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Microsoft Support Jobs in Washington (NOW HIRING)

Ntiva

AI Delivery & Support Specialist

Mclean, VA · Remote

On the support side, you'll keep live client environments healthy, governed, and continuously ... Lead discovery sessions to assess the client's Microsoft 365 environment, data sources, security ...

Ntiva

AI Delivery & Support Specialist

Mclean, VA · On-site +1

On the support side, you'll keep live client environments healthy, governed, and continuously ... Lead discovery sessions to assess the client's Microsoft 365 environment, data sources, security ...

Essnova Solutions, Inc.

Microsoft SME

Washington, DC · On-site

Microsoft SMEAbout Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...

Essnova Solutions, Inc.

Microsoft SME

Washington, DC · On-site

Microsoft SME About Essnova Solutions Essnova Solutions is seeking a Microsoft Subject Matter Expert (SME) to support enterprise endpoint engineering, Microsoft ecosystem administration, cloud ...

Chevo

Federal Power Platform Developer

Washington, DC · On-site

$100K - $120K/yr

This position is responsible for administering, developing, and supporting enterprise solutions within the Microsoft Power Platform ecosystem. The ideal candidate will possess experience with Power ...

Chevo LLC

Federal Power Platform Developer

Washington, DC · Remote

$100K - $120K/yr

This position is responsible for administering, developing, and supporting enterprise solutions within the Microsoft Power Platform ecosystem. The ideal candidate will possess experience with Power ...

Chevo LLC

Federal Power Platform Developer

Washington, DC · On-site

$100K - $120K/yr

This position is responsible for administering, developing, and supporting enterprise solutions within the Microsoft Power Platform ecosystem. The ideal candidate will possess experience with Power ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

... customer support operations, streamline case management, and deliver world-class service ... Microsoft certifications such as: * PL-200 (Power Platform Functional Consultant) * PL-400 (Power ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

... customer support operations, streamline case management, and deliver world-class service ... Microsoft certifications such as: * PL-200 (Power Platform Functional Consultant) * PL-400 (Power ...

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All JobsMicrosoft Support JobsMicrosoft Support Jobs in Washington

Microsoft Support information

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How much do microsoft support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for microsoft support in Washington is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

What are the key skills and qualifications needed to thrive as a Microsoft Support Specialist, and why are they important?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.
What are popular job titles related to Microsoft Support jobs in Washington? For Microsoft Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Microsoft Support jobs in Washington look for? The top searched job categories for Microsoft Support jobs in Washington are:
What cities in Washington are hiring for Microsoft Support jobs? Cities in Washington with the most Microsoft Support job openings:
Microsoft Support jobs near you
Infographic showing various Microsoft Support job openings in Washington as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,799 per year, or $21.1 per hour.
Program Manager (Navy Microsoft Programs)

Program Manager (Navy Microsoft Programs)

Procentrix

Washington, DC • On-site

Other

Posted 7 days ago

Job description

Job Location

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Position Description
Seeking a Program Manager to lead the execution and technical oversight of complex information technology projects that using the Microsoft Cloud platform and solutions for the US Navy. The Program Manager will be responsible for leading multiple initiatives with overall responsibility for delivery, including staffing, customer relationship management, planning, risk management, issues resolution, schedule management, and budget management. Responsiblities include: 
  • Strategic Leadership: Serve as the primary technical authority for major DoD programs, ensuring alignment between technological solutions and the client’s mission objectives.
  • Program Execution: Oversee the full Systems Development Life Cycle (SDLC) for large-scale IT deployments, including cloud migration, cybersecurity hardening, and enterprise architecture.
  • Microsoft Relationship Management: Manage the relationship with Microsoft product development, engineering, and support teams to optimize Microsoft support to our DoD customers.
  • Stakeholder Engagement: Act as the technical liaison to DoD senior leadership, providing transparent reporting on project milestones, technical risks, and resource allocation.
  • Solution Architecture: Drive the design of scalable, interoperable systems that comply with DoD Architecture Framework (DoDAF) standards while coordinating with solution architects within the company.
Required Skills
  • 10+ years of IT leadership experience with a Large DoD Systems Integrator or as a Navy government employee with focus on Microsoft-based programs
  • Led multiple Microsoft focused projects for Navy customers
  • Specific experience supporting Microsoft solutions in IL4/5/6 environments, including Navy Flank Speed
  • Strong knowledge of DoD standards and operating environments
  • Proven track record in managing Microsoft projects following Agile methodologies
  • Exceptional communication skills with the ability to translate complex technical requirements into executive-level briefs.
  • Experience as the primary interface to senior DoD officials 
  • Active DoD Top Secret or higher clearance 
  • Ability to work in the Washington Metro area or Norfolk, VA area
Desirable Skills
  • PMP or Program Management Professional (PgMP).
  • DoD 8570/8140 IAM Level III certification (e.g., CISSP or CISM).
  • Microsoft Technical Certifications
 

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