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Microsoft Support Jobs in Washington (NOW HIRING)

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

... customer support operations, streamline case management, and deliver world‑class service ... Microsoft certifications such as: * PL‑200 (Power Platform Functional Consultant) * PL‑400 ...

Red Cedar Consultancy

Microsoft Cloud Engineer

Washington, DC · On-site

$63 - $84.25/hr

Manage and support Exchange Online, Microsoft Teams, SharePoint Online, and related Microsoft 365 collaboration services. * Provide Azure infrastructure, networking, application workload, maintenance ...

Red Cedar Consultancy

Microsoft Cloud Engineer

Washington, DC · Hybrid

$63 - $84.25/hr

Manage and support Exchange Online, Microsoft Teams, SharePoint Online, and related Microsoft 365 collaboration services. * Provide Azure infrastructure, networking, application workload, maintenance ...

Red Cedar Consultancy

Microsoft Cloud Engineer

Washington, DC · On-site

$63.25 - $84.25/hr

Manage and support Exchange Online, Microsoft Teams, SharePoint Online, and related Microsoft 365 collaboration services. * Provide Azure infrastructure, networking, application workload, maintenance ...

CIYIS

Microsoft 365 Administrator

Washington, DC

Set up and manage separate tenants to support organizational or client-specific requirements ... Manage user access, licensing, and permissions across Microsoft 365 services. Document ...

CIYIS

Microsoft 365 Administrator

Washington, DC · On-site

Set up and manage separate tenants to support organizational or client-specific requirements ... Manage user access, licensing, and permissions across Microsoft 365 services. Document ...

CIYIS

Microsoft 365 Administrator

Washington, DC · On-site

Key Responsibilities • Configure, manage, and maintain Microsoft 365 tenants, including Project Online and Project for the Web. • Set up and manage separate tenants to support organizational or ...

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How much do microsoft support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for microsoft support in Washington is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.12 per hour, depending on experience, location, and employer.

What are common entry level jobs at Microsoft Support?

Common entry-level jobs at Microsoft Support include Technical Support Specialist and Customer Service Representative. These roles typically require strong communication skills, problem-solving abilities, and familiarity with Microsoft products and tools. They often involve troubleshooting, assisting customers, and may require basic certifications or training on Microsoft technologies.

Do Microsoft Support jobs require experience?

Microsoft Support jobs typically require some prior experience in customer service, technical support, or related IT fields, though entry-level positions may be available for candidates with relevant certifications or strong technical skills. Familiarity with Microsoft products and troubleshooting tools is often preferred. Certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) can enhance eligibility.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

Does Microsoft Support have a paid support service?

Microsoft Support offers both free and paid support options for customers. Paid support services, such as Microsoft Support plans, provide additional technical assistance, faster response times, and access to advanced tools, often requiring a subscription or fee. Support availability and pricing vary based on the product and service level chosen.

What are the key skills and qualifications needed to thrive as a Microsoft Support specialist?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.
What are popular job titles related to Microsoft Support jobs in Washington? For Microsoft Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Microsoft Support jobs in Washington look for? The top searched job categories for Microsoft Support jobs in Washington are:
What cities in Washington are hiring for Microsoft Support jobs? Cities in Washington with the most Microsoft Support job openings:
Microsoft Support jobs near you
Infographic showing various Microsoft Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,799 per year, or $21.1 per hour.

Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)

Concept Solutions

Washington, DC • On-site

$102K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.
In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.
  • Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
  • Troubleshoot and resolve advanced issues involving:
    • Microsoft Exchange Online and Outlook Web Access (OWA)
    • Microsoft Teams
    • Microsoft 365 applications (including Planner and Whiteboard)
    • Integrated Power Platform solutions
    • Google Gemini
    • Google NotebookLM and related collaboration technologies
  • Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
  • Provide ongoing Tier 3 support for both executive and non-executive users.
  • Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
  • Develop, maintain, and enhance scripts supporting operational processes.
  • Identify opportunities to improve support workflows through automation and process enhancements.
  • Document and present new issues, resolutions, and best practices to the broader support organization.
  • Develop and maintain ServiceNow reports.
  • Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
  • Participate in rotating weekend on-call system checks as needed.

Requirements
We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.
  • Bachelor's degree in Business Management, Computer Science, or IT Management
  • 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
  • Proven experience providing Tier 3 support to executive leadership.
  • Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
  • Advanced troubleshooting experience with Microsoft 365, including:
    • Exchange Online
    • Outlook Web Access (OWA)
    • Microsoft Teams
    • Microsoft 365 applications
  • Demonstrated ability to own complex technical issues from initial investigation through full resolution.
  • Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
  • Ability to communicate effectively with senior executives and their support staff.
  • Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
  • Proven commitment to maintaining high levels of service availability and customer satisfaction.
  • Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
  • Experience developing and maintaining PowerShell scripts.
  • Experience using Microsoft troubleshooting tools, including MFCMAPI.
  • Experience identifying process improvements and automation opportunities.
  • Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
  • Strong attention to detail with the ability to work independently.
  • Collaborative, proactive, team-first mindset.
  • Customer-focused with a demonstrated track record of delivering exceptional service.
  • Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications
  • Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
  • Previous experience supporting a government agency.
  • Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
  • Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Experience supporting Google Workspace environments.

Location and Schedule
  • Location: Washington, DC
  • Schedule: Monday through Friday, 9:30 AM - 6:00 PM (local time)
  • Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 95K to $102K
Company Profile:
Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.
For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.
Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:
  • Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
  • Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
  • Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.
Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.
Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

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