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Merchant Services Operations Manager Jobs in Ohio

Trimble

Operations Manager

Dayton, OH · On-site

$85K - $118K/yr

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows ...

Baxter

Service Operations Manager

West Chester, OH

$112K - $168K/yr

The SOM reports to the Senior Manager of Service Operations. * Baxter offers dental and medical insurance, paid time off, parental leave, and more! What you'll be doing * Provide direct supervision ...

STEM Talent Solutions

Be Seen First

Service Operations Manager

Cincinnati, OH · On-site

$115K - $145K/yr

Establish and manage key performance metrics, including revenue, gross margin, utilization, and ... Standardize service processes, reporting, and documentation to support a scalable operation ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

Buckle

Operations Manager (Full-Time)

Lima, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

Buckle

Operations Manager (Full-Time)

Lima, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

Buckle

Operations Manager (Full-Time)

Lima, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

The Buckle

Operations Manager (Full-Time)

Lima, OH

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

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Merchant Services Operations Manager information

What are Merchant Services Operations Managers?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

Is an operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it is typically below executive roles like director or vice president in organizational hierarchy.

What are some common challenges faced by Merchant Services Operations Managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

Is operations a high paying job?

The salary for a Merchant Services Operations Manager is generally above average for managerial roles, often reflecting experience, industry, and location. These positions typically offer competitive compensation, especially with specialized skills in payment processing and team management.

Do merchants make a lot of money?

A Merchant Services Operations Manager typically earns a competitive salary that depends on experience, location, and company size. While the role involves managing payment processing and client relationships, individual earnings vary and are influenced by factors such as performance bonuses and certifications. Overall, the position offers a stable income within the financial services industry.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Merchant Services Operations Manager, and why are they important?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What are merchant operations?

Merchant operations involve managing the processes and systems that enable businesses to accept and process payments from customers, including payment processing, transaction management, and compliance with security standards. A Merchant Services Operations Manager oversees these activities to ensure smooth, secure, and efficient payment transactions, often utilizing tools like point-of-sale systems and payment gateways.
What are popular job titles related to Merchant Services Operations Manager jobs in Ohio? For Merchant Services Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Merchant Services Operations Manager jobs in Ohio look for? The top searched job categories for Merchant Services Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Merchant Services Operations Manager jobs? Cities in Ohio with the most Merchant Services Operations Manager job openings:
Merchant Services Operations Manager jobs near you
Operations Manager

Operations Manager

Trimble

Dayton, OH • On-site

$85K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Trimble rating

7.7

Company rating: 7.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

53rd of 139 rated electronics manufacturers

Job description

Shape the Future of Global Operations as our Next Services Operations Manager!

Are you a strategic leader ready to drive operational excellence on a global scale? Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows, leveraging AI-powered automation, and delivering measurable impact across international markets, we want to hear from you!

What Makes This Role Great

In this high-impact leadership position, you will own the entire lifecycle of global service operations, from warranty adjudication to complex reverse logistics. You will be the architect of seamless product dispositions and financial reconciliations, directly influencing organizational cost savings and shaping a world-class service experience for a diverse global network.

Key Exciting Responsibilities

  • Lead and develop a multinational team, fostering a culture of continuous improvement while owning critical OKRs and performance management.

  • Spearhead the end-to-end administration of warranty cases, service orders, and returns, ensuring audit-ready data governance and precise validation.

  • Drive global return inventory performance by optimizing refurbishment cycles, controlling vendor spend, and hitting aggressive margin targets.

  • Revolutionize workflows by implementing AI-enabled automation to reduce cycle times, eliminate rework, and streamline escalation paths.

  • Partner with cross-functional Sales, Marketing, and Fulfillment teams to resolve product failures and facilitate swift global shipments.

Essential Skills & Experience

  • 5+ years of leadership experience in warranty, claims, or reverse logistics management within a global or distributed team environment.

  • Proven track record of optimizing complex workflows and using root-cause analysis to drive continuous improvement.

  • High proficiency in CRM and ERP systems such as Salesforce and Oracle, with a focus on data-driven decision-making.

  • Strong communication and stakeholder management skills to navigate international regulations and diverse organizational interfaces.

Bonus Points For

  • Advanced experience in AI-powered process automation and workflow transformation.

  • Proficiency in additional languages to support our global colleagues and customers.

  • Deep expertise in international export requirements and multi-regional fulfillment strategies.

Logistics

Location: Dayton, Ohio (Onsite)

Travel Requirement: 15%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

Global Services Operations Manager, Reverse Logistics, Warranty Management, Supply Chain Operations, People Leadership, Salesforce, Oracle, Process Improvement, Service Operations, Logistics Management.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$85,900.00-$118,100.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No


Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.


How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.


Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimble's Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

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