft Support jobs require experience?

Microsoft Support jobs typically require some prior experience in customer service, technical support, or related IT fields, though entry-level positions may be available for candidates with relevant certifications or strong technical skills. Familiarity with Microsoft products and troubleshooting tools is often preferred. Certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) can enhance eligibility.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

Does Microsoft Support have a paid support service?

Microsoft Support offers both free and paid support options for customers. Paid support services, such as Microsoft Support plans, provide additional technical assistance, faster response times, and access to advanced tools, often requiring a subscription or fee. Support availability and pricing vary based on the product and service level chosen.

What are the key skills and qualifications needed to thrive as a Microsoft Support specialist?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.

What job categories do people searching Microsoft Support jobs in Remote, OR look for?

The top searched job categories for Microsoft Support jobs in Remote, OR are:

Infographic showing various Microsoft Support job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $38,633 per year, or $18.6 per hour.

Sr. Microsoft Alliance Manager

Lumen Technologies

OR • Remote

$132K - $176K/yr

Full-time

Medical, Life

Posted 19 days ago


Lumen Technologies rating

8.7

Company rating: 8.7 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

8th of 99 rated telecommunications companies


Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

Lumen is seeking a strategic Alliance Manager to lead and grow its Microsoft relationship. This role connects alliance strategy, cloud marketplaces, cybersecurity, and go-to-market execution in support of Lumen's vision to be the trusted network for AI.The successful candidate will develop joint business plans, build executive relationships, drive revenue growth, and expand Lumen's presence across strategic partner ecosystems.As the primary Microsoft relationship owner, this leader will align partner priorities with Lumen's growth strategy, advance co-sell and marketplace motions, and mobilize cross-functional teams to bring joint solutions to market. This position is part of the Strategic Alliances & Marketplace organization within Lumen's Connected Ecosystem team and serves as the executive-facing liaison to Microsoft.

Location

Preferred candidates reside in California or Washington to support partner engagement and team collaboration. 

The Main Responsibilities
  • Alliance Strategy & Relationship Leadership
  • Revenue Growth & GTM Execution
  • Marketplace & Commercial Acceleration
  • Cross-Functional Program Leadership
  • Performance Management & Reporting
What We Look For in a Candidate
  • Fifteen plus years in strategic alliances, partner management, cloud partnerships, ecosystem development, business development, or related roles.
  • Experience managing hyperscaler or enterprise technology partner relationships, preferably within the Microsoft ecosystem.
  • Proven success building joint business plans that drive measurable pipeline, bookings, revenue, or marketplace outcomes.
  • Experience launching or managing transactable offers in cloud marketplaces.
  • Experience with Microsoft Copilot, cowork agents, or agent-based solutions.
  • Familiarity with private offers, cloud consumption programs, partner incentives, and joint-solution development.
  • Knowledge of networking, SaaS, cloud infrastructure, telecommunications, cybersecurity, AI transformation, or agentic commerce.
  • Bachelor's degree or equivalent combination of education and experience.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges

$132,232 - $176,310 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY

$138,844 - $185,124 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI

$145,456 - $193,940 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA


Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-remote 

 #LIPost-KS1

Requisition #: 342777

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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