ZipRecruiter

Log In

1

Enterprise Technical Support Analyst Jobs (NOW HIRING)

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Manage and administer Google Chrome Management Console and Google Workspace for Enterprise ...

Procom Services

Technical Support Analyst

Plano, TX

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands ... administration in an enterprise environment. Proficiency with Google Admin Console, Chrome ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos ... We are looking for a customer-focused and technically skilled Technical Support Analyst to join our ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos ... We are looking for a customer-focused and technically skilled Technical Support Analyst to join our ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience. The Whole Person Promise: At ...

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsTechnology Analyst JobsEnterprise Technical Support Analyst Jobs

Enterprise Technical Support Analyst information

See salary details

$15

$27

$43

How much do enterprise technical support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for enterprise technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an enterprise technical support analyst?

An Enterprise Technical Support Analyst is a professional who provides advanced technical support and troubleshooting services to large organizations using complex software, hardware, or network systems. They work with enterprise-level clients to resolve IT issues, ensure system stability, and maintain optimal performance of business-critical technology. Their responsibilities often include analyzing problems, collaborating with engineering or development teams, and delivering solutions tailored to organizational needs. They may also help with system upgrades, user training, and documentation to prevent future issues.

What are the key skills and qualifications needed to thrive as an enterprise technical support analyst?

To thrive as an Enterprise Technical Support Analyst, you need a solid background in IT troubleshooting, networking concepts, and enterprise system administration, typically supported by a relevant degree or professional certifications like CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and enterprise operating environments is essential. Strong problem-solving abilities, patience, and effective communication skills help analysts resolve complex issues and build positive client relationships. These skills ensure efficient resolution of technical challenges, minimize downtime, and support overall business continuity.

How does an enterprise technical support analyst typically interact with other departments to resolve complex technical issues?

Enterprise Technical Support Analysts frequently collaborate with cross-functional teams such as engineering, product management, and IT operations to resolve complex issues that go beyond standard troubleshooting. They act as a bridge between customers and internal experts, escalating problems as needed and ensuring clear communication throughout the resolution process. This role often involves documenting issues, sharing feedback with development teams for product improvement, and coordinating with account managers to keep clients informed. Strong teamwork and communication skills are essential to effectively address and resolve enterprise-level challenges.

What is the difference between Enterprise Technical Support Analyst vs Network Support Specialist?

AspectEnterprise Technical Support AnalystNetwork Support Specialist
Required CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, CompTIA Security+
Work EnvironmentCorporate IT departments, data centers, large enterprisesNetwork operations centers, service providers, enterprise networks
Employer & Industry UsageUsed in large organizations across various industriesPrimarily in networking and telecommunications sectors
Common Search & ComparisonYesYes

The Enterprise Technical Support Analyst and Network Support Specialist roles share many certifications and work environments, often overlapping in large organizations. However, the analyst focuses more on troubleshooting enterprise-wide issues, system integrations, and support across multiple platforms, while the network support specialist concentrates specifically on network infrastructure, configuration, and maintenance. Both roles are essential in maintaining IT and network operations within enterprise settings.

What states have the most Enterprise Technical Support Analyst jobs?

States with the most job openings for Enterprise Technical Support Analyst jobs include:

What are popular job titles related to Enterprise Technical Support Analyst jobs?

For Enterprise Technical Support Analyst jobs, the most frequently searched job titles are:

Enterprise Technical Support Analyst jobs near you

Enterprise Technical Support Analyst

Louisville, KY

Crew Career Center
See more jobs at Crew Career Centerexternal

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

ABOUT THIS POSITION

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.

WHAT YOU'LL DO

  • Answer incoming calls and/or web cases from our most strategic clients.
  • Make outbound calls as needed to clients to resolve support cases.
  • Respond to case comments from our web portal to support our clients.
  • Documents support cases thoroughly, showing research steps and resolution.
  • Identify client concerns and engage appropriate internal resources to ensure timely resolution.
  • Use resources to resolve issues in a timely and self-sufficient manner.
  • Communicates well within department and with other departments.
  • Strives to meet and exceed individual, and team, goals and metrics.
  • Abides by phone schedule to ensure enough coverage for our clients.
  • Ability to demonstrate professionalism in communicating with clients both written and verbally.
  • Performs other duties and/or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

  • 4-year bachelor's degree preferred
  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill
  • Technically savvy with excellent troubleshooting and analytical skills
  • Working knowledge of EDI files is a bonus.
  • Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
  • Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills
  • Comfortable with de-escalating client issues and temperament
  • Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply