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Enterprise Support Engineer Jobs (NOW HIRING)

LoanPro

Enterprise Support

Farmington, UT · On-site

Enterprise Support - Farmington, UT Monday - Friday: 9a - 6p Why LoanPro: "We want to change how ... Coordinate with Implementation Engineers to reconstruct or provide additional configurations and ...

CrewAI

Senior Support Engineer

As we scale, great technical support is what keeps enterprise customers successful and keeps our engineers focused on building. This role owns that. The Role You're the senior technical anchor for ...

MANTECH

Cloud Support Engineer Evenings

Tysons, VA · On-site

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... Delivering high-touch, mission-critical support to government and enterprise customers; ensuring ...

MANTECH

Cloud Support Engineer Evenings

Tysons, VA · Hybrid

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... Delivering high-touch, mission-critical support to government and enterprise customers; ensuring ...

MANTECH

Cloud Support Engineer Evenings

Tysons, VA · On-site

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... Delivering high-touch, mission-critical support to government and enterprise customers; ensuring ...

Writer

Support engineer

New York, NY · On-site

$112K - $167K/yr

About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is ...

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Enterprise Support Engineer information

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How much do enterprise support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for enterprise support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the salary of a support engineer?

The salary of an Enterprise Support Engineer typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.

What engineers make $300,000 a year?

Senior enterprise support engineers, cloud infrastructure engineers, and software engineers with specialized skills and extensive experience can earn $300,000 or more annually. High compensation often depends on factors such as industry, location, certifications, and the complexity of the systems managed.

What engineer makes $500,000 a year?

Senior enterprise support engineers or specialized cloud engineers with extensive experience, advanced certifications, and expertise in tools like AWS or Azure can earn salaries approaching or exceeding $500,000 annually, especially with bonuses and stock options. Such high compensation typically reflects seniority, performance, and working in high-demand technology environments.

What is the difference between Enterprise Support Engineer vs Technical Support Engineer?

AspectEnterprise Support EngineerTechnical Support Engineer
Required CredentialsBachelor's in Computer Science or related, certifications like Cisco, Microsoft often preferredSimilar credentials, often with vendor-specific certifications
Work EnvironmentCorporate offices, client sites, remote support for enterprise clientsHelp desks, call centers, remote troubleshooting
Employer & Industry UsageTech companies, large enterprises, cloud providersIT service providers, hardware/software vendors, tech support centers
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsJob requirements, skills needed, and differences from enterprise roles

While both roles involve technical troubleshooting and customer support, Enterprise Support Engineers focus on complex, enterprise-level solutions and often work directly with large clients. Technical Support Engineers typically handle more general technical issues for a broader customer base. The roles overlap in skills and certifications but differ mainly in scope and complexity.

What is an enterprise support engineer?

An enterprise support engineer is a technical professional who provides advanced support and troubleshooting for large-scale business systems and software. They often work closely with clients to resolve complex issues, maintain system stability, and may use tools like remote diagnostics and monitoring. Strong technical skills, customer service abilities, and knowledge of enterprise IT environments are essential for this role.
More about Enterprise Support Engineer jobs
What job categories do people searching Enterprise Support Engineer jobs look for? The top searched job categories for Enterprise Support Engineer jobs are:
Enterprise Support Engineer jobs near you
Infographic showing various Enterprise Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Enterprise Support

Enterprise Support

LoanPro

Farmington, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

Job description

Enterprise Support - Farmington, UT
Monday - Friday: 9a - 6p
Why LoanPro:
"We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance." -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company-we're transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.
How we do what we do:
"Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That's what I'm most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people." -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you'll own:
As an Enterprise Support Representative, your primary responsibility will be to effectively manage inbound customer questions, problem solve configuration issues, provide technical solutions, and ensure Customer Delight for Enterprise Clients. You will leverage your technical expertise, project management skills, and strong communication abilities to deliver exceptional service and maintain successful client relationships. Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.
  • Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product Cultivate new business relationships, maintain existing business relationships with customers and partners
  • Understand client needs and implement effective plans to meet them
  • Take ownership on becoming a subject matter expert on all aspects of LoanPro software including how it is used by our customers
  • Primary responsibilities will be to effectively manage inbound client support requests and communications for Enterprise client tasks through Slack, scheduled meetings, and emails.
  • Will be the main point of contact for Enterprise clients and will be responsible to utilize and involve Mid-Market Support Representative for all tasks to meet client expectations.
  • Responsible for providing constructive feedback and training to Mid-Market Support Representatives and training them on necessary system operations and client processes.
  • Responsible for overseeing the work of the Mid-Market Support Representative, as it pertains to your assigned Enterprise clients, prior to sending it to the client.
  • Provide competent and comprehensive solutions both in written and verbal formats within a customer's given targeted response time window.
  • Train clients and other team members on system operation and client processes
  • Practice effective communication (verbal and written) with clients and team members
  • Proactively support clients and effectively manage client expectations
  • Be a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news
  • Keep management informed of work progress and changes in client needs or processes
  • Coordinate with Customer Success Managers to recognize client growth opportunities
  • Coordinate with Implementation Engineers to reconstruct or provide additional configurations and integrations to the LoanPro software
  • An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
  • Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Essential Job Functions:
  • Account Management: follow-up with customers and ensure their account is doing well. Ability to build relationships across a range of styles and cultures to form networks within and outside the company. Maintain client expectations and deliver exceptional customer service and support.
  • Software Configuration: Problem solve configuration issues and ensure it aligns with the client's specific requirements and meets their unique business needs. Make choices that benefit the company and our clients under stressful circumstances.
  • Documentation: Maintain an updated Client Handbook which serves as a reference for the client and internal teams on product configurations.
  • Issue Resolution: Successfully provide clients with solutions. Ability to collaborate and consult with colleagues to identify issues, determine potential solutions, and analyze the impact on the broader organization.
  • Customer Success Managers: Coordinate with customer success managers to recognize client growth opportunities and upsell new technology services to create increased customer efficiencies.Collaborate with customer success managers to create quarterly business reviews and communicate these results with the client.
  • Implementation Engineers: Coordinate with implementation engineers to provide additional configuration solutions or enhance current configurations to meet client needs.
  • LoanPro Knowledge: Act as a mentor to other Support Team members to help them learn the skills required to be successful.
  • Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What you'll need for success:
  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, etc.) or equivalent practical experience.
  • Strong technical acumen with a good understanding of software applications and SaaS solutions.
  • Excellent communication and interpersonal skills to interact effectively with clients and.r internal teams.
  • Analytical mindset and problem-solving abilities to resolve client requests.
  • Account management skills to manage multiple client tasks simultaneously.
  • Knowledge of LoanPro is a plus.
  • Clojure knowledge and experience is a plus.
  • Previous experience in Account Management or Technical Customer Support is desirable.

Benefits of the Role:
  • 80% Medical/Dental
  • PTO and Holiday Schedule
  • HSA and 401K Match

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
If you need an accommodation to apply for the position or during the interview process, please email hr@loanpro.io

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