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Enterprise Support Engineer Jobs (NOW HIRING)

Akuity

Technical Support Engineer, AMER West

Technical Support Engineer About Akuity Akuity was founded by the co-creators of Argo, Hong Wang ... Deliver outstanding support to our open-source users and enterprise customers via multiple channels ...

Cleannovators

WI · On-site

Support Engineer ERP** Platform, Data & BI.In deze functie werk je mee aan het beheer, de ondersteuning en de verdere uitbouw van ons ERP-, data-, reporting- en BI-platform. Je combineert ...

Branch

Enterprise Support Specialist

About the role: We're looking for an organized, curious, empathetic, and self-motivated Enterprise ... Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat ...

Apolis

Desktop Support- Field Services

Joplin, MO · On-site

We are seeking a skilled Field Services / Desktop Support Engineer to provide onsite technical support for enterprise users. The ideal candidate will have strong experience in desktop support ...

Neura Market

We are hiring Support Engineers to instill confidence in our customers that they are using our ... What You'll Do At Roboflow, our enterprise customers aren't just buying software; they're investing ...

FIS

Support Engineer - Enterprise Platforms

New York, NY · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Customer-Facing Support - Engage directly with enterprise banking customers to understand ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Customer-Facing Support - Engage directly with enterprise banking customers to understand ...

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Customer-Facing Support - Engage directly with enterprise banking customers to understand ...

Anthropic

Support Engineer

San Francisco, CA

About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Knowledge of Windows operating systems and enterprise support environments. * Understanding of ...

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Enterprise Support Engineer information

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How much do enterprise support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for enterprise support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Enterprise Support Engineer vs Technical Support Engineer?

AspectEnterprise Support EngineerTechnical Support Engineer
Required CredentialsBachelor's in Computer Science or related, certifications like Cisco, Microsoft often preferredSimilar credentials, often with vendor-specific certifications
Work EnvironmentCorporate offices, client sites, remote support for enterprise clientsHelp desks, call centers, remote troubleshooting
Employer & Industry UsageTech companies, large enterprises, cloud providersIT service providers, hardware/software vendors, tech support centers
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsJob requirements, skills needed, and differences from enterprise roles

While both roles involve technical troubleshooting and customer support, Enterprise Support Engineers focus on complex, enterprise-level solutions and often work directly with large clients. Technical Support Engineers typically handle more general technical issues for a broader customer base. The roles overlap in skills and certifications but differ mainly in scope and complexity.

What is an enterprise support engineer?

An enterprise support engineer is a technical professional who provides advanced support and troubleshooting for large-scale business systems and software. They often work closely with clients to resolve complex issues, maintain system stability, and may use tools like remote diagnostics and monitoring software. Strong technical knowledge, problem-solving skills, and certifications such as ITIL or vendor-specific credentials are typically required.
More about Enterprise Support Engineer jobs

What are popular job titles related to Enterprise Support Engineer jobs?

For Enterprise Support Engineer jobs, the most frequently searched job titles are:

Enterprise Support Engineer jobs near you
Infographic showing various Enterprise Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technical Support Engineer, AMER West

Remote

Akuity
Software Development • 11 - 50 employees
Learn more about Akuityexternal

Full-time

Re-posted 28 days ago

Job description

Technical Support EngineerAbout Akuity

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix's acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.

Following Argo's widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.

The Opportunity

As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You'll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.

What You'll Do
  • Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
  • Develop deep technical expertise in GitOps, Argo, and Akuity's offerings.
  • Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
  • Recognize common support patterns and escalate issues to engineering when appropriate.
  • Help build and iterate on our support playbook, processes, and systems.
  • Contribute to improving Akuity's documentation to enhance the customer experience.
What We Look For

Must Have

  • 2+ years of experience in a customer-facing support role.
  • Experience configuring and troubleshooting Kubernetes infrastructure.
  • Hands-on experience with Argo CD in a professional setting
  • Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
  • A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
  • Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
  • A proactive, strategic mindset, anticipating issues and designing scalable solutions.
  • Strong systems thinking skills and the drive to identify root causes.

Nice to Have

  • Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
  • Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).

Experience using Kargo to deploy multiple projects across stages.

Why Akuity?

At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.

Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we'd love to meet you.

Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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