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Microsoft

Critical Environment Support Assistant

Cheyenne, WY · On-site

$15.25 - $20.25/hr

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Support Assistant, you will perform a key role in delivering the core ...

IKO North America

Microsoft Developer

Agawam, MA · On-site

... • Support integrations using OData, REST APIs, and Data Management Framework (DMF). • Develop extensions following Microsoft best practices (no over-layering). • Integrate Power Platform ...

Staffingine LLC

AI Solution Architect

Bellevue, WA · On-site

$71 - $93.75/hr

Work closely with the Microsoft sales field partners CSAs services operations customer success teams to help drive overall success for the System Integrator Partners and Microsoft * Support partners ...

Apex Informatics

Microsoft 365 Developer

Ocoee, FL · On-site

Title: Microsoft 365 Developer Location: Ocoee, FL Duties and Responsibilities * Assist in the ... Support senior developers in implementing approved CoPilot 365 features * Participate in ...

PACS

Systems Engineer

Salt Lake City, UT · On-site

... Microsoft support when necessary • Develop and maintain automation using PowerShell and Python • Automate reporting, compliance validation, SaaS integration, service request Fulfillment, and ...

Walbridge

IT Systems Analyst II

Detroit, MI · On-site

Overview The Opportunity We have an exciting opportunity for a skilled Microsoft 365 Administrator to join Walbridge as an IT Systems Analyst II. You will manage and support our Microsoft 365 ...

Walbridge

IT Systems Analyst II

Detroit, MI

The Opportunity We have an exciting opportunity for a skilled Microsoft 365 Administrator to join Walbridge as an IT Systems Analyst II. You will manage and support our Microsoft 365 environment ...

Walbridge

IT Systems Analyst II

Detroit, MI

Microsoft 365 Management: Manage and support Microsoft 365 services, user accounts, permissions, licenses, groups, and distribution lists. Monitor system performance, service health, and incident ...

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How much do microsoft support jobs pay per hour?

As of May 31, 2026, the average hourly pay for microsoft support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Support Specialist, and why are they important?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.

Is Microsoft offering work from home?

Microsoft Support roles often offer flexible work arrangements, including remote work options, depending on the position and team. Many support positions can be performed remotely with the necessary technical skills and tools, such as remote access software. Candidates should review specific job postings for remote work availability and requirements.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

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What job categories do people searching Microsoft Support jobs look for? The top searched job categories for Microsoft Support jobs are:
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Critical Environment Support Assistant

Critical Environment Support Assistant

Microsoft

Cheyenne, WY • On-site

$15.25 - $20.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

46th of 184 rated software companies

Job description

Overview
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Support Assistant.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Support Assistant, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Responsibilities
Equipment and Systems Operations
  • Supports senior colleagues as an assistant.
  • Adds required data, documents changes and upkeep of procedures and building management systems.
  • Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.

Equipment and Systems Maintenance
  • Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
  • Prepares paperwork in support of maintenance planning scope.

Team Management Support (Onboarding/ Offboarding)
  • Helps to provide onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
  • Creating and submitting requests for datacenter access using the Data Center Access Tool.

Critical Environment Culture
  • Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
  • Assists in managing CE SharePoint site by helping create and move scope through workflows.
  • Provides onsite team support and carries out tasks under direction of others.
  • Learns to take accountability for their components of assigned project outcomes.
  • Seeks to ask questions and share ideas related to projects.
  • As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
  • As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Project Ownership
  • Provides onsite team support and carries out tasks under direction of others.
  • Learns to take accountability for their components of assigned project outcomes.
  • Seeks to ask questions and share ideas related to projects.

Other
  • Embody our culture and values

Qualifications
Required/Minimum Qualifications:
  • High School Diploma, GED, or equivalent.

Required Qualifications:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
  • High School Diploma, GED, or equivalent AND 2+ years technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
  • Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience.

Critical Environment Ops ATR-B - The typical base pay range for this role across the U.S. is USD $23.65 - $37.07 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $31.54 - $40.91 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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