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Microsoft Support Jobs in Spokane, WA (NOW HIRING)

Techmate

IT Support - 12 month contract

Spokane, WA · On-site

$35/hr

Support of enterprise solutions including Microsoft Office365, Exchange email, Anti-Virus software, etc. * Provide timely and efficient executive-level support. * Provide technical support on ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products. * Mentor and assist Tier 1 technicians with challenging issues to foster team skill development ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products. * Mentor and assist Tier 1 technicians with challenging issues to foster team skill development ...

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How much do microsoft support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for microsoft support in Spokane, WA is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.67 per hour, depending on experience, location, and employer.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.

What are the key skills and qualifications needed to thrive as a Microsoft Support specialist?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

Does Microsoft Support have a paid support service?

Microsoft Support offers both free and paid support options for customers. Paid support services, such as Microsoft Unified Support and Premier Support, provide additional resources, dedicated account managers, and faster response times for enterprise clients and organizations. Job seekers in Microsoft Support roles may assist with these paid services depending on the support plan and customer needs.

What are popular job titles related to Microsoft Support jobs in Spokane, WA?

For Microsoft Support jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Microsoft Support jobs in Spokane, WA look for?

The top searched job categories for Microsoft Support jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Microsoft Support jobs?

Cities near Spokane, WA with the most Microsoft Support job openings:

Microsoft Support jobs near you
Infographic showing various Microsoft Support job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,101 per year, or $18.8 per hour.

IT Support Engineer - (MSP)

K2 Staffing, LLC

Spokane, WA

$35 - $45/hr

Full-time

Re-posted 19 days ago

Job description

Summary
 
Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities 
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills 
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management)
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • MUST have worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+ 
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.