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Merchant Services Operations Manager Jobs in Ohio

SSA Group

Food Service Operations Manager

Columbus, OH · On-site

$55K - $65K/yr

Responsible for the day to day functions of all food services and programs. With specific focus to ... Manages merchandising for consistency, impulse sales, and driving per cap. * Process invoices to ...

Baxter

Service Operations Manager

West Chester, OH · On-site

$112K - $168K/yr

The SOM reports to the Senior Manager of Service Operations. * Baxter offers dental and medical insurance, paid time off, parental leave, and more! What you'll be doing * Provide direct supervision ...

Buckle LLC

Operations Manager

Liberty Center, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

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Merchant Services Operations Manager information

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire business unit, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What are Merchant Services Operations Managers?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What are some common challenges faced by Merchant Services Operations Managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, improving efficiency, and managing teams. The position's seniority can vary depending on the company's size and structure, but it generally holds significant responsibility within an organization.

What is the highest paying manager position?

In the merchant services industry, senior management roles such as Director of Operations or Vice President of Merchant Services typically have the highest salaries, often exceeding $150,000 annually. These positions require extensive experience, leadership skills, and industry knowledge, and they oversee large teams and strategic initiatives.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Merchant Services Operations Manager, and why are they important?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What is a merchant operations specialist?

A merchant operations specialist is responsible for managing and optimizing the processes involved in merchant services, such as payment processing, account setup, and transaction troubleshooting. They often work with payment platforms, ensure compliance, and support merchants to improve operational efficiency.
What are popular job titles related to Merchant Services Operations Manager jobs in Ohio? For Merchant Services Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Merchant Services Operations Manager jobs in Ohio look for? The top searched job categories for Merchant Services Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Merchant Services Operations Manager jobs? Cities in Ohio with the most Merchant Services Operations Manager job openings:
Merchant Services Operations Manager jobs near you
Director Merchant Services

Director Merchant Services

Bon Secours Mercy Health

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Bon Secours Mercy Health rating

7.0

Company rating: 7.0 out of 10

Based on 474 frontline employees who took The Breakroom Quiz

417th of 890 rated healthcare providers

Job description

Thank you for considering a career at Bon Secours Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
Director Merchant Services & Compliance | REMOTE
The Director, Merchant Services supports the Vice President, Debt Management and Treasury Operations and helps lead the enterprise merchant services program for a large, complex healthcare system operating 47 hospitals and hundreds of ambulatory/health service offices across five states and international. This role is accountable for the strategy, governance, performance, and daily operations of card and digital payment acceptance across all patient, retail, and ancillary revenue channels (in-person, online, mobile, and recurring payments).
The Director partners closely with Revenue Cycle, Patient Financial Services, IT, Information Security, Compliance/Privacy, Supply Chain, and Operations to deliver a secure, reliable, and cost-effective acceptance ecosystem-optimizing the patient payment experience while minimizing risk, ensuring compliance, and improving cash flow.
Essential Job Functions
Program Leadership & Governance:
  • Own the enterprise merchant services program, including roadmap, policies/standards, and operating model across hospitals, clinics, and international locations.
  • Establish and maintain governance for merchant account setup, device standards, processor/acquirer relationships, fee structures, chargeback/dispute handling, and exception management.
  • Serve as the primary Treasury liaison for payment acceptance strategy, ensuring alignment with broader cash management and treasury priorities.

Payment Acceptance Operations:
  • Oversee day-to-day merchant operations, including onboarding new locations/merchant IDs, terminal and gateway provisioning, payment channel support, and incident/escalation management.
  • Ensure seamless integration and uptime across systems such as EHR/PM platforms, patient portals, payment gateways, IVR/call center payments, and point-of-sale solutions.
  • Works with RevCycle to maintain documented procedures and controls for settlements, reconciliation, refunds, voids, and adjustments-ensuring timely and accurate posting to GL and patient accounting systems.

Financial Performance & Optimization:
  • Analyze and optimize end-to-end costs of acceptance (interchange, assessments, processor/acquirer fees, gateway fees, device costs, and third-party tools).
  • Assist the VP in pricing and contract negotiations; develop business cases for new capabilities (e.g., tokenization, network tokens, APMs, digital wallets, account updater).
  • Establish KPIs and dashboards (authorization rates, decline reasons, chargeback ratios, fraud losses, refund cycle time, settlement timing, uptime, cost per transaction).

Risk, Compliance, and Controls (Healthcare Environment):
  • Partners closely with Information Security efforts to maintain compliance with applicable payment standards and internal controls (e.g., PCI DSS, data protection/privacy requirements, segmentation and secure payment flows).
  • Partner with Information Security and Compliance to implement tokenization, encryption, secure key management, and vendor risk management practices.
  • In partnership with RevCycle, oversee chargeback/dispute processes, fraud mitigation tools, and monitoring controls to reduce losses and operational risk.

Vendor & Stakeholder Management:
  • Manage relationships with acquirers, processors, payment gateways, POS vendors, device providers, and fraud/dispute platforms.
  • Coordinate cross-functional stakeholders (Revenue Cycle, IT, Security, Compliance, Finance, Operations) to ensure successful implementations and adoption.
  • Drive service-level expectations and performance reviews; resolve complex operational issues and ensure accountability.

Projects & Continuous Improvement:
  • Lead enterprise implementations and upgrades (new gateways, device refreshes, e-commerce enhancements, digital wallet rollouts, recurring payment improvements).
  • Standardize and simplify merchant services processes across acquired facilities and newly opened locations.
  • Promote a patient-friendly payment experience while balancing cost, risk, and compliance requirements.

Team Leadership:
  • Manage and develop a team responsible for merchant setup, support, reconciliation, dispute management, and vendor coordination (direct reports and/or matrix resources).
  • Create a culture of customer service, ownership, continuous improvement, and strong controls.
  • Provide training and communications to operational and clinical-site stakeholders regarding payment standards and procedures.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Required
  • Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience).
  • 7+ years of progressive experience in merchant services, payment acceptance, treasury operations, revenue cycle payments, or closely related areas.
  • 3+ years of people leadership or program leadership experience (direct and/or matrix management).
  • Deep knowledge of card acceptance ecosystems: acquirer/processor models, interchange/fees, settlement, reconciliation, chargebacks/disputes, and payment gateways.
  • Demonstrated experience leading cross-functional initiatives in complex, multi-site environments.
  • Strong analytical skills; ability to model costs, evaluate contracts, and quantify ROI and operational impact.
  • Excellent communication and stakeholder management skills, including the ability to translate technical payment concepts for non-technical audiences.

Preferred
  • CTP (Certified Treasury Professional), PMP, Lean/Six Sigma, PCI-related training.
  • Experience in healthcare (provider, payer, or health services) and familiarity with patient payment workflows.
  • Experience supporting both U.S. and international payment acceptance (multi-currency, local acquiring, regional payment methods).
  • Working knowledge of PCI DSS requirements and secure payment architecture (tokenization, encryption, P2PE, hosted payment pages).
  • Experience with major payment gateways/processors and EHR/PM/payment integrations.
  • Experience working with AI (Artificial Intelligence) through large language models through AI engines such as Co-Pilot

Salary Range
$120,000 - $180,000
Bon Secours Mercy Health is an equal opportunity employer.
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
Department:
SS Finance - Treasury
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

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