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Enterprise Technical Support Analyst Jobs (NOW HIRING)

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Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer ... Technical aptitude , with experience troubleshooting API, ERP, or payment-related issues.

System One

Technical Support Analyst

Merrifield, VA · On-site

Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities * Provide technical support for desktop ...

System One

Technical Support Analyst

Merrifield, VA · On-site

Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities * Provide technical support for desktop ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... helping our enterprise clients tackle technical challenges within our software ecosystem.

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Strong customer service skills. * Basic technical knowledge, problem solving skills and ... Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word ...

Irium - Mexico

Technical Support Analyst

Elkin, NC · On-site

Strong customer service skills. Basic technical knowledge, problem solving skills and ... Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word ...

Sureify

Technical Support Analyst

OR · On-site +1

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

Sureify

Technical Support Analyst

$66K - $88K/yr

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

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Enterprise Technical Support Analyst information

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$15

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$43

How much do enterprise technical support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for enterprise technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an enterprise technical support analyst?

An Enterprise Technical Support Analyst is a professional who provides advanced technical support and troubleshooting services to large organizations using complex software, hardware, or network systems. They work with enterprise-level clients to resolve IT issues, ensure system stability, and maintain optimal performance of business-critical technology. Their responsibilities often include analyzing problems, collaborating with engineering or development teams, and delivering solutions tailored to organizational needs. They may also help with system upgrades, user training, and documentation to prevent future issues.

What are the key skills and qualifications needed to thrive as an enterprise technical support analyst?

To thrive as an Enterprise Technical Support Analyst, you need a solid background in IT troubleshooting, networking concepts, and enterprise system administration, typically supported by a relevant degree or professional certifications like CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and enterprise operating environments is essential. Strong problem-solving abilities, patience, and effective communication skills help analysts resolve complex issues and build positive client relationships. These skills ensure efficient resolution of technical challenges, minimize downtime, and support overall business continuity.

How does an enterprise technical support analyst typically interact with other departments to resolve complex technical issues?

Enterprise Technical Support Analysts frequently collaborate with cross-functional teams such as engineering, product management, and IT operations to resolve complex issues that go beyond standard troubleshooting. They act as a bridge between customers and internal experts, escalating problems as needed and ensuring clear communication throughout the resolution process. This role often involves documenting issues, sharing feedback with development teams for product improvement, and coordinating with account managers to keep clients informed. Strong teamwork and communication skills are essential to effectively address and resolve enterprise-level challenges.

What is the difference between Enterprise Technical Support Analyst vs Network Support Specialist?

AspectEnterprise Technical Support AnalystNetwork Support Specialist
Required CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, CompTIA Security+
Work EnvironmentCorporate IT departments, data centers, large enterprisesNetwork operations centers, service providers, enterprise networks
Employer & Industry UsageUsed in large organizations across various industriesPrimarily in networking and telecommunications sectors
Common Search & ComparisonYesYes

The Enterprise Technical Support Analyst and Network Support Specialist roles share many certifications and work environments, often overlapping in large organizations. However, the analyst focuses more on troubleshooting enterprise-wide issues, system integrations, and support across multiple platforms, while the network support specialist concentrates specifically on network infrastructure, configuration, and maintenance. Both roles are essential in maintaining IT and network operations within enterprise settings.

What states have the most Enterprise Technical Support Analyst jobs?

States with the most job openings for Enterprise Technical Support Analyst jobs include:

What are popular job titles related to Enterprise Technical Support Analyst jobs?

For Enterprise Technical Support Analyst jobs, the most frequently searched job titles are:

Enterprise Technical Support Analyst jobs near you

Technical Support Analyst

Ann Arbor, MI • Hybrid

Clarivate Analytics
1 - 5K employees
Learn more about Clarivate Analyticsexternal

Full-time

Posted 8 days ago

Job description

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech.

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you're tech savvy with great troubleshooting and customer support skills!

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent work experience in a customer care environment

  • A minimum of 2 years equivalent and progressive work experience

It would be great if you also had...

  • Oracle or SQL Server knowledge

  • Proficiency in Microsoft Office

  • Experience with Web Servers configuration, SQL queries and IIS

What will you be doing in this role?

  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.

  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)

  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.

  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.

  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escalate other issues to the relevant function.

  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.

  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.

    About the Team

    Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.

    Hours of Work

    • Full time - Hybrid in our Ann Arbor, MI office Tue-W- TH

    • The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.

    #LI-Hybrid

    #LI-LP

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

    Apply