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Enterprise Support Engineer Jobs (NOW HIRING)

Victron Energy

Customer Support Task Author (AI Training)

$17.50 - $22.25/hr

... engineers and customer success professionals in Amsterdam and across the Netherlands who want to shape how AI handles enterprise support. Organization: Alignerr Type: Hourly Contract Location: Remote ...

Addison Group

Senior Support Engineer

Chicago, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Knowledge of Windows operating systems and enterprise support environments. * Understanding of ...

Addison Group

Senior Support Engineer

Mundelein, IL

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Knowledge of Windows operating systems and enterprise support environments. * Understanding of ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Knowledge of Windows operating systems and enterprise support environments. * Understanding of ...

MANTECH

Cloud Support Engineer Nights

Tysons, VA · Hybrid

$56 - $74.75/hr

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... Delivering high-touch, mission-critical support to government and enterprise customers; ensuring ...

MANTECH

Cloud Support Engineer Nights

Tysons, VA · On-site

$56 - $74.75/hr

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... Delivering high-touch, mission-critical support to government and enterprise customers; ensuring ...

MANTECH

Cloud Support Engineer Nights

Tysons, VA · On-site

$56 - $74.75/hr

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... Delivering high-touch, mission-critical support to government and enterprise customers; ensuring ...

Anthropic

Support Engineer

San Francisco, CA · On-site

About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be ...

Branch

Enterprise Support Specialist

About the role: We're looking for an organized, curious, empathetic, and self-motivated Enterprise ... Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Serve as the named technical support contact for a defined book of strategic enterprise accounts ...

CYNET SYSTEMS

Support Engineer

Hudson, NY · On-site

$38 - $41/hr

The Support Engineer will work with post-production engineering teams to stage and test user ... Experience supporting enterprise domain migrations or consolidations. * Experience with Active ...

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Enterprise Support Engineer information

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How much do enterprise support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for enterprise support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the salary of a support engineer?

The salary of an Enterprise Support Engineer typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.

What engineers make $300,000 a year?

Senior enterprise support engineers, cloud infrastructure engineers, and software engineers with specialized skills and extensive experience can earn $300,000 or more annually. High compensation often depends on factors such as industry, location, certifications, and the complexity of the systems managed.

What engineer makes $500,000 a year?

Senior enterprise support engineers or specialized cloud engineers with extensive experience, advanced certifications, and expertise in tools like AWS or Azure can earn salaries approaching or exceeding $500,000 annually, especially with bonuses and stock options. Such high compensation typically reflects seniority, performance, and working in high-demand technology environments.

What is the difference between Enterprise Support Engineer vs Technical Support Engineer?

AspectEnterprise Support EngineerTechnical Support Engineer
Required CredentialsBachelor's in Computer Science or related, certifications like Cisco, Microsoft often preferredSimilar credentials, often with vendor-specific certifications
Work EnvironmentCorporate offices, client sites, remote support for enterprise clientsHelp desks, call centers, remote troubleshooting
Employer & Industry UsageTech companies, large enterprises, cloud providersIT service providers, hardware/software vendors, tech support centers
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsJob requirements, skills needed, and differences from enterprise roles

While both roles involve technical troubleshooting and customer support, Enterprise Support Engineers focus on complex, enterprise-level solutions and often work directly with large clients. Technical Support Engineers typically handle more general technical issues for a broader customer base. The roles overlap in skills and certifications but differ mainly in scope and complexity.

What is an enterprise support engineer?

An enterprise support engineer is a technical professional who provides advanced support and troubleshooting for large-scale business systems and software. They often work closely with clients to resolve complex issues, maintain system stability, and may use tools like remote diagnostics and monitoring. Strong technical skills, customer service abilities, and knowledge of enterprise IT environments are essential for this role.
More about Enterprise Support Engineer jobs
What job categories do people searching Enterprise Support Engineer jobs look for? The top searched job categories for Enterprise Support Engineer jobs are:
Enterprise Support Engineer jobs near you
Infographic showing various Enterprise Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Customer Support Task Author (AI Training)

Customer Support Task Author (AI Training)

Victron Energy

Remote

$17.50 - $22.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Task Author (AI Training)

Alignerr is building a dataset of expert tasks that train and evaluate advanced AI agents on real enterprise work. As a Task Author for the Customer Support / Success role, you will design and calibrate end-to-end support triage tasks — reading a ticket, checking account configuration, searching runbooks, and deciding between fix and escalation — that reflect the real judgment calls experienced support professionals make under ambiguity. This is a fully remote, flexible contract role open to experienced support engineers and customer success professionals in Amsterdam and across the Netherlands who want to shape how AI handles enterprise support.

Organization: Alignerr

Type: Hourly Contract

Location: Remote

Commitment: 10–40 hours/week

Key Responsibilities
  • Author realistic support task prompts: customer issue triage, account configuration checks, runbook lookup, and fix-versus-escalation decisions.
  • Write scoring rubrics that define the correct routing decision, resolution path, or escalation criteria in terms that can be objectively checked.
  • Set up task environments with ticket queues, account records, runbooks, and system states that replicate a genuine support scenario.
  • Solve each task yourself to confirm the scenario is realistic, the correct answer is clear, and the rubric captures the right reasoning.
  • Calibrate task difficulty — adjust ticket ambiguity, account configuration complexity, or runbook depth until the task challenges the model appropriately.
  • Review and correct AI-drafted task prompts or rubrics when provided.
Qualifications
  • Experienced support engineer, technical support specialist, or customer success engineer with hands-on product support experience.
  • Deep familiarity with real product failure modes, escalation paths, and support tooling (ticketing systems, internal knowledge bases, runbooks).
  • Ability to reason through ambiguous support scenarios and articulate why a given routing decision is correct.
  • Comfortable defining verifiable correctness criteria — not just "good customer service" but an objectively defensible resolution or escalation decision.
  • Strong written communication; tasks and rubrics must be precise enough to be evaluated without interpretation.
Nice to Have
  • Experience supporting enterprise or industrial software products.
  • Background writing or maintaining runbooks, escalation playbooks, or internal knowledge bases.
Why Join Us
  • Work on cutting-edge AI projects alongside leading research labs.
  • Fully remote and flexible — work when and where it suits you.
  • Freelance autonomy with the structure of meaningful, task-based work.
  • Contribute directly to how AI agents handle real enterprise support scenarios.
  • Potential for ongoing work and contract extension as new projects launch.

Apply