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Microsoft Support Jobs (NOW HIRING)

Microsoft

Senior Product Manager

Redmond, WA · On-site

$160K - $261K/yr

As part of CEAI, the Support Experience Group (SxG) is leading the transformation of Microsoft's support ecosystem into an AI-first, agent-powered model. We build intelligent platforms and reusable ...

Mindlance

Software Architect - Senior

Schenectady, NY · On-site

$125K - $170K/yr

Monitoring BizTalk servers for errors and performance issues and working with other teams or Microsoft support to fix issues. Modifying Pipelines, Orchestrations, Mappings, Schemas and other .NET ...

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How much do microsoft support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for microsoft support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

What is a Microsoft support job description?

A Microsoft support job involves assisting customers with technical issues related to Microsoft products and services, such as Windows, Office, or Azure. Support specialists troubleshoot problems, provide solutions, and may use remote tools or knowledge bases; strong communication skills and technical knowledge are essential. Certifications like Microsoft Certified: Support Technician can be beneficial.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Support professional can be competitive, often requiring relevant technical skills, certifications, and experience in customer service or IT support. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating problem-solving abilities. Strong communication skills and familiarity with Microsoft products are also important for success.

What are the key skills and qualifications needed to thrive as a Microsoft Support Specialist, and why are they important?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What is the easiest WFH job to get hired at?

For a Microsoft Support role, entry-level remote positions often require basic technical knowledge, good communication skills, and familiarity with support tools like ticketing systems. These jobs typically have straightforward application processes and may not require extensive experience or certifications, making them accessible for beginners seeking work-from-home opportunities.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.

Can I work from home for Microsoft?

Microsoft Support roles often offer remote work options, especially for customer service and technical support positions. Eligibility for remote work depends on the specific role, team, and location, and may require familiarity with remote collaboration tools and a suitable home office setup.
More about Microsoft Support jobs
What cities are hiring for Microsoft Support jobs? Cities with the most Microsoft Support job openings:
What states have the most Microsoft Support jobs? States with the most job openings for Microsoft Support jobs include:
What job categories do people searching Microsoft Support jobs look for? The top searched job categories for Microsoft Support jobs are:
Microsoft Support jobs near you
Infographic showing various Microsoft Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Senior Product Manager

Senior Product Manager

Microsoft

Redmond, WA • On-site

$160K - $261K/yr

Full-time

Posted 18 days ago

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

55th of 202 rated software companies

Job description

Overview
Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the transformation of Microsoft's commercial business into a frontier organization. We bring together AI-native engineering, modern platforms, and deep commercial insight to reimagine how work gets done - at scale and with impact. Our mission is to unlock new ways of operating through intelligent systems while creating the conditions for our teams to do the most meaningful work of their careers. If you're excited to build, experiment, and shape the future of commercial execution with AI at the core, we invite you to apply.
As part of CEAI, the Support Experience Group (SxG) is leading the transformation of Microsoft's support ecosystem into an AI-first, agent-powered model. We build intelligent platforms and reusable AI agents that diagnose, guide, and resolve customer issues-improving time-to-resolution and enabling engineers to focus on complex, high-value scenarios.
In this role, you will own and deliver a portfolio of AI-powered support experiences and agent-based workflows that improve customer outcomes and operational efficiency at global scale. You won't just write specs-you'll prototype, experiment, and drive outcomes in close partnership with engineering, data, design, and service delivery teams. You'll build intelligent systems that continuously learn and improve through real-world usage, leveraging experimentation and AI-assisted workflows to accelerate iteration.
This Senior Product Manager role offers the opportunity to directly drive the evolution of AI-powered customer support systems at Microsoft. You will work on systems that operate at global scale, deliver measurable customer and business impact, and shape how intelligent agents are applied to real-world support workflows. This is a hands-on, builder-focused role for someone who thrives in ambiguity, thinks like a builder, and leads with data, experimentation, and delivered product outcomes.
If you're excited to build AI-powered systems, lead large-scale transformation, and deliver measurable results, we encourage you to apply.
Responsibilities
  • Own end-to-end product outcomes from strategy through delivery, ensuring measurable customer and business impact

  • Define product vision, strategy, and roadmap grounded in customer insights, data, and business priorities

  • Lead the design and delivery of AI-powered support experiences and agent-based workflows, including autonomous resolution capabilities

  • Drive product execution across engineering, data, design, and service delivery teams, delivering scalable, high-quality solutions

  • Lead prioritization, backlog management, and cross-team alignment, focusing teams on the highest-impact work

  • Use live-site signals, experimentation, and operational KPIs to drive continuous product improvement, owning evaluation metrics and iteration velocity

  • Rapidly prototype and validate new ideas using AI tools, accelerating learning and reducing time from concept to impact

Qualifications
Required/minimum qualifications
  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.

Preferred qualifications
  • 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).

  • 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).

  • 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).

  • Experience taking products or systems from concept to real-world usage, validating ideas quickly through prototyping and iteration.

  • Experience using data, live-site signals, and experimentation to drive product improvements and measure impact.

  • Experience working with or interest in AI-driven products (e.g., generative AI, LLMs), with the ability to quickly learn and apply new techniques.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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