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Microsoft Support Jobs (NOW HIRING)

Emergent Software

Cloud Support Technician

Maple Plain, MN · On-site

$55K - $75K/yr

This is your chance to join a team of top-notch Microsoft Support Technicians who work closely together to support a variety of clients and environments. This role is in office ideally Monday-Friday ...

TEKsystems

Desktop Support Technician

Tell City, IN

$24 - $32/hr

Windows & Microsoft Support * Support and troubleshoot Windows 10 and Windows 11 operating systems. * Install, configure, and maintain Microsoft Office 365 applications, including Outlook, Teams ...

New

Techcliff Group

SQL DBA

Milwaukee, WI · Remote

$51.25 - $64/hr

Provides direct support of Microsoft SQL servers, databases and related enterprise applications. * Supports internal development, functional technology and project teams on a recurring basis.

EIGENNET LLC

Be Seen First

Microsoft Architect

Washington, DC · On-site

$150K - $159K/yr

Manage and support Exchange Online, Microsoft Teams, SharePoint Online, and related collaboration services. * Provide engineering support for Azure infrastructure, networking, and application ...

EIGENNET LLC

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Microsoft Architect

Washington, DC · On-site

$150K - $159K/yr

Manage and support Exchange Online, Microsoft Teams, SharePoint Online, and related collaboration services. * Provide engineering support for Azure infrastructure, networking, and application ...

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Microsoft Support information

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How much do microsoft support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for microsoft support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

What are the key skills and qualifications needed to thrive as a Microsoft Support Specialist, and why are they important?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.
More about Microsoft Support jobs
What cities are hiring for Microsoft Support jobs? Cities with the most Microsoft Support job openings:
What states have the most Microsoft Support jobs? States with the most job openings for Microsoft Support jobs include:
What job categories do people searching Microsoft Support jobs look for? The top searched job categories for Microsoft Support jobs are:
Microsoft Support jobs near you
Infographic showing various Microsoft Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Lead ERP Support Analyst - Microsoft Dynamics 365 Manufacturing

Pro Energy Services

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Lead ERP Support Analyst - Microsoft Dynamics 365 Manufacturing
About PROENERGY
PROENERGY is an engineering, R&D, and manufacturing powerhouse. The company addresses every need for fast-start power generation: turbine and package manufacturing, turnkey project execution, power purchase agreements, and asset lifecycle care for turbines and plants. Where others see impossible energy challenges, PROENERGY provides innovative aeroderivative solutions.
Our Footprint
PROENERGY delivers fast-start, dispatchable power solutions from worldwide centers for aeroderivative excellence. We are investing more than $1 billion through 2028 in infrastructure to serve our customers.
In Sedalia, Missouri, our 600,000 sq ft Center for Excellence in Manufacturing-a world-class investment in fast-start power and the only campus of its kind in the world-is growing by 40 percent.
In Houston, Texas, our 500,000 sq ft Center for Excellence in Lifecycle Care features a Level-IV depot and aero repair facility, which executes comprehensive services for aeroderivative engines under one roof.
In Kansas City, we have an office with an Engineering team that supports our sought-after solutions for turnkey projects and contracted power.
And our worldwide service centers ensure local service expertise near our customers. Our expanding service footprint includes Phoenix, Buenos Aires, New Brunswick, and additional locations in Europe, Australia, and Southeast Asia.
Our Philosophy
We take care of our people and strive to make a positive difference for the world. We offer competitive pay, excellent benefits that include Medical, Dental, Vision, and Life/Disability Insurance at minimal cost to the employee, 10 paid holidays, paid time off, and a 401K plan. If you are looking for a rewarding career and possess specialized knowledge and quality-oriented problem-solving skills, we encourage you to apply today.
Position Summary
The Lead ERP Support Analyst for Microsoft Dynamics 365 Manufacturing will serve as the primary resource for supporting manufacturing and production-related modules within the organization's ERP ecosystem. This role combines functional expertise in manufacturing processes with technical proficiency in D365 Supply Chain Management and Production Control. The individual will lead troubleshooting, configuration, and optimization efforts, ensuring system stability and alignment with business objectives. Acting as a liaison between business stakeholders and technical teams, this position plays a critical role in driving efficiency across production planning, shop floor control, and resource management.
Reports To: Vice President, Enterprise Applications
Work Location: 6401 North Eldridge Pkwy, Houston, TX 77041 or 6246 McHard Road, Houston, TX 77053
Position Responsibilities
  • Serve as the lead support resource for D365 Manufacturing modules, including Production Control, Master Planning, Shop Floor Control, and Resource Scheduling.
  • Provide Level 2 and Level 3 support for functional and technical issues, ensuring timely resolution and minimal business disruption.
  • Collaborate with business users to gather requirements, configure solutions, and implement enhancements.
  • Manage escalations and coordinate with Microsoft support when necessary.
  • Oversee system updates, patches, and deployments using Lifecycle Services (LCS) and Azure DevOps.
  • Develop and maintain documentation for processes, configurations, and troubleshooting steps.
  • Support integrations with other systems and ensure data integrity across manufacturing workflows.
  • Train and mentor junior support team members on manufacturing-related ERP functionalities..

Required Qualifications
  • 5+ years of experience supporting Microsoft Dynamics 365 Manufacturing or similar ERP systems.
  • Strong understanding of manufacturing processes, including production planning, scheduling, and shop floor operations.
  • Technical proficiency in SQL, Power Platform (Power BI, Power Automate), and data migration tools.
  • Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps for ERP deployments.
  • Excellent problem-solving and communication skills, with the ability to work cross-functionally.
  • Bachelor's degree in Manufacturing, Industrial Engineering, Information Technology, or related field
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
  • Successful candidate will need to satisfactorily complete pre-employment drug screen and background check.

Desired Qualifications
  • Experience with D365 Finance and Operations Activity modules.
  • Familiarity with API integrations and customizations within D365.
  • Knowledge of security roles and user management in Dynamics 365.
  • Exposure to cloud technologies and Azure services.

Desired Certifications
  • Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)
  • Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310)
  • Microsoft Certified: Power Platform Functional Consultant Associate

Working Conditions
  • Office environment with occasional visits to secure facilities and operations centers.
  • Standard business hours with 24/7 availability.

It is PROENERGY's policy to provide equal opportunity in employment to all its employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law.

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