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Enterprise Support Engineer Jobs (NOW HIRING)

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain world-class developer documentation, optimize their integrations, and confidently scale their use of ...

BlueCat

Enterprise Support Engineer

OR · On-site +1

As an Enterprise Support Engineer (ESE ), you will work directly with dedicated strategic enterprise customers to anticipate, identify and address their technical concerns. Every day will bring new ...

BlueCat

Enterprise Support Engineer

OR · Remote

As an Enterprise Support Engineer (ESE ), you will work directly with dedicated strategic enterprise customers to anticipate, identify and address their technical concerns. Every day will bring new ...

BlueCat

Enterprise Support Engineer

As an Enterprise Support Engineer (ESE ), you will work directly with dedicated strategic enterprise customers to anticipate, identify and address their technical concerns. Every day will bring new ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise Support We're searching for a rare type of ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What if support wasn't measured by how many tickets you ...

NICE

Sr AI-Driven Enterprise Support Engineer

This isn't a traditional support engineering role. It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI. You'll ...

NICE

Sr AI-Driven Enterprise Support Engineer

Seattle, WA · On-site

$120 - $160/hr

This isn't a traditional support engineering role. It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI. You'll ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site +1

Elevate the Enterprise Experience as our next Premier Support Engineer ! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise ...

Trimble

Premier Support Engineer

Westminster, CO · On-site +1

Elevate the Enterprise Experience as our next Premier Support Engineer ! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise ...

Trimble, Inc.

Premier Support Engineer

Lake Oswego, OR · On-site

Elevate the Enterprise Experience as our next Premier Support Engineer ! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise ...

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Enterprise Support Engineer information

See salary details

$16

$39

$68

How much do enterprise support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for enterprise support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Enterprise Support Engineer vs Technical Support Engineer?

AspectEnterprise Support EngineerTechnical Support Engineer
Required CredentialsBachelor's in Computer Science or related, certifications like Cisco, Microsoft often preferredSimilar credentials, often with vendor-specific certifications
Work EnvironmentCorporate offices, client sites, remote support for enterprise clientsHelp desks, call centers, remote troubleshooting
Employer & Industry UsageTech companies, large enterprises, cloud providersIT service providers, hardware/software vendors, tech support centers
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsJob requirements, skills needed, and differences from enterprise roles

While both roles involve technical troubleshooting and customer support, Enterprise Support Engineers focus on complex, enterprise-level solutions and often work directly with large clients. Technical Support Engineers typically handle more general technical issues for a broader customer base. The roles overlap in skills and certifications but differ mainly in scope and complexity.

What is an enterprise support engineer?

An enterprise support engineer is a technical professional who provides advanced support and troubleshooting for large-scale business systems and software. They often work closely with clients to resolve complex issues, maintain system stability, and may use tools like remote diagnostics and monitoring software. Strong technical knowledge, problem-solving skills, and certifications such as ITIL or vendor-specific credentials are typically required.
More about Enterprise Support Engineer jobs

What job categories do people searching Enterprise Support Engineer jobs look for?

The top searched job categories for Enterprise Support Engineer jobs are:

Enterprise Support Engineer jobs near you
Infographic showing various Enterprise Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Enterprise Support Engineer

ReadMe

San Francisco, CA • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)
We're growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong technical judgment, and a proven track record of supporting complex customer environments. This role is designed for someone who knows how to navigate ambiguity, manage high-stakes situations, and communicate clearly with stakeholders ranging from developers to executives.
At ReadMe, Support is not simply reactive. Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain world-class developer documentation, optimize their integrations, and confidently scale their use of our platform. You look beyond individual tickets to understand systemic issues, advocate internally for customers, and proactively improve the overall customer experience.
We're a small team of humans (and one owl) working together to do big things - and that's where you come in. In this role you'll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.
What we do
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you've ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you've used ReadMe!
We love what we do because it's so much more than just documentation. We're providing tools for teams to build a better developer experience and make their products and APIs easier to use. We've got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.
• What you'll do here
  • Serve as a primary technical point of contact for enterprise customers.
  • Deliver timely, accurate, and highly professional support across multiple channels (In-App Messenger, forums, social, feature boards, and escalations).
  • Troubleshoot complex API, authentication, CI/CD, and front-end implementation issues.
  • Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs.
  • Identify patterns in support cases and proactively recommend product or process improvements.
  • Draft clear, executive-ready communications during escalations or incident scenarios.
  • File detailed bug reports, provide reproducible test cases, and contribute technical fixes when appropriate.
  • Contribute to and elevate internal and external documentation.

You'll love this job if you...
  • You have significant experience supporting enterprise or high-growth SaaS customers.
  • You remain calm and structured during high-priority or time-sensitive situations.
  • You can confidently say "no" or reset expectations while preserving trust.
  • You communicate complex technical concepts clearly to both technical and non-technical audiences.

Technical Skills
  • APIs and API debugging
  • Swagger / OpenAPI specifications
  • OAuth, SAML, and SSO authentication flows
  • Git and CI/CD troubleshooting
  • Front-end technologies (HTML, CSS, JavaScript)
  • Markdown
  • Chrome Developer Tools
  • CLI environments
  • npm packages and modern JavaScript ecosystems
  • Leveraging AI tools (e.g., Claude, ChatGPT) in debugging workflows - with strong judgment and verification
  • Diagnosing performance, configuration, and integration issues

Support Skills
  • You have a structured investigation and root-cause analysis process.
  • You follow through on every issue and ensure closure.
  • You identify recurring friction points and advocate for systemic improvements.
  • You're proactive, detail-oriented, and accountable.
  • You understand metrics (SLAs, CSAT, time to resolution) and consistently perform at a high level.

☆ This role is a great fit if...
  • You enjoy turning high-stakes or frustrated customers into long-term advocates.
  • You can operate independently while collaborating cross-functionally.
  • You want to help shape enterprise-grade support at a growing company.
  • You're excited to have real impact at an early-stage but scaling startup.

How you'll grow within one month...
  • Build relationships with Support, Engineering, Product, and Success teams.
  • Deeply learn ReadMe's product architecture, features, and customer use cases.
  • Train on our support tools and internal processes.
  • Begin troubleshooting and resolving real customer issues.
  • Understand our SLAs, escalation paths, and support performance metrics.

Within a few months, you'll...
  • Confidently manage enterprise-level customer conversations.
  • Develop a strong command of OpenAPI and advanced implementation patterns.
  • Identify product gaps and contribute meaningful feedback to Engineering.
  • Own complex investigations from intake to resolution.
  • Strengthen internal documentation and knowledge-sharing processes.

Within your first year, you'll...
  • Be recognized as a ReadMe product expert.
  • Serve as a trusted technical advisor to key customers.
  • Help shape support processes as we scale.
  • Contribute significantly to reducing friction across the customer journey.
  • Play a key role in maintaining the high standard of enterprise support that defines ReadMe.

What's the hiring process like?
  • Create a ReadMe project, it's free for 14 days with no credit card required!
  • Explore ReadMe and create a page in your project to show us who you are and why you want to join our team!
  • Share the URL in the "Website" field as part of your application.
  • We can't wait to read your resume and (hopefully personality-filled) ReadMe project! Let us know what excites you about the role, and help us get to know you better!
  • If we think we might be a good fit for you, we'll set up a 30-minute Zoom call with Jesse Yowell, our Head of Support! We'll tell you more about the role, and get a chance to hear about your experiences.
  • Next will be a take home project and 30-minute conversational interview with one of our Enterprise Support Engineers to assess your troubleshooting skills.
  • Then we'll invite you to an "onsite" interview conducted over Zoom! You'll get to meet everyone on the support team, members from other ReadMe teams, and dig a little more into your technical skills!
  • We'll let you know how things went within a week! If it still seems like a good fit all around, we'll extend you an offer! If not, we will update you to let you know so you aren't left hanging.

Our benefits include...
  • Unlimited PTO with a three-week minimum.
  • Fully covered medical, dental, and vision insurance for you, and 100% for your dependents.
  • A One Medical membership.
  • A gym or fitness stipend of up to $150 per month.
  • One-to-one donation matching of up to $1,000 per year.
  • Twelve weeks of paid parental leave after the birth or adoption of a child.
  • Hybrid work.
  • Three offsite retreats per year to get together with coworkers and plan for the quarter ahead.
  • Take a look at our handbook for more information on our benefits!

Not sure if you'd be the right fit? Apply anyway! We'd love to see your application.
At ReadMe, we're committed to cultivating a diverse and inclusive workplace. We welcome people of all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our New York or San Francisco HQ.

Apply