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Enterprise Support Engineer Jobs (NOW HIRING)

Writer

Support engineer

New York, NY · On-site

$124K - $157K/yr

About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is ...

Akuity

Technical Support Engineer, AMER West

Technical Support Engineer About Akuity Akuity was founded by the co-creators of Argo, Hong Wang ... Deliver outstanding support to our open-source users and enterprise customers via multiple channels ...

Branch

Enterprise Support Specialist

About the role: We're looking for an organized, curious, empathetic, and self-motivated Enterprise ... Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat ...

Apolis

Desktop Support- Field Services

Joplin, MO · On-site

We are seeking a skilled Field Services / Desktop Support Engineer to provide onsite technical support for enterprise users. The ideal candidate will have strong experience in desktop support ...

Branch

Enterprise Support Specialist

About the role: We're looking for an organized, curious, empathetic, and self-motivated Enterprise ... Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Customer-Facing Support - Engage directly with enterprise banking customers to understand ...

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Customer-Facing Support - Engage directly with enterprise banking customers to understand ...

FIS

Support Engineer - Enterprise Platforms

New York, NY · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Customer-Facing Support - Engage directly with enterprise banking customers to understand ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Knowledge of Windows operating systems and enterprise support environments. * Understanding of ...

Anthropic

Support Engineer

San Francisco, CA · On-site

About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be ...

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Enterprise Support Engineer information

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How much do enterprise support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for enterprise support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Enterprise Support Engineer vs Technical Support Engineer?

AspectEnterprise Support EngineerTechnical Support Engineer
Required CredentialsBachelor's in Computer Science or related, certifications like Cisco, Microsoft often preferredSimilar credentials, often with vendor-specific certifications
Work EnvironmentCorporate offices, client sites, remote support for enterprise clientsHelp desks, call centers, remote troubleshooting
Employer & Industry UsageTech companies, large enterprises, cloud providersIT service providers, hardware/software vendors, tech support centers
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsJob requirements, skills needed, and differences from enterprise roles

While both roles involve technical troubleshooting and customer support, Enterprise Support Engineers focus on complex, enterprise-level solutions and often work directly with large clients. Technical Support Engineers typically handle more general technical issues for a broader customer base. The roles overlap in skills and certifications but differ mainly in scope and complexity.

What is an enterprise support engineer?

An enterprise support engineer is a technical professional who provides advanced support and troubleshooting for large-scale business systems and software. They often work closely with clients to resolve complex issues, maintain system stability, and may use tools like remote diagnostics and monitoring software. Strong technical knowledge, problem-solving skills, and certifications such as ITIL or vendor-specific credentials are typically required.
More about Enterprise Support Engineer jobs

What job categories do people searching Enterprise Support Engineer jobs look for?

The top searched job categories for Enterprise Support Engineer jobs are:

Enterprise Support Engineer jobs near you
Infographic showing various Enterprise Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Support engineer

Writer

New York, NY • On-site

$124K - $157K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
About the role
At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses.
You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently.
This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering.
What you'll do
  • Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
  • Guide technical end users directly by debugging and refining custom-built Python and no-code agents
  • Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
  • Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
  • Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
  • Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times

☆ What you need
  • Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
  • Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
  • Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
  • Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
  • Communicate complex technical concepts clearly through excellent writing and communication skills
  • Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish

Benefits & perks (US Full-time employees)
  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (16 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends for:
    • Wellness stipend for gym, massage/chiropractor, personal training, etc.
    • Learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

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