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Washington, DC · On-site
Microsoft SMEAbout Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...
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Microsoft SME
Washington, DC · On-site
Microsoft SMEAbout Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...
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Quick apply
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Microsoft SMEAbout Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...
Microsoft SMEAbout Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...
Microsoft SME
Washington, DC · On-site
Microsoft SME About Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...
Microsoft SME
Washington, DC · On-site
Microsoft SME About Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...
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... support experience ... In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and ...
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Work with Microsoft support and vendors on escalated issues. Required Skills Strong communication and documentation skills. Problem-solving skills and ability to work with technical and non-technical ...
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Microsoft supported Office/O365 * Adobe * Apple Mac supported Operating systems (workstations) * Sophos and other major AV brands * Component failure and pending failure behavior * Failed startup ...
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This role will drive modernization of the core billing platform, support the MAP migration, ensure ... Microsoft's mission is to empower every person and every organization on the planet to achieve more.
New
This role will drive modernization of the core billing platform, support the MAP migration, ensure ... Microsoft's mission is to empower every person and every organization on the planet to achieve more.
New
Microsoft Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do microsoft support jobs pay per hour?
As of Jul 22, 2026, the average hourly pay for microsoft support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What is the difference between Microsoft Support vs Help Desk Technician?
| Aspect | Microsoft Support | Help Desk Technician |
|---|---|---|
| Required Credentials | Certifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+ | CompTIA A+ or similar entry-level certifications |
| Work Environment | Corporate, technical support centers, remote support for Microsoft products | IT departments, user support in various industries, on-site or remote |
| Employer & Industry Usage | Primarily in tech companies, Microsoft partners, and enterprise environments | Broadly in various industries, including healthcare, education, and business |
Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.
What are the key skills and qualifications needed to thrive as a Microsoft Support Specialist, and why are they important?
To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.
What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?
Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.
What is Microsoft Support?
Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.
More about Microsoft Support jobs
What cities are hiring for Microsoft Support jobs? Cities with the most Microsoft Support job openings:
What states have the most Microsoft Support jobs? States with the most job openings for Microsoft Support jobs include:
What job categories do people searching Microsoft Support jobs look for? The top searched job categories for Microsoft Support jobs are:
Job description
Microsoft SMEAbout Essnova Solutions
Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud integration, and security operations for an upcoming federal IT services program. *This is for a proposal opportunity*
Responsibilities- Serve as the technical lead for Microsoft endpoint engineering initiatives
- Administer and optimize Microsoft Intune and Windows Autopilot environments
- Support endpoint deployment, configuration, compliance, and lifecycle management
- Implement and maintain endpoint security controls and monitoring capabilities
- Support SIEM integration, security logging, and Microsoft Sentinel operations
- Troubleshoot complex endpoint and systems engineering issues
- Develop technical standards, engineering procedures, and operational documentation
- Collaborate with cloud, cybersecurity, and infrastructure teams to improve security and operational effectiveness
- Support modernization initiatives across Microsoft technologies
Requirements
Required Qualifications- 8 years of IT experience
- 6 years of engineering experience
- Extensive experience with Microsoft Intune
- Extensive experience with Windows Autopilot
- Experience supporting SIEM logging and Microsoft Sentinel
- Strong endpoint engineering and systems administration experience
- Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
- Active Top Secret Clearance required
Washington, DC area with onsite support as required.
About Essnova Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Hoover, AL, US
Year founded
2005