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Microsoft Support Jobs (NOW HIRING)

Cayuse Holdings

M365 Exchange Administrator

$50 - $65/hr

Collaborate with Microsoft Support and internal stakeholders as needed for complex or high-impact issues. * Work closely with the Service Desk and Deskside Support teams to assist in resolving end ...

New

Techcliff Group

SQL DBA

Milwaukee, WI · Remote

$51.25 - $64/hr

Provides direct support of Microsoft SQL servers, databases and related enterprise applications. * Supports internal development, functional technology and project teams on a recurring basis.

Microsoft

Critical Environment Support Assistant

Boydton, VA · On-site

$15.25 - $20.25/hr

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Support Assistant, you will perform a key role in delivering the core ...

IKO North America

Microsoft Developer

Agawam, MA · On-site

... • Support integrations using OData, REST APIs, and Data Management Framework (DMF). • Develop extensions following Microsoft best practices (no over-layering). • Integrate Power Platform ...

Staffingine LLC

AI Solution Architect

Bellevue, WA · On-site

$71 - $93.75/hr

Work closely with the Microsoft sales field partners CSAs services operations customer success teams to help drive overall success for the System Integrator Partners and Microsoft * Support partners ...

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How much do microsoft support jobs pay per hour?

As of May 31, 2026, the average hourly pay for microsoft support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Support Specialist, and why are they important?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.

Is Microsoft offering work from home?

Microsoft Support roles often offer flexible work arrangements, including remote work options, depending on the position and team. Many support positions can be performed remotely with the necessary technical skills and tools, such as remote access software. Candidates should review specific job postings for remote work availability and requirements.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

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Microsoft Support jobs near you
Lead ERP Support Analyst - Microsoft Dynamics 365 Finance

Lead ERP Support Analyst - Microsoft Dynamics 365 Finance

PROENERGY

Houston, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago

Job description

Lead ERP Support Analyst – Microsoft Dynamics 365 Finance
About PROENERGY
PROENERGY is an engineering, R amp;D, and manufacturing powerhouse. The company addresses every need for fast-start power generation: turbine and package manufacturing, turnkey project execution, power purchase agreements, and asset lifecycle care for turbines and plants. Where others see impossible energy challenges, PROENERGY provides innovative aeroderivative solutions.
Our Footprint
PROENERGY delivers fast-start, dispatchable power solutions from worldwide centers for aeroderivative excellence. We are investing more than $1 billion through 2028 in infrastructure to serve our customers.
In Sedalia, Missouri, our 600,000 sq ft Center for Excellence in Manufacturing—a world-class investment in fast-start power and the only campus of its kind in the world—is growing by 40 percent.
In Houston, Texas, our 500,000 sq ft Center for Excellence in Lifecycle Care features a Level-IV depot and aero repair facility, which executes comprehensive services for aeroderivative engines under one roof.
In Kansas City, we have an office with an Engineering team that supports our sought-after solutions for turnkey projects and contracted power.
And our worldwide service centers ensure local service expertise near our customers. Our expanding service footprint includes Phoenix, Buenos Aires, New Brunswick, and additional locations in Europe, Australia, and Southeast Asia.
Our Philosophy
We take care of our people and strive to make a positive difference for the world. We offer competitive pay, excellent benefits that include Medical, Dental, Vision, and Life/Disability Insurance at minimal cost to the employee, 10 paid holidays, paid time off, and a 401K plan. If you are looking for a rewarding career and possess specialized knowledge and quality-oriented problem-solving skills, we encourage you to apply today.
Position Summary
The Lead ERP Support Analyst for Microsoft Dynamics 365 Finance will serve as the primary resource for supporting financial modules within the organization’s ERP ecosystem. This role combines functional expertise in finance processes with technical proficiency in D365 Finance and Operations. The individual will lead troubleshooting, configuration, and optimization efforts, ensuring system stability and alignment with business objectives. Acting as a liaison between business stakeholders and technical teams, this position plays a critical role in driving efficiency and compliance across financial operations.
Reports To: Vice President, Enterprise Applications
Work Location: 6401 North Eldridge Pkwy, Houston, TX 77041 or 6246 McHard Road, Houston, TX 77053
Position Responsibilities
  • Serve as the lead support resource for D365 Finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Budgeting, and Financial Reporting.
  • Provide Level 2 and Level 3 support for functional and technical issues, ensuring timely resolution and minimal business disruption.
  • Collaborate with business users to gather requirements, configure solutions, and implement enhancements.
  • Manage escalations and coordinate with Microsoft support when necessary.
  • Oversee system updates, patches, and deployments using Lifecycle Services (LCS) and Azure DevOps.
  • Develop and maintain documentation for processes, configurations, and troubleshooting steps.
  • Support integrations with other systems and ensure data integrity across financial workflows.
  • Train and mentor junior support team members on finance-related ERP functionalities.
Required Qualifications
  • 5+ years of experience supporting Microsoft Dynamics 365 Finance and Operations or similar ERP systems.
  • Strong understanding of financial processes, including GL, AP, AR, budgeting, and compliance.
  • Technical proficiency in SQL, Power Platform (Power BI, Power Automate), and data migration tools.
  • Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps for ERP deployments.
  • Excellent problem-solving and communication skills, with the ability to work cross-functionally.
  • Bachelor’s degree in Finance, Accounting, Information Technology, or related field.
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
  • Successful candidate will need to satisfactorily complete pre-employment drug screen and background check.
Desired Qualifications
  • Experience with D365 Supply Chain Management and Operations Activity modules.
  • Familiarity with API integrations and customizations within D365.
  • Knowledge of security roles and user management in Dynamics 365.
  • Exposure to cloud technologies and Azure services.
Desired Certifications
  • Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310)
  • Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)
  • Microsoft Certified: Power Platform Functional Consultant Associate
    Working Conditions
    • Office environment with occasional visits to secure facilities and operations centers.
    • Standard business hours with 24/7 availability.
    It is PROENERGY’s policy to provide equal opportunity in employment to all its employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law.

    Apply