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Merchant Services Operations Manager Jobs (NOW HIRING)

Cisco

Financial Services Operations Manager

Allentown, PA · Hybrid

$130K - $163K/yr

Managing the project backlog and planning future enhancements. Conducting gap analyses, impact assessments, and building process flow documentation. Crafting test cases, reporting defects, and ...

Mustang Cat

Service Operations Manager

El Campo, TX · On-site

The Service Operations Manager is responsible for leadership and management over Mustang Cat's El Campo branch location. Service Operations Manager Benefits Include: * Great Work-Life Balance * On ...

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How much do merchant services operations manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for merchant services operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Services Operations Manager, and why are they important?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What are some common challenges faced by Merchant Services Operations Managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

What are Merchant Services Operations Managers?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What is the role of a merchant services manager?

A merchant services manager oversees the processing of electronic payments for businesses, ensuring smooth transaction operations and compliance with industry standards. They coordinate with sales, support teams, and payment providers, often utilizing tools like POS systems and payment gateways to optimize merchant experiences.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

More about Merchant Services Operations Manager jobs
What cities are hiring for Merchant Services Operations Manager jobs? Cities with the most Merchant Services Operations Manager job openings:
What states have the most Merchant Services Operations Manager jobs? States with the most job openings for Merchant Services Operations Manager jobs include:
What job categories do people searching Merchant Services Operations Manager jobs look for? The top searched job categories for Merchant Services Operations Manager jobs are:
Merchant Services Operations Manager jobs near you
Infographic showing various Merchant Services Operations Manager job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Managed Services Operations Manager

The Rockridge Group

South San Francisco, CA • Hybrid

Full-time

Medical, Retirement

Posted 27 days ago

Job description

TITLE: Managed Services Operations Manager
LOCATION: Northern California (Santa Clara and San Francisco Counties)
*Hybrid work model may be an option, blending remote work with in-office collaboration for a dynamic and flexible work environment."
Overview:
Company X is seeking a highly skilled and experienced Managed Services Operations Manager to oversee the day-to-day operations of our managed services department. The ideal candidate will have a strong background in IT service management, excellent leadership skills, and a proven track record of delivering high-quality services to clients.
Responsibilities:
  • Manage and lead a team of technical professionals to ensure the delivery of exceptional managed services to clients.
  • Develop and implement operational policies and procedures to optimize efficiency and effectiveness.
  • Monitor service performance metrics, identify areas for improvement, and implement solutions to enhance service delivery.
  • Collaborate with cross-functional teams to ensure seamless integration of managed services with other business units.
  • Conduct regular performance reviews, provide feedback, and support professional development for team members.
  • Act as a point of escalation for complex issues and provide timely resolution to ensure client satisfaction.
  • Stay current on industry trends, technologies, and best practices to drive continuous improvement in service delivery.
Qualifications:
  • Bachelor's degree is preferred in IT, Computer Science, or related field.
  • 5+ years of experience in managing IT operations, preferably in a managed services environment.
  • Strong knowledge of ITIL framework and best practices for service management.
  • Proven leadership skills with the ability to motivate and inspire team members.
  • Excellent communication skills with the ability to interact effectively with clients and internal stakeholders.
  • Certifications such as ITIL, PMP, or CISSP are a plus.
  • Apple knowledge also a plus.
Benefits:
- Competitive salary with bonus structure
- Health insurance and retirement benefits
- Professional development opportunities
- Dynamic work environment with growth potential