ZipRecruiter

Log In

1

Merchant Services Operations Manager Jobs (NOW HIRING)

Ocean Bank

MC Services Specialist

Miami, FL · On-site

... and operational support to merchant clients. This role assists with merchant account servicing ... The ideal candidate is detail-oriented, service-focused, and able to manage multiple requests while ...

next page

Showing results 1-20

All JobsMerchant Services Operations JobsMerchant Services Operations Manager Jobs

Merchant Services Operations Manager information

See salary details

$31K

$63.5K

$118.5K

How much do merchant services operations manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for merchant services operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire business unit, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What are Merchant Services Operations Managers?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What are some common challenges faced by Merchant Services Operations Managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, improving efficiency, and managing teams. The position's seniority can vary depending on the company's size and structure, but it generally holds significant responsibility within an organization.

What is the highest paying manager position?

In the merchant services industry, senior management roles such as Director of Operations or Vice President of Merchant Services typically have the highest salaries, often exceeding $150,000 annually. These positions require extensive experience, leadership skills, and industry knowledge, and they oversee large teams and strategic initiatives.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Merchant Services Operations Manager, and why are they important?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What is a merchant operations specialist?

A merchant operations specialist is responsible for managing and optimizing the processes involved in merchant services, such as payment processing, account setup, and transaction troubleshooting. They often work with payment platforms, ensure compliance, and support merchants to improve operational efficiency.
More about Merchant Services Operations Manager jobs
What cities are hiring for Merchant Services Operations Manager jobs? Cities with the most Merchant Services Operations Manager job openings:
What states have the most Merchant Services Operations Manager jobs? States with the most job openings for Merchant Services Operations Manager jobs include:
What job categories do people searching Merchant Services Operations Manager jobs look for? The top searched job categories for Merchant Services Operations Manager jobs are:
Merchant Services Operations Manager jobs near you
Infographic showing various Merchant Services Operations Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Merchant Services Operations Specialist

Merchant Services Operations Specialist

Zions Bancorporation

Midvale, UT • On-site

$48K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Zions Bancorporation rating

8.6

Company rating: 8.6 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

28th of 150 rated banks

Job description

Did you know that Zions Bancorporation is one of the nation's premier financial services companies with total assets exceeding $80 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we have not forgotten who keeps us in business, meaning we are committed to the success of our customers, and our employees. Here, the possibilities are endless - come for a job, stay for a career.
Zions Bancorporation has an opportunity for an Operations Specialist to join the Treasury Management Merchant Services team. The Merchant Services Center of Excellence is responsible for enabling sales teams in business development efforts, supporting the onboarding of new Bank-managed client accounts, and serving as the liaison to our vendor partners ensuring all banker and client inquiries are appropriately routed and serviced. The objective of this center is to support the growth of the Bank's merchant portfolio and minimize client attrition. To answer this call, the Merchant team is relationship-driven, focused on cultivating trust, adding value, and anticipating needs.
We are seeking a highly motivated individual who possesses natural tenacity combined with a passion to enable others to be successful. As a Merchant Operations Specialist, you will have the opportunity to collaborate with internal and external partners in the service of providing subject matter expertise and support to sales teams and merchant customers.
The ideal candidate will have the skills and experience necessary to support Merchant bid activities, customer onboarding, revenue protection activities, and to collaborate on projects designed to support the growth of the merchant portfolio. The candidate must be passionate about learning as well as serving customers to support their business objectives.
Key Responsibilities:
  • Provide daily assistance and operational support for the merchant portfolios of the Bank, including produce bids/analyses, complete new applications, fulfill equipment requests, research client statements, and ongoing revenue protection activities
  • Facilitate requested account maintenance and documentation management related to client accounts
  • Contribute to strategy execution by delivering on defined high-value activities for the role and meeting service level agreements
  • Drive key initiatives and commitments forward, ensuring that they are completed on time and to a high standard
  • With an eye for business process improvement and enhanced relationship management, consider creative solutions that drive innovation, optimize workflows, and enable the team to be more effective and impactful
  • Collaborate closely with product, sales, and vendor partners to galvanize efforts and ensure that portfolio goals are met
  • Demonstrate a hunger and commitment to learn, especially the ever-changing merchant product offerings, systems, and functionality
  • Be committed to the growth and development of the team and peers with a focus on overall team success through training, collaboration, proactive support, and other efforts to improve collective effectiveness
  • Perform other job duties as assigned

This position is fully in office (5 days a week) if you are within 30 miles of the following locations or can be located 100% remote within the United States:
  • Denver, CO
  • Las Vegas, NV
  • Houston, TX
  • Midvale, UT

What Makes You a Great Fit?
  • Requires High School diploma or equivalent and 1+ years' experience with merchant or credit card processing, servicing, and operations; a combination of education and experience
  • Basic working knowledge of treasury and cash management products, procedures, services, accounting, and financial and account analysis
  • Strong analysis, audit, and research skills
  • Proven customer service skills, including written and oral communication
  • Good decision making, problem solving, and analytical skills
  • Strong attention to detail, accuracy, and quality
  • Working knowledge of various software, including Microsoft applications
  • Naturally tenacious with a proven track record of pushing through obstacles to achieve success
  • A passion to support others - peers, leadership, partners, and customers - to best position them for success
  • Demonstrated competencies in galvanizing, invention, and/or discernment, with a deep understanding of how these skills can be used to support business objectives and drive shared success
  • Excellent interpersonal skills and capable of working collaboratively with both interdependent and cross-functional teams
  • Strong communication skills with the ability to convey complex ideas and proposals to stakeholders at all levels
  • Advocate for and promoter of others

What Makes Us a Great Fit?
  • Work with a cohesive and supportive team in a culture of development and continuous improvement; will learn everyday
  • Your colleagues and leadership are committed to the success of both you and the collective team
  • Provide exposure to leaders across Enterprise Treasury, Commercial Products, and Payment Operations
  • Continuing education, personal training, development, and coaching opportunities
  • Engagement and experience events and employee forums
  • Support flexibility to help you balance life and work
  • Opportunity to develop advanced knowledge of Microsoft Applications (e.g., SharePoint, Teams, Forms, Automate, etc.)
  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

Salary Range (Depending on experience and location): $21-$34/hr
We believe everyone has a unique set of natural talents and abilities, and we strive to create an environment where everyone can thrive and be fulfilled by their work. If you are naturally tenacious and enjoy enabling others to succeed, we encourage you to apply for this exciting opportunity to join our team as a Merchant Services Operations Specialist

What Zions Bancorporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply