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Goodwill Store Jobs in Ohio (NOW HIRING)

Goodwill

$47K/yr

Serves as a Goodwill ambassador to the community. * Leads the day-to-day operations of the sales floor. * Ensures that Retail Store Associates and Customer Service Manager are well-trained and ...

Goodwill Columbus

Retail Associate

Grove City, OH · On-site

$11/hr

Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work. Department: Retail Reports To: Store Lead ...

Goodwill Columbus

Retail Associate - Morse

Columbus, OH · On-site

$11/hr

Goodwill Columbus Retail Associate Department: Retail Reports To: Store Lead / Assistant Store Lead / Retail Supervisor Job Type: Hourly Pay: $11/hr Summary Help process and sell donated goods in a ...

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$10

$21

$33

How much do goodwill store jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for goodwill store in Ohio is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $25.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Store, and how can they be addressed?

Employees at a Goodwill Store often face challenges such as managing a high volume of donated items, maintaining organization on the sales floor, and assisting a diverse range of customers. Efficient teamwork and clear communication with supervisors and colleagues are essential in overcoming these challenges. Employees can also benefit from developing strong multitasking and problem-solving skills, as well as embracing the store's mission-driven environment to stay motivated and engaged.

What is a Goodwill Store?

A Goodwill Store is a retail outlet operated by Goodwill Industries, a nonprofit organization. These stores sell donated items such as clothing, furniture, electronics, and household goods at affordable prices. The revenue generated supports community programs, including job training and employment services for people facing barriers to employment. Shopping or donating at Goodwill helps fund these local initiatives and promotes sustainability by giving items a second life.

What are the key skills and qualifications needed to thrive as a Goodwill Store Associate, and why are they important?

To thrive as a Goodwill Store Associate, you need strong customer service skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Reliability, teamwork, and strong communication skills help associates excel in a fast-paced retail environment. These abilities are essential to deliver excellent service, maintain efficient store operations, and support Goodwill’s mission.

What is the difference between Goodwill Store vs Retail Associate?

AspectGoodwill StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail setting, donation processing, sales floorRetail environment, assisting customers, stocking shelves
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonOften compared for entry-level retail roles in nonprofit settingsCommon retail job, but less frequently compared to nonprofit stores

Goodwill Store employees typically focus on donation processing and supporting a nonprofit mission, while Retail Associates work in for-profit retail settings handling sales and customer service. Both roles require similar skills but differ mainly in employer type and work environment.

What are the most commonly searched types of Goodwill Store jobs in Ohio? The most popular types of Goodwill Store jobs in Ohio are:
What are popular job titles related to Goodwill Store jobs in Ohio? For Goodwill Store jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Goodwill Store jobs in Ohio look for? The top searched job categories for Goodwill Store jobs in Ohio are:
What cities in Ohio are hiring for Goodwill Store jobs? Cities in Ohio with the most Goodwill Store job openings:
Goodwill Store jobs near you
Infographic showing various Goodwill Store job openings in Ohio as of July 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,228 per year, or $21.7 per hour.
Customer Service Representative - Niles

Customer Service Representative - Niles

Youngstown Area Goodwill Industries

Niles, OH • On-site

$12.30/hr

Part-time

Posted 6 days ago

Job description

About Us

Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.

Job Summary

We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Niles, OH. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.

Responsibilities

  • Greet and assist customers with a welcoming and professional demeanor.
  • Answer customer inquiries and provide information about products and store policies.
  • Process transactions accurately using the cash register.
  • Maintain a clean and organized sales floor and checkout area.
  • Assist with restocking merchandise and ensuring displays are appealing.
  • Work collaboratively with team members to meet store goals.

Qualifications

  • Strong interpersonal and communication skills.
  • Ability to stand for extended periods and lift up to 15 pounds.
  • Reliable with a commitment to punctuality and consistent attendance.
  • No criminal background that would be unsuitable for a retail environment (background check required).
  • Basic math skills for handling cash transactions.
  • Previous customer service or retail experience is preferred but not required.

We Welcome

Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.

Schedule & Availability

  • Part-time position with flexible hours based on store needs. Future possibility of full-time hours.
  • Store operates 7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.
  • Must be available to work weekends and evenings as scheduled.

How to Apply

Interested candidates can apply in person at the Niles store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.


Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.